We were made to feel welcome as soon as we walked through the door. We explained what we were looking for and pointed in the right direction. We were then left alone with no pressure at all to buy. We... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
A sales lady called FRANCIS who made the whole experience so easy and fun. This lady responded well to various joking around by my elderly husband who said she could be his next wife as she was so n... Zobacz więcej
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Had a great shopping experience in your Poole branch this morning. Unfortunately I’m terrible with names but the gentleman who served us answered all of our questions and explained all about different... Zobacz więcej
Reakcja na opinię
Very welcoming atmosphere with no one leaping on you to try and get a sale. Layla saw us looking at a suite and asked if we needed any help. She very confidently showed us the two suites we were inte... Zobacz więcej
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Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
Broadstone Way, Unit 1, BH15 3TE, Poole, Zjednoczone Królestwo
- 0333 999 9784
4,9
Doskonała
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Expect to get guidance in the store
Hope the sofas which comes tailor made are indeed good and comfortable and comes with additional cushions.
5 lipca 2026
Odpowiedź od DFS Furniture - Poole
Good Morning,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Jordan
DFS Customer Support
Popped in to DFS to have a look around…
Popped in to DFS to have a look around and ended up coming away with a new couple of two seaters. Had a great experience and the staff were super friendly and helpful.
25 lipca 2026
Odpowiedź od DFS Furniture - Poole
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Our advisor Stephen was great
Our advisor Stephen was great in helping us choose a sofa for our new house - really pleased with his customer service, thank you!
26 lipca 2026
Odpowiedź od DFS Furniture - Poole
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great staff very friendly and helpful
We had a great experience when choosing to purchase our furniture. Julian was amazing and very knowledgeable. He knew when to step back when we needed to discuss between us. He took his time with us explaining everything we were asking about. Julian was also very good in explaining the steps going through our purchase and about the emails and payment options throughout . We came away very happy with our purchase .
25 lipca 2026
Odpowiedź od DFS Furniture - Poole
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Julian met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Knowledgeable and experienced
25 lipca 2026
Odpowiedź od DFS Furniture - Poole
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great experience friendly sales person…
Great experience friendly sales person would recommend.
25 lipca 2026
Odpowiedź od DFS Furniture - Poole
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Highly recommend!
I had a great experience with excellent customer service. I really cannot fault the store or the staff.
21 lipca 2026
Odpowiedź od DFS Furniture - Poole
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Helpful and friendly staff
22 lipca 2026
Odpowiedź od DFS Furniture - Poole
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Very pleasant experience buying a new…
Very pleasant experience buying a new sofa. The salesman was great - knowledgeable, friendly and not too pushy. The Sofa will be coming in about 6 weeks which seems fine.
22 lipca 2026
Odpowiedź od DFS Furniture - Poole
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
It was great and we’re looking forward…
It was great and we’re looking forward to the delivery. Xxxx
15 lipca 2026
Odpowiedź od DFS Furniture - Poole
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
the staff were very polite helpful and…
the staff were very polite helpful and knowledgeable about the products they were selling
14 lipca 2026
Odpowiedź od DFS Furniture - Poole
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Exceptional customer service by Julian
Exceptional customer service
Julian is an excellent sales rep who spent time explaining all the options and configurations with care and confidence and took time understanding our needs. He didn't pressure us to make a purchase in store and sent us a useful link to make the purchase at a later time. He's also been very quick to support us with query's post purchase. 10/10!
18 lipca 2026
Odpowiedź od DFS Furniture - Poole
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Odpowiedź od DFS Furniture - Poole
Hello Michael,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Spent 3k on a sofa
Spent 3k on a sofa, delivery was delayed and I got £170 parking fine from being in their car park
24 kwietnia 2026
Odpowiedź od DFS Furniture - Poole
Hello,
Thank you for taking the opportunity to write us a review, we welcome any feedback.
We are very sorry to hear that you are experiencing a delay with your furniture and we are really sorry to hear you received a parking fine. We understand that delays can be incredibly frustrating and we apologise for any inconvenience this may have caused.
The car parks are independently owned and there should be signposts advising the maximum time of stay. We would advise contacting the parking company directly should you wish to dispute this.
I have taken a look into your order and I am happy to see you're furniture has been delivered and once again please accept our sincerest apologies.
Kind Regards,
Lorraine A
DFS Central Customer Support
Poole Store The store manager 3KE Lauren dealt with…
The store manager 3KE Lauren dealt with us and I have never had such a thorough description of the product I was buying. Excellent Lauren is an absolute person to go too. A credit to your excellent business.
21 lipca 2026
Odpowiedź od DFS Furniture - Poole
Hello Thomas,
We’re really glad to hear the process of ordering over the phone with Lauren was made easy. We hope you love the furniture once it arrives!
Kind regards,
Lia
DFS Customer Support
Fantastic customer service received…
Fantastic customer service received from both Sebastian and Hannah, the way they handled me as a customer is the level expected when relatively large amounts of money are being spent, thank you.
19 lipca 2026
Odpowiedź od DFS Furniture - Poole
Hello Sara,
Thanks for your lovely feedback, we’re glad to hear Sebastian & Hannah met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
I was very happy with the gentleman who…
I was very happy with the gentleman who help us with our sofa . He was very good with the information and there was no rushing and he given us time
19 lipca 2026
Odpowiedź od DFS Furniture - Poole
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
We found the staff very helpful…
We found the staff very helpful directing us to the product that best suited us , the young lady that helped us was very polite and helpful we were put under no pressure or obligation and came away feeling very satisfied
18 lipca 2026
Odpowiedź od DFS Furniture - Poole
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
My thanks to DFS Furniture
My thanks to DFS Furniture - Poole for their assistance in helping me through y recent furniture purchase. I found the experience most enjoyable, with the sales person (Frances) taking me through all the options available and looking up lead times for various products to ensure that I was able to make my choices with complete confidence. Well done.
14 lipca 2026
Odpowiedź od DFS Furniture - Poole
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great service from Stephen and…
Great service from Stephen and unpressured and positive experience
16 lipca 2026
Odpowiedź od DFS Furniture - Poole
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.