Francesca's service and customer care has been absolutely impeccable. She has been attentive, understanding and patient throughout the several months of back and forth. Never has she been pushy,... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Went to Ramsgate DFS, sales person Paul was very helpful and ensured we were well informed every step. Although it was busy he didn't rush us, nor did he try to oversell items we had not requested. Wa... Zobacz więcej
Reakcja na opinię
We recently purchased a sofa from DFS and were very happy with the service we received. The staff were friendly, professional and helpful throughout the whole process. What we particularly appr... Zobacz więcej
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Staff asked if they could assist when we arrived then showed us to the right area. We were left to browse at our leisure but made aware to ask questions or assistance if needed. Georgie was very help... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
189 Westwood Road, CT10 2NU, Broadstairs, Zjednoczone Królestwo
- 0333 999 9841
4,9
Doskonała
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od DFS Furniture - Westwood Cross
Hello Jessica,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
The service was amazing we was with…
The service was amazing we was with Mandy and she helped me out so much and she was so lovely and very helpful and my two girls was getting abit overwhelmed and she got colouring out for them and my girls was so happy 😊 she helped me fill out the forms to get the sofa I feel in love with thankyou so much also the other man working there was so lovely too
11 sierpnia 2026
Odpowiedź od DFS Furniture - Westwood Cross
Hello Olivia,
We're really grateful you shared this amazing 5* review. We are glad to hear that Mandy helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Excellent service
Excellent service. Very friendly and explained everything a very happy customer
10 sierpnia 2026
Odpowiedź od DFS Furniture - Westwood Cross
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
We had a wonderful shopping experience…
We had a wonderful shopping experience at DFS Westwood cross. Mady was very helpful and approachable. Explained the process clearly and gave us all the information we needed to choose our sofa as well the ongoing care. Fantastic customer service 👍👍
10 sierpnia 2026
Odpowiedź od DFS Furniture - Westwood Cross
Hello Cynthia,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
The assistant had an excellent…
The assistant had an excellent knowledge of products and delivery information. Helped us choose exactly what we wanted and would highly recommend her.
16 lipca 2026
Odpowiedź od DFS Furniture - Westwood Cross
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Helpful friendly staff
Helpful friendly staff. They were not pushy which we really like. They gave us time to browse.
9 sierpnia 2026
Odpowiedź od DFS Furniture - Westwood Cross
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Odpowiedź od DFS Furniture - Westwood Cross
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Odpowiedź od DFS Furniture - Westwood Cross
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Odpowiedź od DFS Furniture - Westwood Cross
Hello Jane,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Sofa buying
We spent a good few hrs in the Broadstairs shop. They answered all our questions, we changed our minds on 2 sofas but they stuck with us, we was offered coffee and tea too. Nothing was too much. Thank you DFS
30 lipca 2026
Odpowiedź od DFS Furniture - Westwood Cross
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Friendly efficient staff
Friendly efficient staff, I was given space to explore but staff attentive when I was ready to order. Very knowledgeable staff.
6 sierpnia 2026
Odpowiedź od DFS Furniture - Westwood Cross
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Good selection plus finance options
Good selection of soft furnishings, styles and colour a plenty with modern show rooms and friendly knowledgeable staff.
9 lipca 2026
Odpowiedź od DFS Furniture - Westwood Cross
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great staff in store
Paul, Francesca and Mandy were excellent when helping me pick my new sofa
4 sierpnia 2026
Odpowiedź od DFS Furniture - Westwood Cross
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Mandy introduced herself soon after we…
Mandy introduced herself soon after we arrived in store and said if we had any questions or needed advice we could ask her. We browsed round without being bothered by anyone, which was perfect, but you could always see someone if you needed help.
When I had almost decided on a sofa, Mandy appeared, and was able to answer all my questions. She was knowledgeable about the products, and found me a suitable foot stool to match my sofa. She also talked me through the sofa care 5 year plan, which I purchased. Absolutely perfect service.
4 sierpnia 2026
Odpowiedź od DFS Furniture - Westwood Cross
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Paul was so friendly
Paul was so friendly, helpful and informative without being pushy. He gave valuable advice on my first visit when I came to just have a look around so I returned within a few days and happily made my purchase.
3 sierpnia 2026
Odpowiedź od DFS Furniture - Westwood Cross
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Great big show room and friendly staff…
Great big show room and friendly staff who wernt pushy.
2 sierpnia 2026
Odpowiedź od DFS Furniture - Westwood Cross
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Pleasant experience
Staff asked if they could assist when we arrived then showed us to the right area. We were left to browse at our leisure but made aware to ask questions or assistance if needed.
Georgie was very helpful once we decided what sofa bed we liked. Showed us how bed pulled out went through swatches with us. Once purchased was decided she went through every step carefully with full explanation. Georgie made the sale a very enjoyable experience
2 sierpnia 2026
Odpowiedź od DFS Furniture - Westwood Cross
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Outstanding service
The person dealing with my request was extremely helpful, knowledgeable in the products and was attentive to my requirements.
2 sierpnia 2026
Odpowiedź od DFS Furniture - Westwood Cross
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Great service
The lady I dealt with was lovely, I was looking with my mum and 6 year old who was full of life. I was looking for a sofa I’d seen online and it wasn’t in the showroom, I was shown similar which was helpful with making a decision.
1 sierpnia 2026
Odpowiedź od DFS Furniture - Westwood Cross
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
The experience was made so much easier…
The experience was made so much easier because of the lady sales advisor. Shes brilliant
2 sierpnia 2026
Odpowiedź od DFS Furniture - Westwood Cross
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.