We had an excellent experience with Caroline during our visit. She was extremely helpful and very knowledgeable about the range of sofa options available. Caroline provided clear, useful advice an... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizacjęBroadhall Way, Unit 18, Roaring Meg Retail Park, SG1 1XN Stevenage, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
we asked to see all the sofas that were sofa beds, we were shown them all and with the one we were interested in we were show how easy it was to pull the bed out and got to lay on the bed to check how... Zobacz więcej
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The lady in the store sorry I don't know her name gave my husband and I great service and advice and then ordered the 2 matressess that we needed. We also bought 2 cushions that she showed us which... Zobacz więcej
Reakcja na opinię
We were greeted by a smiley, cheerful young lady, who was helpful but not intrusive. Hergood knowledge of furniture helped us to decide on our choice, and we were given all the points that we needed... Zobacz więcej
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Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
Broadhall Way, Unit 18, Roaring Meg Retail Park, SG1 1XN, Stevenage, Zjednoczone Królestwo
- 0333 999 9805
4,9
Doskonała
6 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent sales advice from Carol
Excellent sales advice from a knowledgeable sales rep. Friendly and not pushy
27 czerwca 2026
Odpowiedź od DFS Furniture - Stevenage
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Really helpful ladies Caroline
Really helpful ladies Caroline. Helped us throughout the purchase and answered all our questions
27 czerwca 2026
Odpowiedź od DFS Furniture - Stevenage
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
The service was excellent clear…
The service was excellent clear communication customer person centred approach.
27 czerwca 2026
Odpowiedź od DFS Furniture - Stevenage
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Team at DFS are Stevenage are fabulous
Team at DFS are Stevenage are fabulous. Friendly and really helpful and informative. The sales person who helped us was a charming young lady, gave us lots of information and time. I purchased a swivel chair and footstool and my daughter a corner sofa, footstool,cushions and rug. I would highly recommend the Stevenage showroom
20 czerwca 2026
Odpowiedź od DFS Furniture - Stevenage
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Wonderful staff
Today I met Ellie, a member of the DFS team. She assisted me in selecting a sofa that would suit our requirements. She carefully considered my preferences and was exceptionally helpful and courteous. Her professionalism and hospitality made me feel very welcome.
26 czerwca 2026
Odpowiedź od DFS Furniture - Stevenage
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Nikki was great
Nikki, was so helpful she knew exactly what sofas were in store and available in the option we needed. Gave us time to decide and certainty didnt pressure us into any quick decisions. Would definitely go back
25 czerwca 2026
Odpowiedź od DFS Furniture - Stevenage
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
fantastic experience
fantastic experience, really kind, knowledgable and helpful staff. We went in to buy a sofa, and were there no longer than half hour to find, discuss and pay for it.. short and sweet.. very happy with the product and service we got.
24 czerwca 2026
Opinia niezależna
Odpowiedź od DFS Furniture - Stevenage
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
The staff were amazing and most helpful.
24 czerwca 2026
Odpowiedź od DFS Furniture - Stevenage
Hello Ricky,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - Stevenage
Hello Dan,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
great experience
lovely person, very positive response and detailed explanation of the product and services
24 czerwca 2026
Odpowiedź od DFS Furniture - Stevenage
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Caroline was extremely helpful and…
Caroline was extremely helpful and friendly. She was really very well informed and offered us a very professional experience which facilitated our purchase with much pleasure!
24 czerwca 2026
Odpowiedź od DFS Furniture - Stevenage
Hello Rana,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - Stevenage
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Caroline at Stevenage was most helpful…
Caroline at Stevenage was most helpful and gave us the time we needed.
23 czerwca 2026
Odpowiedź od DFS Furniture - Stevenage
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very good service
Very good service. Very helpful with accommodating to our needs x excellent
23 czerwca 2026
Odpowiedź od DFS Furniture - Stevenage
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Odpowiedź od DFS Furniture - Stevenage
Good morning Mr Folds,
Here at DFS we use trusted 3rd party finance companies who use the information you provide us at the point of sale, to make a decision on whether you are accepted for interest free credit or not. This decision is not made by DFS and we offer our sincere apologies if you are disappointed with the decision made.
Kind Regards,
Holly M
DFS Customer Support
We had an excellent experience from start to finish. Nicky was extremely helpful and guided us through all the product specifications, explaining the pros and cons of each material option in detail. T
We had an excellent experience from start to finish. Nicky was extremely helpful and guided us through all the product specifications, explaining the pros and cons of each material option in detail. The branch manager also joined the discussion and provided valuable advice, helping us choose a durable and long-lasting material that best suited our needs. Their knowledge, patience, and customer service were outstanding. Overall, a 5-star experience with both our visit and the ordering process. Highly recommended!
20 czerwca 2026
Odpowiedź od DFS Furniture - Stevenage
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Great experience in store today…
Great experience in store today helpful and friendly , Caroline was lovely to talk to .
23 czerwca 2026
Odpowiedź od DFS Furniture - Stevenage
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Being Ignored by Senior Staff and Paying for a Service they are not providing
We brought a sofa a year and half ago, and took out the guarantee. We needed to use this to fix an issue, 6 months later we still haven’t got anywhere. Customer service representatives are always polite but unhelpful because they cannot pass us any senior persons contact details. All we get told is they will get them to call us but they never do, we are calling them weekly at this point and just get told the same thing.
Paying for a service that we are unable to use and have a broken sofa but no one can do anything other than say someone will call you, yet 6 months later still no call.
23 czerwca 2026
Opinia niezależna
Odpowiedź od DFS Furniture - Stevenage
Good afternoon Sammie,
Thank you for sharing your experience with us, we are really sorry to hear of the concerns raised with your furniture and the service received by the third party Guardsman.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 4.
Kind Regards,
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - Stevenage
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Odpowiedź od DFS Furniture - Stevenage
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.