We made our purchase at the Sunderland store and were helped by a staff member called Emma. She helped us finalise our choice and provided guidance on long term care of the sofa, taking into account a... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Overall experience excellent. The young lady who served us was extremely helpful, knowledgeable and did not try to give us the hard sell. She explained everything clearly and professionally and made u... Zobacz więcej
Reakcja na opinię
I went into the store just to view the sofa I had my eye on with plans to buy online. Cadence was so helpful and friendly giving me lots of useful info and options about the sofa material. I ended up... Zobacz więcej
Reakcja na opinię
Dfs staff were amazing, was very confused looking online, soon as I went into store the staff were great helped me with everything I requested, my new sofa was ordered in the matter of 20 minutes! All... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
3 Hylton Grange, SR5 3HR, Sunderland, Zjednoczone Królestwo
- 0333 999 9762
4,9
Doskonała
8 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great service
Great service, supportive while allowing you to view sofas at your own leisure.
Extremely helpful staff!
16 sierpnia 2026
Odpowiedź od DFS Furniture - Sunderland
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Very nice lady good rapport
Very nice lady good rapport
No pushy sales
Very clear and gave all relevant details
16 sierpnia 2026
Odpowiedź od DFS Furniture - Sunderland
Hello,
Thank you for your positive review.
Kind regards,
Holly M
DFS Customer Support
Linsey was absolutely brilliant from…
Linsey was absolutely brilliant from start to finish! She spent time to demonstrate the features on several different reclining sofas and helped us choose our perfect sofa.
16 sierpnia 2026
Odpowiedź od DFS Furniture - Sunderland
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Brilliant customer service
The man who served us today was absolutely brilliant, informed us very well of how to care for our sofa 100% recommend
16 sierpnia 2026
Odpowiedź od DFS Furniture - Sunderland
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - Sunderland
Hello Joe,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Very pleased with Neil who was very…
Very pleased with Neil who was very professional and made it an enjoyable visit and comfortable experience.
16 sierpnia 2026
Odpowiedź od DFS Furniture - Sunderland
Hello,
Thanks for your lovely feedback, we’re glad to hear Neil met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Emma was amazing
Emma was amazing, listened to what I wanted and didn’t try and push any other products on to me
16 sierpnia 2026
Odpowiedź od DFS Furniture - Sunderland
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Left alone to mooch around showroom
Left alone to mooch around showroom, big tick ✅ we asked for help from Neil to answer some questions. No pressure just very good advice and guidance from Neil.
15 sierpnia 2026
Odpowiedź od DFS Furniture - Sunderland
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Great service from Lauren
Great service from Lauren
We had a great experience buying our sofa, and Lauren was extremely helpful throughout the process. She was friendly, knowledgeable and made everything really straightforward for us.
Lauren was always happy to answer our questions and kept us updated, which made the whole experience stress-free. We really appreciate all her help and would definitely recommend her to anyone looking to buy a sofa.
Thank you, Lauren!
15 sierpnia 2026
Odpowiedź od DFS Furniture - Sunderland
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Neil the salesman was really easy going…
Neil the salesman was really easy going and not too pushy, explained everything really clearly and came across very honest and just such a nice guy, a credit to dfs. We were only lookin for ideas but the sales approach and service meant that we felt at ease and comfortable and so we went ahead and purchased a beautiful couch at a very reasonable price
15 sierpnia 2026
Odpowiedź od DFS Furniture - Sunderland
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Very helpful
Very helpful, the sofa we wanted was not in showroom, we were advised of the size, comfort, going off similar items, lovely and chatty even got a coffee x
26 lipca 2026
Odpowiedź od DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - Sunderland
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - Sunderland
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
We visited the store today to have a…
We visited the store today to have a look around and get ideas for the living room area. Lee (Sunderland) store was really helpful and explained everything thoroughly. We have purchased our couch set and we cannot wait for it to be delivered.
15 sierpnia 2026
Odpowiedź od DFS Furniture - Sunderland
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
From walking in seeing lee who…
From walking in seeing lee who reconized me straight away from recent visits to the branch and odering the 3 piece
Great
15 sierpnia 2026
Odpowiedź od DFS Furniture - Sunderland
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Lee.
Kind Regards,
Jordan
DFS Customer Support
Odpowiedź od DFS Furniture - Sunderland
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Customer service was 10/10
Customer service was 10/10! Staff could not have been more helpful. Very informative
14 sierpnia 2026
Odpowiedź od DFS Furniture - Sunderland
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very friendly and helpful staff
We didn’t catch the names of the man and woman who helped us today but they were EXTREMELY helpful in advising and giving us all the information we needed. I was struggling to decide on numerous things, they were very honest and went above and beyond to carry a chair over to the other end of the shop so I could compare colours/styles etc. We have walked out as 2 very happy customers, would 100% recommend visiting.
14 sierpnia 2026
Odpowiedź od DFS Furniture - Sunderland
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Really informative sale consultant
Really informative sale consultant. Tile is everything we needed to know. Great advice.
14 sierpnia 2026
Odpowiedź od DFS Furniture - Sunderland
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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