The staff (Jess) was amazing, so helpful , calm and explained everything to us in such great detail , she’s a real credit to the team at DFS! The shop had an amazing range of sofas to chose from, we a... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Having visited the store 3 times over the last week, to view different options, the store was always clean and tidy. The staff asked if we required any assistance but left us to look around with no p... Zobacz więcej
Reakcja na opinię
Our store advisor (Chris) was more than helpful, he explained everything to us so that we understood and answered all our questions we put to him. He helped us with colour schemes and materials whi... Zobacz więcej
Reakcja na opinię
We are welcomed into the shop by each member of staff, two of which introduced themselves by names on our arrival. We were left to look around and then someone joined us. Everyone was so polite and he... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
Old Shoreham Rd, Goldstone Retail Park, BN3 7PN, Hove, Zjednoczone Królestwo
- 0333 999 9786
4,8
Doskonała
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great experience all round
Great experience all round. Was such an easy process from the minute we walked in to leaving the store.
22 czerwca 2026
Odpowiedź od DFS Furniture - Hove
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Odpowiedź od DFS Furniture - Hove
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Absolute shambles
Absolute shambles from
Start to finish the only good thing was the 2 men that delivered my sofas where absolute legends the rest forget it
14 czerwca 2026
Odpowiedź od DFS Furniture - Hove
Good Morning Pete,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your order.
We are really sorry that this has happened. It is very disappointing to hear and not the experience we wish our customers to have and please be rest assured we will feed this back to the relevant team internally.
I have taken a look into your order and can see your furniture has been delivered and we hope you enjoy your furniture.
Kind Regards,
Lorraine A
DFS Central Customer Support
Very helpful patient staff
Very helpful patient staff. And really took the time to check my order was exactly right.
20 czerwca 2026
Odpowiedź od DFS Furniture - Hove
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Overall experience was very pleasant
Overall experience was very pleasant. No pushy sales people. Relaxed atmosphere, helpful and knowledgeable staff and coffee on tap. Beverley dealt with our purchase and was excellent.
19 czerwca 2026
Odpowiedź od DFS Furniture - Hove
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Odpowiedź od DFS Furniture - Hove
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very positive process
14 czerwca 2026
Odpowiedź od DFS Furniture - Hove
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
The customer service was outstanding
The customer service was outstanding. My adviser Oma - Beverly was very knowledgeable and extremely helpful. Talked me through the whole process putting me at ease.
16 czerwca 2026
Odpowiedź od DFS Furniture - Hove
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
We recently purchased a sofa here at…
We recently purchased a sofa here at DFS and can’t wait to receive it. A special mention goes to Gabbi, who was incredibly helpful throughout the process. She was friendly, professional, and made everything easy and stress-free. Her excellent customer service really stood out and made the whole experience even better. Highly recommended!
14 czerwca 2026
Odpowiedź od DFS Furniture - Hove
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - Hove
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Jess was great
Jess was great, really lovely and friendly and answered all questions. gave us a lot of her time and made us feel valued.
13 czerwca 2026
Odpowiedź od DFS Furniture - Hove
Hello Hayden,
Thanks for your lovely feedback, we’re glad to hear Jess met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Excellent customer service from Chris
Excellent customer service from Chris. We felt informed and well looked after.
14 czerwca 2026
Odpowiedź od DFS Furniture - Hove
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Fantastic service from Gabby absolutely…
Fantastic service from Gabby absolutely lovely explained everything wonderfully.
13 czerwca 2026
Odpowiedź od DFS Furniture - Hove
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Friendly service provided
Friendly service provided. We were well informed about all our options and felt no pressure to proceed with the purchase.
13 czerwca 2026
Odpowiedź od DFS Furniture - Hove
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Odpowiedź od DFS Furniture - Hove
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Fantastic experience in DFS Hove
I went into DFS in Hove expecting to buy a particular sofa but sitting down with the salesman Chris, we went through the dimensions of the room it was going in and realised it wouldn't work there. We then spent a really enjoyable time looking at all of the possibilities and finding exactly the right one for my space, taste and budget. Chris then took me through the whole process checking everything over and over, with no sense of rush and even a cup of tea! I have had many DFS sofas and highly recommend them for quality too.
11 czerwca 2026
Odpowiedź od DFS Furniture - Hove
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very professional service helpful and…
Very professional service helpful and informative
10 czerwca 2026
Odpowiedź od DFS Furniture - Hove
Hello Debra,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
The shop in Hove is fantastic
The shop in Hove is fantastic. Such a large variety of sofas and chairs and the staff are all really helpful and lovely. I've purchased sofas in the past from DFS and always been very happy with my purchases. Great quality and comfort.
9 maja 2026
Odpowiedź od DFS Furniture - Hove
Hello Kyla,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
We waited ages to be seen by member of…
We waited ages to be seen by member of staff in store so ended up ordering sofa online
8 czerwca 2026
Odpowiedź od DFS Furniture - Hove
Hello Lisa,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Very helpful staff member Paul did not…
Very helpful staff member Paul did not hurry us and we could take our time with the order
9 czerwca 2026
Odpowiedź od DFS Furniture - Hove
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.