Lynne at Therapia Lane DFS has given me so much time and expertise. She didn't encourage me to go for something more expensive, and she was friendly and helpful. She made spending £2,000 a pleasure. A... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We visited the Croydon store today & was greeted by a lovely member of your staff. After looking & sitting on a lot of sofas, we chose the first one we saw. Lyn explained all the required information,... Zobacz więcej
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What made our experience great was the interaction with the manager,as each time we visited, we were greeted and had conversations with him, that made us feel very welcome. Also all members of the tea... Zobacz więcej
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Very professional and attentive sales team. Helped us decide the most suitable sofa and chairs. We didn't feel Pressured into buying something unsuitable for our needs..
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Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
Hesterman Way, Valley Park, CR0 4YJ, Croydon, Zjednoczone Królestwo
- 0333 999 9773
4,9
Doskonała
7 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Lynn was great
Lynn was great! She gave us both time to look around the shop and knew exactly when we needed her. She was able to answer all our questions and made the purchase super easy. Thank you!!
19 lipca 2026
Odpowiedź od DFS Furniture - Croydon
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Very helpful and straightforward.
11 lipca 2026
Odpowiedź od DFS Furniture - Croydon
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
JOY WAS HELPFUL & GOOD EXPERIENCE
JOY WAS HELPFUL & GOOD EXPERIENCE, GIVE US ALL INFORMATION REGARDING SOFA HOW TO LOOK AFTER, EXRA PRODUCTS, EXTRA INSURANCE.
17 lipca 2026
Odpowiedź od DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
We had a great time discussing our…
We had a great time discussing our options with Peter. He was very articulate and it showed he knows what he Is talking about. Very knowledgeable and a good marketer. He convinced us to take other options we had never thought of. Hope the delivery and the experience will be the same as what he assured us. Great guy, good Job Peter
15 lipca 2026
Odpowiedź od DFS Furniture - Croydon
Hello,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Great experience
Great experience, excellent service. The entire purchase process has been seamless. Our representative was professional and incredibly helpful throughout - highly recommended.
14 lipca 2026
Odpowiedź od DFS Furniture - Croydon
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Poor customer service
The sales girl obviously wasn’t knowledgeable as we ordered a sofa and chose the colour legs off our last order from when we had brought two sofa’s excact model and colour or so we thought about a year before.
The delivery guys just dumped the sofa in the house and drove off. Didn’t unpack it or put the legs and on or I would have realised it was the wrong colour legs which don’t match our furniture! Apparently things have changed since we brought our past sofas and we were told if you look online you will see, but we visited the store so surely the girl serving us should have pointed this out.
Customer service were not helpful and we are being made to pay extra for the legs. We are not happy and would not recommend DFS to anybody. Surely you could of changed the legs as a goodwill gesture seeing as your staff are not equipped with knowledge!
6 lipca 2026
Opinia niezależna
Odpowiedź od DFS Furniture - Croydon
Hello Sue,
Thank you for taking the time to share your review, your feedback is greatly appreciated and we are very sorry for the overall experience you have received with DFS. We are very sorry to learn the delivery and ordering process has not met your expectations, this is not the level of service we would aim to provide for our customers.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 03339999777.
Kind regards,
Lia
DFS Customer Support
Lovely experience
My experience was lovely. The staff that attended to me was very efficient, helpful, patient, respectful and welcoming. On a scale of 1 to 10, I would give him a 10
15 lipca 2026
Odpowiedź od DFS Furniture - Croydon
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Pablo is the best customer service
8 lipca 2026
Odpowiedź od DFS Furniture - Croydon
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Great Coustmer Care
The customer service team were excellent from start to finish. Staff were friendly, patient, and clearly knew what they were doing. Every question was answered properly, and nothing felt rushed. It’s rare to find a team that genuinely listens and makes you feel valued, but they managed it. A really smooth and stress‑free experience.
15 lipca 2026
Odpowiedź od DFS Furniture - Croydon
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - Croydon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
The customer service by the sales…
The customer service by the sales assistant was amazing ten out of ten very helpful indeed 😀
6 lipca 2026
Odpowiedź od DFS Furniture - Croydon
Hello Donovan,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
I popped in on Monday and Kush was…
I popped in on Monday and Kush was helping me.
he listened and took onboard everything I said I was looking for.
he showed me about the store and I ended up testing out several of the reclining chairs and sofas, which was a first time experience for me and so much so I went back today Tuesday and had some more time in the 3 I had ringed.
Kush again served me and has got used to my humour and questions about this n that to do with making the right choice.
I shook hands on one then changed my mind and Kush was great about it and the paperwork not being done so far was changed.
The down payment and the pay in installments is really good and helps me budget over a few years.
Thanks to your very good customer service in the person of Kush got you a sale.
14 lipca 2026
Odpowiedź od DFS Furniture - Croydon
Hello Martin,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Purchase at DFS Croydon Store
Today I made my second purchase at DFS Croydon store, since many years ago when I purchased my current sofà set. Kush assisted me and I have been really impressed by his professionalism, kindness and politeness. He offered me a drink, patiently answered all my questions and gave me all the necessary information. After I left the store I called back to ask further questions and again he has been very helpful. It was also a great pleasure to deal with such a nice smiling and calm person. A mention to the manager too and the Customer Service on the phone who answered all my questions prior placing the order. Thank you Croydon store.
14 lipca 2026
Odpowiedź od DFS Furniture - Croydon
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
My experience was wonderful
My experience was wonderful. The lady who dealt with me was very efficient, professional and very helpful.
14 lipca 2026
Odpowiedź od DFS Furniture - Croydon
Hello Abdul,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The customer service was excellent
The customer service was excellent. Every staff member was happy, friendly and helpful.
13 lipca 2026
Odpowiedź od DFS Furniture - Croydon
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - Croydon
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - Croydon
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
The staff was very helpful and patient…
The staff was very helpful and patient and gave clear explanations.
12 lipca 2026
Odpowiedź od DFS Furniture - Croydon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Odpowiedź od DFS Furniture - Croydon
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - Croydon
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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