Having visited the store 3 times over the last week, to view different options, the store was always clean and tidy. The staff asked if we required any assistance but left us to look around with no p... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Our store advisor (Chris) was more than helpful, he explained everything to us so that we understood and answered all our questions we put to him. He helped us with colour schemes and materials whi... Zobacz więcej
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We are welcomed into the shop by each member of staff, two of which introduced themselves by names on our arrival. We were left to look around and then someone joined us. Everyone was so polite and he... Zobacz więcej
Reakcja na opinię
The choice of two seater, electric recliner was excellent. Due in no small part to Chris, who was extremely helpful and went into our order thoughouly, without pressure selling. Delighted with the ent... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
Old Shoreham Rd, Goldstone Retail Park, BN3 7PN, Hove, Zjednoczone Królestwo
- 0333 999 9786
4,8
Doskonała
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Owen our sales man
10 sierpnia 2026
Odpowiedź od DFS Furniture - Hove
Hello Julie,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Looking for sofa and armchairs
Was greeted by Owen. He was really helpful, showed me the area I needed to be looking for reclining sofa and armchairs. Found what I was looking for. He gave good advice on caring for furniture and offered other things I might need. Would highly recommend DFS.
10 sierpnia 2026
Odpowiedź od DFS Furniture - Hove
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Bought 2 leather type sofas
Bought 2 leather type sofas, called them out when the headrest where I sit began to bubble and come off, they came out and repolished but it was apparently my fault for putting my head on the headrest. The same thing happened some months later, same result. More recently the seat began to peel, this time it was my fault for sitting on the sofa, appalling customer service, will never use again and suggest others follow me.
10 sierpnia 2026
Opinia niezależna
Odpowiedź od DFS Furniture - Hove
Hello,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received
With regard to the manufacturing warranties included with the order, its 2 years for issues such as Leathers, Fabrics, Inners, Stitching, Recliner mechanisms, Electrical components such as sound docks or refrigerators. As well as 15-years for the framework & springs.
As the leather issue would have expired with us a year ago, the advice would have been to see advice from the company who deals with extended warranty. The extended warranty does also have to take into account if the issue is a build up over time/ localised condition or a genuine manufacturing fault. If a fault is found it will be dealt with accordingly, I apologise that you do remain unhappy in this scenario.
Kind regards,
Lia
DFS Customer Support
Very good service!
Excellent range of furniture to choose from.
Friendly, professional staff that were very helpful without being too pushy. Thank you Kerry!
4 sierpnia 2026
Odpowiedź od DFS Furniture - Hove
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Really easy to order on line
9 sierpnia 2026
Odpowiedź od DFS Furniture - Hove
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Kelly was very professional and helpful…
Kelly was very professional and helpful with the sofa we wanted
9 sierpnia 2026
Odpowiedź od DFS Furniture - Hove
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Fantastic help from Gabriella helped us…
Fantastic help from Gabriella helped us choose our sofa and made the buying process simple. Ask for her when you visit.
9 sierpnia 2026
Odpowiedź od DFS Furniture - Hove
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Gabriella.
Kind Regards,
Jordan
DFS Customer Support
I came into my local store in shoreham…
I came into my local store in shoreham today and purchased a new sofa.
I was served by a young man named Owen, who was very very helpful and friendly. He answered any questions I had and I left feeling very happy with my purchase.
9 sierpnia 2026
Odpowiedź od DFS Furniture - Hove
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Owen.
Kind Regards,
Jordan
DFS Customer Support
Great customer service very friendly…
Great customer service very friendly and knowledgeable
Everything was explained and all voices given
9 sierpnia 2026
Odpowiedź od DFS Furniture - Hove
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Experienced sales advisor who was very…
Experienced sales advisor who was very knowledgeable and I got the sofa i wanted in the fabric I wanted.
8 sierpnia 2026
Odpowiedź od DFS Furniture - Hove
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
“Armchair Shopping” - To start our experience we were greeted…
To start our experience we were greeted by Paul who made it clear that he would be there for us when we’d taken the time we needed to browse the store. He was true to his word and made the whole experience delightful. Thank you Paul; so friendly yet professional….you really know your stuff!
8 sierpnia 2026
Odpowiedź od DFS Furniture - Hove
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Odpowiedź od DFS Furniture - Hove
Hello Cherry,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very helpful staff in giving the…
Very helpful staff in giving the information I needed to enable in making my decision regarding sofa bed.
5 sierpnia 2026
Odpowiedź od DFS Furniture - Hove
Hello Rita,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - Hove
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Great customer service
Greeted as entered store by Jess, asked if we needed help and we said we were just browsing, which for us is great. We were told just ask if we need help. No pressured sales so could have a good look round the store together. Everything explained when we made a decision.
4 sierpnia 2026
Odpowiedź od DFS Furniture - Hove
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Odpowiedź od DFS Furniture - Hove
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Good customer service explanation was…
Good customer service explanation was good and made aware of everything available however would have liked the two cushions thrown in for free!!!
4 sierpnia 2026
Odpowiedź od DFS Furniture - Hove
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine E
DFS Central Customer Support
The choice of two seater
The choice of two seater, electric recliner was excellent. Due in no small part to Chris, who was extremely helpful and went into our order thoughouly, without pressure selling. Delighted with the entire experience and good value for money.
4 sierpnia 2026
Odpowiedź od DFS Furniture - Hove
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Chris.
Kind Regards,
Jordan
DFS Customer Support
Sales person was very helpful and…
Sales person was very helpful and knowledgeable. I am extremely satisfied with the service and good i purchased
3 sierpnia 2026
Odpowiedź od DFS Furniture - Hove
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Our helper Gabby was so helpful and…
Our helper Gabby was so helpful and kind and helped us order our sofa
3 sierpnia 2026
Odpowiedź od DFS Furniture - Hove
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.