Went in to purchase a new sofa, we were looking around at first then greeted by a lovely colleague, we didn’t get her name but she was so helpful and patient with us as it’s a huge deal getting a new... Zobacz więcej
Lokalizacja
Zmień lokalizacjęCrescent Link Retail Park, Unit 3, BT476SA Londonderry, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The staff were so helpful not overbearing and were very professional. Charlotte was just so lovely and so knowledgeable regarding my purchase. The company have such a wide range of sofas to choose fro... Zobacz więcej
Perfectly smooth transaction & very happy with sales staff who were informative in helping me choose what I wanted. Great service overall.
Conor delivered exceptional customer service from start to finish. He was friendly, approachable, and went above and beyond to make sure all my questions were answered. Nothing seemed like too much tr... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
Crescent Link Retail Park, Unit 3, BT476SA, Londonderry, Zjednoczone Królestwo
- 0333 999 9838
4,9
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great shopping experience…
The sales person approached early to see if we needed assistance, he had lots of information and showed us multiple options to ensure that we were happy with what we choose
24 maja 2026
Odpowiedź od DFS Furniture - Derry Londonderry
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Elaine was brilliant talked me through…
Elaine was brilliant talked me through everything with the sofa
23 maja 2026
Odpowiedź od DFS Furniture - Derry Londonderry
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Vanessa
DFS Customer Support
Great service
15 maja 2026
Odpowiedź od DFS Furniture - Derry Londonderry
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - Derry Londonderry
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Kieran was so helpful and mannerly when…
Kieran was so helpful and mannerly when dealing with me ,he explained everything well and with such professionalism.thank you Kieran
19 maja 2026
Odpowiedź od DFS Furniture - Derry Londonderry
Good afternoon Loretta,
Thanks for your lovely feedback, we’re glad to hear Kieran met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Sales person Emily was very helpful and…
Sales person Emily was very helpful and made the transaction very easy!
19 maja 2026
Odpowiedź od DFS Furniture - Derry Londonderry
Good morning Michael,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
First class service from team
First class service from team .
Helpful, respectful and so professional.
It was a pleasure to shop at Lisnagalvin store
Thank you for your excellent service
18 maja 2026
Odpowiedź od DFS Furniture - Derry Londonderry
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
My experience was great
My experience was great. Thanks to the sales assistant James sewell. He made it very easy. Can't wait till my new sofa arrives.
11 maja 2026
Odpowiedź od DFS Furniture - Derry Londonderry
Good afternoon Theresa,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
DFS derry Conor and the staff have a brilliant…
Conor and the staff have a brilliant customer care service and looked after us so well... Will absolutely recommend to friends and family. We are very happy with our purchase and given all information we needed prior to completing our purchases.
9 maja 2026
Odpowiedź od DFS Furniture - Derry Londonderry
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Conor met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
We experienced excellent customer…
We experienced excellent customer service, and the staff were extremely helpful and knowledgeable in helping us select the best product to suit our needs. We would definitely recommend your company to friends and family.
16 maja 2026
Odpowiedź od DFS Furniture - Derry Londonderry
Good morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Did not like that additional price on…
Did not like that additional price on product for warranty was not discussed with me
7 maja 2026
Odpowiedź od DFS Furniture - Derry Londonderry
Good Morning,
We are really sorry to hear the concerns you have raised this is really disappointing to hear. After looking into your order we are unable to see any warranty has been added on to your order. Should you need any assistance please do contact us on 0333 99 99 777 and we would be happy to help.
Kind Regards,
Vanessa
DFS Customer Support
Odpowiedź od DFS Furniture - Derry Londonderry
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
First class service from kerian.
First class service from kerian.. very friendly and brilliant to work with
5 maja 2026
Odpowiedź od DFS Furniture - Derry Londonderry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very good service!
Can’t remember the guys name, was wearing glasses and a cream
outfit, very pleasant and helpful!
4 maja 2026
Odpowiedź od DFS Furniture - Derry Londonderry
Good morning Jenny,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - Derry Londonderry
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Sofa was advertised with cushions
Sofa was advertised with cushions . These were not included in price. Delivery was not included in price. None of which was advertised. . Considering we spent £4700+ on new suite. Highly diaappointed
26 kwietnia 2026
Odpowiedź od DFS Furniture - Derry Londonderry
Good morning Stephen,
Thank you for taking the opportunity to share your experience with us, we are really sorry to hear that the additional extras and delivery fee were not explained clearly at the point of purchase. To keep our product prices as low as possible we do not embed the delivery cost into the price of our products. The furniture is presented with additional cushions for display purposes, however our advisers will inform you if the products are included or not.
Kind Regards,
Holly M
DFS Customer Support
James was very warm
James was very warm, friendly and explained everything in great detail.
25 kwietnia 2026
Odpowiedź od DFS Furniture - Derry Londonderry
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
I liked that staff weren't constantly…
I liked that staff weren't constantly coming and asking if I need help, when I need advice there was a staff member there. The offer or tea or coffee is good.
22 kwietnia 2026
Odpowiedź od DFS Furniture - Derry Londonderry
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great salesman with good knowledge
13 kwietnia 2026
Odpowiedź od DFS Furniture - Derry Londonderry
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
James explained everything…
James explained everything comprehensively. He was courteous and helpful.
12 kwietnia 2026
Odpowiedź od DFS Furniture - Derry Londonderry
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.