Amazing service, felt so comfortable when ordering our sofa. Didn’t feel pressured into buying it at all. And the sales lady was so lovely and helped us out with what we needed and how we wanted ou... Zobacz więcej
Lokalizacja
Zmień lokalizacjęChyvelah Road, Unit 1, West Truro Retail Park, Threemilestone, TR3 6FT Truro, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We were supported choosing a sofa by Teresa who directed us to a sofa that we hadn't before looked at, having listened to what we wanted. Teresa was friendly, approachable and transparent through the... Zobacz więcej
Reakcja na opinię
The staff are friendly but professional gave us space and time to decide on what we wanted to purchase but were there to answer any questions we may have, we are looking forward to receiving our ne... Zobacz więcej
Reakcja na opinię
Tristan talked us through the whole process carefully and answered all of our questions thoroughly, he presented us with all the options that we could purchase but was not pushy at all and we felt at... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
Chyvelah Road, Unit 1, West Truro Retail Park, Threemilestone, TR3 6FT, Truro, Zjednoczone Królestwo
- 0333 999 9508
4,9
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
A fantastic experience
The customer service provided by Toby was fantastic. It was so clear that he was very knowledgeable in the field and was able to answer all of our questions as well as provided great advice. Toby was so down to earth and made our sofa-shopping experience a breeze!
28 lipca 2026
Odpowiedź od DFS Furniture - Truro
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Good service given by Toby seem to know…
Good service given by Toby seem to know what was talking about
28 lipca 2026
Odpowiedź od DFS Furniture - Truro
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
A pleasant experience
Tristan talked us through the whole process carefully and answered all of our questions thoroughly, he presented us with all the options that we could purchase but was not pushy at all and we felt at ease in his company. We would certainly be happy purchasing from DFS in the future.
28 lipca 2026
Odpowiedź od DFS Furniture - Truro
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Tristan met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Super service
We were supported choosing a sofa by Teresa who directed us to a sofa that we hadn't before looked at, having listened to what we wanted. Teresa was friendly, approachable and transparent through the purchase. Everyone in DFS Truro that we met gave us excellent service and we would go there again to buy furniture.
26 lipca 2026
Odpowiedź od DFS Furniture - Truro
Hello Olivia,
It is really appreciated that you took the time out to share your kind words. We are glad to hear Teresa helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - Truro
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Lovely friendly staff and very…
Lovely friendly staff and very welcoming store. Steve the Salesman was very knowledgeable and gave me all the information in a detailed professional manner.
26 lipca 2026
Odpowiedź od DFS Furniture - Truro
Good Afternoon,
We are really happy that Steve met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Overall it was a great experience
Overall it was a great experience. However there was one thing that let the experience down. The sales lady got up at one point and started to go over to a couple that walked in the door and left me on the sofa.
As a customer service trainer you should give your sole attention to the person you are dealing with and not leave them .
25 lipca 2026
Odpowiedź od DFS Furniture - Truro
Good Morning,
Thank you for taking the time to share your feedback with others. I am very sorry to hear of your initial experience, please do be assured this feedback will be passed on. We cannot wait to deliver your furniture.
Kind regards,
Jordan
DFS Customer Care
The lady was very helpful
18 lipca 2026
Odpowiedź od DFS Furniture - Truro
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Steve the assistant in Truro was so…
Steve the assistant in Truro was so helpful and knowledgeable.
25 lipca 2026
Odpowiedź od DFS Furniture - Truro
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
No hard sell - just excellent customer service
No hard sell - just excellent customer service. Steve was very helpful and was able to answer all my queries.
24 lipca 2026
Odpowiedź od DFS Furniture - Truro
Good Afternoon,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Steve.
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service by both Toby…
Excellent customer service by both Toby on our initial visit and by Tristan on our latest visit. They both explained the details of the product extremely well. Toby provided us with contact details to make the order. However, we decided to do this in person. Tristan took us through the purchase process and explain the various options available including the interest free purchase details advising the costs for each period from 6 months to 48 months. Tristan also gave us information on caring for the product.
24 lipca 2026
Odpowiedź od DFS Furniture - Truro
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Toby and Tristan.
Kind Regards,
Jordan
DFS Customer Support
First class service
We were acknowledged on entering the store always a positive first step. Having looked around we chose the chairs we liked and we're dealt with by Alana a lovely young woman with pleasant personality who had a great product knowledge.She answered all our questions,advised us about insurance cover,which we took out. We were given a cup of coffee, at no time were we put under any pressure to buy.A pleasant experience from start to finish.Alana was excellent.we would have no hesitation in recommending this store to anyone.
22 lipca 2026
Odpowiedź od DFS Furniture - Truro
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Brilliant customer service
Dan was brilliant. We asked for help with a sofa bed. He was fantastic asked a few questions and took to exactly what we were needing.
Very patient and kind but also very informative.
Thankyou Dan
21 lipca 2026
Odpowiedź od DFS Furniture - Truro
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Odpowiedź od DFS Furniture - Truro
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Tristan was very friendly
Tristan was very friendly, helpful and knowledgeable about the products. No pushy sales tactics were used
18 lipca 2026
Odpowiedź od DFS Furniture - Truro
Hello,
Thank you for sharing your positive feedback with us.
Kind regards
Holly M
DFS Customer Support
Mariangela at Truro DFS was so helpful…
Mariangela at Truro DFS was so helpful throughout the entire process. Thank you.
18 lipca 2026
Odpowiedź od DFS Furniture - Truro
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Plenty of choice friendly staff
Plenty of choice friendly staff. Dan from Truro was very good at explaining everything to us and very pleasant
15 lipca 2026
Odpowiedź od DFS Furniture - Truro
Hello Sandra,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - Truro
Hello Mrs Gamble,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Dan was friendly and took time to…
Dan was friendly and took time to answer all our question.
13 lipca 2026
Odpowiedź od DFS Furniture - Truro
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Not pushy let us walk around and view…
Not pushy let us walk around and view the showroom but was there when we needed it
2 lipca 2026
Odpowiedź od DFS Furniture - Truro
Good Morning,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare. Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind Regards,
Holly M
DFS Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.