We were served by a delightful lady called shona, she was so friendly. I took my whole family inc my daughters boyfriend and my dad, so we could all sit on sofas and decide together. Shona included... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Elle was wonderful. Myself and my partner are moving into our first rental property and nipped to look at our options. Elle was warm, inviting, attentive, and answered all of our questions with ease.... Zobacz więcej
Reakcja na opinię
Daniel was very imformative about the sofa Extremely helpful did not push us to purchase extras Very friendly and approchable sat down with us and talked us through everything You even get offe... Zobacz więcej
Reakcja na opinię
Great experience! Lots of helpful information, which really helped my decision making. Josh (big) was very patient. Impressed by the amount of detail that went into making sure my purchase was cor... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
Valentine Road, Unit 5, LN6 7BH, Lincoln, Zjednoczone Królestwo
- 0333 999 9833
4,9
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent service
Excellent service
Clear explanations
Helpful and keen to make sure we found what we were looking for
28 czerwca 2026
Odpowiedź od DFS Furniture - Lincoln
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Ellie was really lovely and helpful.
27 czerwca 2026
Odpowiedź od DFS Furniture - Lincoln
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Good customer service however staff try…
Good customer service however staff try to sell too many add-ons therefore keeping us in store too long before finally actually paying. I know this is a requirement of staff so is not a personal criticism of the salesperson
27 czerwca 2026
Odpowiedź od DFS Furniture - Lincoln
Good Morning,
Thank you so much for taking the time to give us a review and to share your experience with others. We really do appreciate it! We are sorry to hear of your experience with the selling of our optional extras. We will of course feed this back.
Kind Regards,
Jordan
DFS Customer Support
Great experience apart from the hard…
Great experience apart from the hard sell of cleaning products and insurance after we agreed to buy the sofas
26 czerwca 2026
Odpowiedź od DFS Furniture - Lincoln
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We are so sorry to hear about the selling of the insurance. I do want to assure you that this will be fedback to the relevant team.
Kind Regards,
Jordan
DFS Customer Support
What I like was the in store service…
What I like was the in store service and the customer service provided by Josh/Lincoln.
What I dislike and is poor customer service is the inability to contact a store & your local contact direct. I could not get past a call centre even though I was trying to make a purchase. Very frustrating, once you have made a contact with a local store person you want to be able to speak to them direct.
26 czerwca 2026
Odpowiedź od DFS Furniture - Lincoln
Good Morning,
Thank you for taking the time to share your feedback with others. I am very sorry to hear of your experience when trying to reach your local store. Unfortunately, they do not have direct customer lines. If you do contact our customer service team on 03339999777, they would be happy to assist and request a call back from your store directly if required.
Kind regards,
Jordan
DFS Customer Care
New 3 seat sofa.
We were looking for a new 3 seat sofa and after looking at several furniture stores found an ideal sofa in DFS. The lady who served me was very helpful but a bit too pushy on the updates. I was looking for 1 sofa but she kept asking if a should buy a second piece to get the pattern the same, even though I had said I did not need.
That said, I would definitely use the store again as they had a good range at competitive prices.
19 czerwca 2026
Odpowiedź od DFS Furniture - Lincoln
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Odpowiedź od DFS Furniture - Lincoln
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The young lady that served us was very…
The young lady that served us was very nice and helpful. She didn’t rush us.
15 czerwca 2026
Odpowiedź od DFS Furniture - Lincoln
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Our salesperson was very conscientious…
Our salesperson was very conscientious and attentive , explaining clearly and carefully all the necessary details involved in the purchase of our new sofa . Thanks Sham 😊
24 czerwca 2026
Odpowiedź od DFS Furniture - Lincoln
Hello Anthony,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - Lincoln
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Excellent service from Little Josh
Excellent service from Little Josh, demonstrated the sofa bed. Explained everything we needed to know clearly and checked that we had understood. There was no pressure at all.
23 czerwca 2026
Odpowiedź od DFS Furniture - Lincoln
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
We chose our sofa with the help of tall…
We chose our sofa with the help of tall Josh he showed us samples of colours and textured fabrics and was patient while we discussed what would suit our room best he was plesent polite and talked us through all the options avaliable a credit to the company
21 czerwca 2026
Odpowiedź od DFS Furniture - Lincoln
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Good customer service from and very…
Good customer service from and very helpful with great product knowledge
21 czerwca 2026
Odpowiedź od DFS Furniture - Lincoln
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
One of the nicest sales experiences ever
One of the nicest sales experiences we have ever had. Mike was personable, friendly, inclusive, funny, kind AND patient. We had a really great experience and cannot wait for our new sofa to arrive.
20 czerwca 2026
Odpowiedź od DFS Furniture - Lincoln
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Great experience, friendly staff
We were not hassled in the DFS store. Employees were friendly but gave us space to look around. Very helpful once we wanted to ask some questions.
20 czerwca 2026
Odpowiedź od DFS Furniture - Lincoln
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Odpowiedź od DFS Furniture - Lincoln
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Hi I have had a three setter and a two…
Hi I have had a three setter and a two setter and they are very good Thanks
12 czerwca 2026
Odpowiedź od DFS Furniture - Lincoln
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Customer service excellence from DFS
Sham who took our sofa order was extremely friendly, helpful, and professional. She took us through all the questions we had with consummate ease and knowledge making the experience pleasant and stress free. Sham is a credit to DFS we hadn't bought furniture from a store for a while and thanks to Sham all was simply dealt with.
17 czerwca 2026
Odpowiedź od DFS Furniture - Lincoln
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great saleman
10 czerwca 2026
Odpowiedź od DFS Furniture - Lincoln
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Josh made the buying process feel very…
Josh made the buying process feel very premium, even though we were just buying a clearance sofa. Professional and calm.
17 czerwca 2026
Odpowiedź od DFS Furniture - Lincoln
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.