We were looking to browse. The staff welcomed us on arrival, but weren't pushy. We felt relaxed enough to take our time to choose the right sofa. When we asked a question or had a concern the staff w... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęForum Drive, Unit 25 Elliottâ Field Shopping Park, CV21 1SR Rugby, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Our sales rep Ellie was brilliant, we gave her a spec of what we wanted any she delivered, honest and helpful through the whole process, Thank you Ellie!
Great experience at the weekend. Maddie was helpful but didn’t pressure us or follow us around which we’ve experienced in other stores. Made the order process simple and straight forward
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Just been to DFS Rugby and had the best customer service, staff were so polite and welcoming, letting me look around at my own pace but ready to answer any questions. When choosing my sofa, they tal... Zobacz więcej
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Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
Forum Drive, Unit 25 Elliottâ Field Shopping Park, CV21 1SR, Rugby, Zjednoczone Królestwo
- 0333 999 9524
4,9
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
We had a great experience staff helped us 👍
We had a great experience staff was very helpful explain everything in great deal detail
16 marca 2026
Odpowiedź od DFS Furniture - Rugby
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Odpowiedź od DFS Furniture - Rugby
Good Morning,
Thanks for the 5 stars It's much appreciated
Kind Regards,
Lorraine A
DFS Central Customer Support
Lovely sales associate very informative…
Lovely sales associate very informative and helpful quick and easy process throughout
14 marca 2026
Odpowiedź od DFS Furniture - Rugby
Good morning Brodie,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Professionals
Very detailed explanation about the product we bought and some very good advises about of how to take care of them.
14 marca 2026
Odpowiedź od DFS Furniture - Rugby
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Being followed
What I disliked about my visit was being accosted as soon as I walked through the door and being followed around, I told the person to stop or I would leave the store. I then continued shopping found what I was looking for and was helped by a lovely lady she was so helpful and polite she deserves 5 stars
7 marca 2026
Odpowiedź od DFS Furniture - Rugby
Good morning,
Thank you for taking the time to share your feedback with others.
I am very sorry to hear of your initial experience in store. We are happy to hear that you did manage to find what you were looking for and our sales person did meet your expectations placing your order.
Kind regards,
Jordan
DFS Customer Care
Successful sofa search!
I was looking for a new sofa and had already searched online. The store had a great range of sofas and I was left to browse comfortably without any pressure. Having done that I was assisted by Pearl, who was very friendly and competent. She explained everything clearly and in an unhurried fashion, which made the whole experience very easy and relaxing. I would recommend.
12 marca 2026
Odpowiedź od DFS Furniture - Rugby
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Very relaxed atmosphere no pressure…
Very relaxed atmosphere no pressure from the salesman to purchase!
Bob, the salesman was very clear and concise in explaining the purchase and maintenance of the piece of furniture we decided to buy. Also explained very clearly the details of the credit arrangements we entered into. First class experience.
2 marca 2026
Odpowiedź od DFS Furniture - Rugby
Good afternoon Mr Shilcof,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Bob.
Kind regards,
Lia
DFS Customer Support
As always DFS staff brilliant
As always DFS staff brilliant. Nice easy experience, no rush. Just as it should be.
Thank you
8 marca 2026
Odpowiedź od DFS Furniture - Rugby
Good afternoon Nicky,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Easy process helpful staff
25 lutego 2026
Odpowiedź od DFS Furniture - Rugby
Good morning Jean,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - Rugby
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Customer experience was superb
Customer experience was superb. Many thanks to Bob for taking his time in explaining everything clearly.
9 marca 2026
Odpowiedź od DFS Furniture - Rugby
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
The power chair mechanism malfunctioned…
The power chair mechanism malfunctioned just 2 minutes after it was delivered. Additionally, a component of the recliner chair was not included in the delivery. I reached out to customer service and the store, and I was informed that the engineers would be in touch. As of now, I am left with an expensive chair that is not functioning correctly.
25 lutego 2026
Odpowiedź od DFS Furniture - Rugby
Good afternoon Lucy,
Thank you for taking the time to write us a review, we are really sorry to hear there is a fault with your newly delivered furniture. We can confirm this has been raised with the servicing department, who will be in touch as soon as possible to discuss a resolution with you.
Kind regards,
Holly M
DFS Customer Support
We were served today by a very pleasant…
We were served today by a very pleasant and helpful assistant.
8 marca 2026
Odpowiedź od DFS Furniture - Rugby
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at DFS!
Kind Regards
Vanessa
DFS Customer Support
Sofa shopping with mum !
When I brought my mum into your store , we already knew the sofa that she wanted to purchase.
We were greeted by the lovely Jonathan whom gave us information and advice related to the purchase and was very helpful . We were very happy customers all in all !
7 marca 2026
Odpowiedź od DFS Furniture - Rugby
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Served by Bob
Served by Bob. Very helpful, straightforward. In and out, purchased on 0% finance... no protracted application process.
6 marca 2026
Odpowiedź od DFS Furniture - Rugby
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
Many thanks to Pearl for making my…
Many thanks to Pearl for making my experience so much easier
4 marca 2026
Odpowiedź od DFS Furniture - Rugby
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Odpowiedź od DFS Furniture - Rugby
Good morning,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Maddie/Maddy
Maddie/Maddy, and her other colleague which unfortunately we can’t remember her name, was extremely helpful and was in no way pushy with us, let us take our time and helped us chose the right cuddle chair for us. We’re extremely happy with the service in store and look forward to our sofa arriving.
28 lutego 2026
Opinia niezależna
Odpowiedź od DFS Furniture - Rugby
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Odpowiedź od DFS Furniture - Rugby
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - Rugby
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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