We made our purchase at the Sunderland store and were helped by a staff member called Emma. She helped us finalise our choice and provided guidance on long term care of the sofa, taking into account a... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Overall experience excellent. The young lady who served us was extremely helpful, knowledgeable and did not try to give us the hard sell. She explained everything clearly and professionally and made u... Zobacz więcej
Reakcja na opinię
We attended the store a few days ago and saw the sofas we were looking for. We were attended politely than and again today by the same lady. After making our choice we were read all of the terms and c... Zobacz więcej
I went into the store just to view the sofa I had my eye on with plans to buy online. Cadence was so helpful and friendly giving me lots of useful info and options about the sofa material. I ended up... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
3 Hylton Grange, SR5 3HR, Sunderland, Zjednoczone Królestwo
- 0333 999 9762
4,9
Doskonała
8 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Buying a new sofa Kadence was very helpful in store ,no…
Kadence was very helpful in store ,no pressure sales,everything explained and discussed.
Could not have been more helpful
11 sierpnia 2026
Odpowiedź od DFS Furniture - Sunderland
Hello Philip,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Neil was very helpful today in helping…
Neil was very helpful today in helping me choose new sofa & bed
11 sierpnia 2026
Odpowiedź od DFS Furniture - Sunderland
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Just the right amount of support
Just the right amount of support. Not pushy but informative and knowledgeable support from Cadence and now I’m excitedly awaiting my sofa.
10 sierpnia 2026
Odpowiedź od DFS Furniture - Sunderland
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Service was very very good
Service was very very good, staff so helpful .
Always use this store
10 sierpnia 2026
Odpowiedź od DFS Furniture - Sunderland
Hello karen,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - Sunderland
Hello Natalie,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - Sunderland
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The sales man was very helpful and…
The sales man was very helpful and pleasant and went of his way to be helpful
10 sierpnia 2026
Odpowiedź od DFS Furniture - Sunderland
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great store great help
We’ve went in store over the weekend and Sophie and Emma were both really helpful! Sophie sent us a bunch of information so we had everything in email for us to go away and make a decision on what set up we wanted and Emma was great the next day when we came back. She put through the order and both of them explained everything really well and clearly to us. They were both lovely and really patient with us making our mind up. Thank you both!!
9 sierpnia 2026
Odpowiedź od DFS Furniture - Sunderland
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
The sales man had a great deal of…knowledge
The sales man had a great deal of knowledge and was understanding and very helpful as we explained what we needed in a settee regarding staying clean around young children and what was the best material
9 sierpnia 2026
Odpowiedź od DFS Furniture - Sunderland
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Very helpful and got a bed at…
Very helpful and got a bed at discounted price many thanks for your help
9 sierpnia 2026
Odpowiedź od DFS Furniture - Sunderland
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The atmosphere was very relaxed
The atmosphere was very relaxed. We were welcomed by a cheerful member of staff and allowed to browse furniture without alot of interruption. When we decided what we would like to purchase we sought out a very helpful member of staff who put us in contact with the very helpful sales assistant Cadence who talked us through everything and was very thorough.
9 sierpnia 2026
Odpowiedź od DFS Furniture - Sunderland
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Odpowiedź od DFS Furniture - Sunderland
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - Sunderland
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Excellent service by Sophie in the…
Excellent service by Sophie in the Sunderland branch
8 sierpnia 2026
Odpowiedź od DFS Furniture - Sunderland
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
The young girl was very helpful and…
The young girl was very helpful and explained everything we needed to know
8 sierpnia 2026
Odpowiedź od DFS Furniture - Sunderland
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
Awesome customer service
Diallo (sorry if incorrect spelling) was helpful, he went through everything from care cover to enough space for the delivery. No pushy and asked questions about my family.
8 sierpnia 2026
Odpowiedź od DFS Furniture - Sunderland
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
great service
we were served by a lovely member of staff who was very helpful in finding the satee that we needed and went through all the paper work with ease.
8 sierpnia 2026
Odpowiedź od DFS Furniture - Sunderland
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Odpowiedź od DFS Furniture - Sunderland
Hello Lesley,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - Sunderland
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.