We had excellent service from Alana, a friendly smile as soon as we walked into the store , very welcoming . We had a good look round the store and then Alana gave us good advice about the sofa we wan... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizacjęChyvelah Road, Unit 1, West Truro Retail Park, Threemilestone, TR3 6FT Truro, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Our sofa buying experience was excellent from start to finish. The staff at Truro were very informative and helpful. The service was extremely thorough without feeling under pressure. We visited t... Zobacz więcej
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We went in asking about the Mia sofa, when they didnt have it in, they showed a sofa of similar firmness, which we didnt like. We then looked at the Euphoria for the colour we wanted, and thisnis the... Zobacz więcej
Reakcja na opinię
The place was quiet, well-lit and nicely laid out. All the staff were really friendly, approachable and, most importantly, not pushy at all. Dan was the staff member who helped me, and he w... Zobacz więcej
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Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
Chyvelah Road, Unit 1, West Truro Retail Park, Threemilestone, TR3 6FT, Truro, Zjednoczone Królestwo
- 0333 999 9508
4,9
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Mariangela was very helpful:
Mariangela was very helpful:
Helping me and my lady wife choose the sofa we wanted and choose a sofa with DFS.
Answering all our questions
Overall excellent service.
12 kwietnia 2026
Odpowiedź od DFS Furniture - Truro
Good morning Ian,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Delivery charges
Was going to buy a ex display sofa for £600. But wanted me to pay £129 to deliver only half a mile up the road. I offered to pay £50. But that was a no, so I walked. I think the salesman should of asked the manager, but was not interested.
14 kwietnia 2026
Opinia niezależna
Odpowiedź od DFS Furniture - Truro
Good morning Paul,
Thank you for taking the time to leave us your review, we do appreciate all feedback and we are so sorry to hear you feel this way regarding the delivery charge.
Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
Also, I am afraid we don’t offer any discounts as we are regulated by Trading Standards and this means we have to treat all of our customers fairly so for that reason if we do have any discounts.
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - Truro
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Dan was incredibly welcoming and made…
Dan was incredibly welcoming and made the whole process feel easy from start to finish. He was very knowledgeable, took the time to answer all our questions, and explained everything clearly and in detail.
Would 100% recommend—thank you, Dan! And great shirt choice too 👌
13 kwietnia 2026
Odpowiedź od DFS Furniture - Truro
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Daniel was excellent
12 kwietnia 2026
Odpowiedź od DFS Furniture - Truro
Good afternoon,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Friendly, welcoming experience
There was a wide range of sofas to see, with a very welcoming and comfortable atmosphere.
Mariangela the customer lady was very friendly, knowledgeable and very helpful with suggestions etc but not pushy, which we found perfect for our experience.
12 kwietnia 2026
Odpowiedź od DFS Furniture - Truro
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - Truro
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Great friendly service
We only came in to have a look but the sales person was very knowledgeable, friendly and helpful. She gave us time to look round but she was there if we needed any help. Good sales with no pressure.
11 kwietnia 2026
Odpowiedź od DFS Furniture - Truro
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Odpowiedź od DFS Furniture - Truro
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Dan was very professional and made us…
Dan was very professional and made us aware of all procedures and after this we ordered two sofas.
11 kwietnia 2026
Odpowiedź od DFS Furniture - Truro
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful service and explained what…
Very helpful service and explained what i was ordering
10 kwietnia 2026
Odpowiedź od DFS Furniture - Truro
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Excellent staff member Dan from Truro
Excellent staff member Dan from Truro, very helpful.
8 kwietnia 2026
Odpowiedź od DFS Furniture - Truro
Good afternoon Mark,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - Truro
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Our Salesman Dan was excellent at…
Our Salesman Dan was excellent at explaining everything to us and answered any questions we had with great knowledge , he was very professional yet extremely friendly without coming across as OTT . I would recommend him him to anyone .
7 kwietnia 2026
Odpowiedź od DFS Furniture - Truro
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
We were greeted once we arrived in…
We were greeted once we arrived in store with smiles from all staff.
One member of staff approached us after a few minutes to offer assistance.
Once we had a good look and decided on two sofas Trystan came over offered us a drink and then proceeded to put an order through.
Everything was explained thoroughly and in great detail how to look after the fabric and care for the items.
Ho managed without being at all pushy to take out the 5 year care plan and runners for the products.
He was so professional but very friendly at the same time.
Our shopping experience was so enjoyable and we will continue to purchase from you as we have done before. Big thank you to Trystan.
7 kwietnia 2026
Odpowiedź od DFS Furniture - Truro
Good morning Carole,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Dan was very informative and helpful
Dan was very informative and helpful. Got exactly what were looking for
7 kwietnia 2026
Odpowiedź od DFS Furniture - Truro
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
We found communication to be…
We found communication to be straightforward and felt at ease making our choice.
31 marca 2026
Odpowiedź od DFS Furniture - Truro
Good afternoon,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great service
Great service. Had any questions or concerns regarding your product answered and double check by the staff who are extremely helpful and knowledgeable. Thanks and i would recommend to anyone who is looking for something not seen ask and they quickly check to see what they have to offer you not in the showroom
6 kwietnia 2026
Odpowiedź od DFS Furniture - Truro
Good afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
The employees were very helpful and not…
The employees were very helpful and not pushy.
6 kwietnia 2026
Odpowiedź od DFS Furniture - Truro
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - Truro
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.