we asked to see all the sofas that were sofa beds, we were shown them all and with the one we were interested in we were show how easy it was to pull the bed out and got to lay on the bed to check how... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęBroadhall Way, Unit 18, Roaring Meg Retail Park, SG1 1XN Stevenage, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The lady in the store sorry I don't know her name gave my husband and I great service and advice and then ordered the 2 matressess that we needed. We also bought 2 cushions that she showed us which... Zobacz więcej
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We were greeted by a smiley, cheerful young lady, who was helpful but not intrusive. Hergood knowledge of furniture helped us to decide on our choice, and we were given all the points that we needed... Zobacz więcej
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John was friendly and helpful. He was very patient and nothing was too much trouble for him. We were very indecisive and weren't sure which sofa to choose, but he was never pushy or tried to convince... Zobacz więcej
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Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
Broadhall Way, Unit 18, Roaring Meg Retail Park, SG1 1XN, Stevenage, Zjednoczone Królestwo
- 0333 999 9805
4,9
Doskonała
6 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Carol was very helpful and informative…
Carol was very helpful and informative with the questions we asked
22 lipca 2026
Odpowiedź od DFS Furniture - Stevenage
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Carol was very helpful and professional
22 lipca 2026
Odpowiedź od DFS Furniture - Stevenage
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Lovely customer service and very…
Lovely customer service and very informative and certainly not pressured into anything I didnt need
21 lipca 2026
Odpowiedź od DFS Furniture - Stevenage
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Vic was very attentive
Vic was very attentive, friendly and polite. Everything was explained thoroughly. Great service all round.
21 lipca 2026
Odpowiedź od DFS Furniture - Stevenage
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Polite and careing
14 lipca 2026
Odpowiedź od DFS Furniture - Stevenage
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Sarah is a great sales assistant
Sarah is a great sales assistant. She got us, knows where we’re at and didn't use pushy sales techniques. Well done Sarah! We are very happy with our experience today.
20 lipca 2026
Odpowiedź od DFS Furniture - Stevenage
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Really Excellent 5
20 lipca 2026
Odpowiedź od DFS Furniture - Stevenage
Hello Margaret,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Guided as well in our choice of sofa
Guided as well in our choice of sofa , give full details of what we have chosen
19 lipca 2026
Odpowiedź od DFS Furniture - Stevenage
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Lovey team
Lovey team! Gave me great advise for the right sofa for me. Cannot wait to receive it!
18 lipca 2026
Odpowiedź od DFS Furniture - Stevenage
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Poor Communication and Delayed Refund
I had a very disappointing experience with DFS. I was initially told that my finance application had been approved, but shortly afterwards I received an email saying it had actually been declined. I was then asked to pay the full amount instead, which wasn’t an option for me, so I cancelled the order.
It has now been almost a month, and I am still waiting for my deposit to be refunded. The inconsistent communication and the long delay have made this a very frustrating experience. I expected much better customer service and a much smoother refund process.
14 czerwca 2026
Odpowiedź od DFS Furniture - Stevenage
Good Morning,
Thank you so much for taking the time to write us a review. Your feedback is much appreciated.
I am really sorry to hear you're not happy with the process of ordering using finance, this is very disappointing to hear and it is not our intention to make customers feel this way.
We do like to give our customers the opportunity of keeping the order for furniture but with an alternative payment method if they still require the goods. Due to this we do like to call ensuring alternative options have been offered to see how our customers would like to proceed before processing the refund
I have taken a look into your order and can see the store have contacted you to discuss the deposit however I have requested for the deposit to be refunded back to you.
Apologies again for any inconvenience this may cause
Kind Regards,
Lorraine A
DFS Central Customer Support
Made to feel relaxed and very helpful…
Made to feel relaxed and very helpful staff easy and informative a great experience
18 lipca 2026
Odpowiedź od DFS Furniture - Stevenage
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very happy with the experience we had…
Very happy with the experience we had in your store John was great he made as feel relaxed with no pressure to buy
17 lipca 2026
Odpowiedź od DFS Furniture - Stevenage
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Excellent service
Excellent service - very pleased. Always shop there as it’s so easy and staff helpful without being pushy
10 lipca 2026
Odpowiedź od DFS Furniture - Stevenage
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Nikki was great
Nikki was great - super friendly and made us feel confident in the purchase.
17 lipca 2026
Odpowiedź od DFS Furniture - Stevenage
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
New furniture
Trip to DFS, new furniture to buy, excellent customer service by member of staff called Ellie, Top marks
16 lipca 2026
Odpowiedź od DFS Furniture - Stevenage
Hello Ruth,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
sarah and john was fantastic in the…
sarah and john was fantastic in the store @ stevenage
thank you for both helping us getting our new sofa :)
16 lipca 2026
Odpowiedź od DFS Furniture - Stevenage
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Attentive and knowledgeable staff.
very attentive and knowledgeable staff. Pleasant showroom atmosphere
15 lipca 2026
Odpowiedź od DFS Furniture - Stevenage
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
This young lady was very nice and…
This young lady was very nice and helpful and talk me through all of it and advised me it was a lovely experience im 81 and i was made to under stand every thing very pleased with the service i got
15 lipca 2026
Odpowiedź od DFS Furniture - Stevenage
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great Staff!
Very welcoming staff in the Stevenage branch, the two ladies in there were incredibly approachable and helpful!
14 lipca 2026
Odpowiedź od DFS Furniture - Stevenage
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very friendly and listen to what I said…
Very friendly and listen to what I said took an interest so nice to talk to her
14 lipca 2026
Odpowiedź od DFS Furniture - Stevenage
Hello Eileen,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.