Warm greeting on entering premises. Lovely and clean and set out easily to walk round. Plenty of choice. Ewan was very helpful and knowledgeable, loved he left us alone to take our time, but seemed... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
George was great made me and the family feel welcome, listened to our needs and wants and found something suitable with absolutely no pressure to buy there and then Didn't purchase anything... Zobacz więcej
Reakcja na opinię
We liked that the staff member was actively looking to help but was not pushy at all. Explained things well and we found him easy to deal with. Was very knowledgeable and we did buy additional feature... Zobacz więcej
Reakcja na opinię
We were served by a lovely salesman who was very knowledgeable and had infinite patience - a rare quality these days. He found us the perfect sofa. Great service. Would definitely recommend DFS to... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
A1, Milton Link, EH15 3QH, Edinburgh, Zjednoczone Królestwo
- 0333 999 9793
4,9
Doskonała
10 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent from start to finish
Excellent from start to finish. Neil was very professional and very knowledgeable and helpful.
1 sierpnia 2026
Odpowiedź od DFS Furniture - Edinburgh
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Odpowiedź od DFS Furniture - Edinburgh
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Couldn't have had a better experience!
As soon as I walked in the store I was greeted by 2 friendly members of staff asking if I needed any assistance.
I was looking for a specific sofa to try out (Somerford double chaise)
and George was more than happy to take me round to it.
George was friendly and approachable and gave me great help and advice around the right options for my sofa.
He offered coffee and hot chocolate to my daughter whom I had with me.
Throughout the whole interaction, George was very helpful and positive.
I ended up purchasing the sofa in store, thanks to George's support!
Can't recommend the shop enough!
31 lipca 2026
Odpowiedź od DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Friendly welcome
Friendly welcome. Helpful but not pushy. Knowledgeable in products and aftercare
31 lipca 2026
Odpowiedź od DFS Furniture - Edinburgh
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Sofa
Staff was friendly and helpful explaining everything about my knew sofa I bought and when I would expect my delivery and how they would deliver it and make sure everything was ok
31 lipca 2026
Odpowiedź od DFS Furniture - Edinburgh
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - Edinburgh
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
I was amazed at how many different…
I was amazed at how many different types of sofas you had. The sales guy can't remember his name was very helpful.
30 lipca 2026
Odpowiedź od DFS Furniture - Edinburgh
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Misleading delivery claims, missing records, and zero customer care
Bought furniture from DFS with claims of express options, only to face months of delay, inconsistent tracking, and a delivery team that arrived well outside the agreed slot. To top it off, when a Subject Access Request was submitted for the initial sales call, DFS claimed the recording was "unable to be provided".
Once they have your money, customer service and transparency vanish completely. Avoid at all costs.
Update: DFS replied below asking for an order number. For the record, this matter has already been escalated to the Furniture & Home Improvement Ombudsman (Ref: WCZR57790 / Q187958). DFS is fully aware of who I am and has all my details. This generic reply only proves their lack of internal communication once again.
30 lipca 2026
Opinia niezależna
Odpowiedź od DFS Furniture - Edinburgh
Good afternoon Vincenzo,
Thank you for taking the time to share your experience with us, we are so sorry to hear your experience has not met your expectations. Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 4.
Kind Regards,
Holly M
DFS Customer Support
Misleading Delivery Promise.
Promised two-week delivery, then delayed it. Very disappointing and unreliable service.
29 lipca 2026
Odpowiedź od DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Very welcoming and professional…
Very welcoming and professional customer service. Everything was explained to detail very pleased
29 lipca 2026
Odpowiedź od DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
5 star service
The staff is so wonderful and cooperative, in person also over the phone,I got instant help
25 lipca 2026
Odpowiedź od DFS Furniture - Edinburgh
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Excellent customer service, Ash was brilliant with us, very helpful and knowledgeable!
27 lipca 2026
Odpowiedź od DFS Furniture - Edinburgh
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Lorraine A
DFS Central Customer Support
Great customer service,
Great customer service,
Helped me with what I wanted and explained sizes etc even though what I wanted wasnt in store.
27 lipca 2026
Odpowiedź od DFS Furniture - Edinburgh
Hello Shelley,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
On entering the store yesterday we were…
On entering the store yesterday we were welcomed by a lovely gentleman. We looked around without any pressure and when we were ready to ask questions approached by a lovely lady who answered our questions professionally and we purchased a New Tamla.
26 lipca 2026
Opinia niezależna
Odpowiedź od DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Friendly and made buying a joy
Took the time to really understand what we wanted and make relevant recommendations
26 lipca 2026
Odpowiedź od DFS Furniture - Edinburgh
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Karina at Milton Link DFS Edinburgh…
Karina at Milton Link DFS Edinburgh could not have been more friendly and helpful. I came in this weekend with no idea where to start, just that I know I need a new sofa! She talked me through all of the fabric, colour and sizing options available. Let me browse at my own pace and stepped in where needed. She works with a smile on her face and she made the whole experience relaxed from start to finish. Thank you Karina!! I’ve come away with a lot of options to consider and I feel well informed :)
25 lipca 2026
Opinia niezależna
Odpowiedź od DFS Furniture - Edinburgh
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Karina.
Kind Regards,
Jordan
DFS Customer Support
Very friendly and gave us great service
25 lipca 2026
Odpowiedź od DFS Furniture - Edinburgh
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
it was a great service from the staff…
it was a great service from the staff who deal us really satisfied from
them
25 lipca 2026
Odpowiedź od DFS Furniture - Edinburgh
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great in store experience and…
Great in store experience and successful purchase from friendly and polite sales agent.
Looking forward to receiving furniture.
25 lipca 2026
Odpowiedź od DFS Furniture - Edinburgh
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Really helpful staff members
Really helpful staff members, a great experience all round!
24 lipca 2026
Odpowiedź od DFS Furniture - Edinburgh
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.