Great first impression on walking in. Our small Frenchie was welcomed with open arms while we were given a surprisingly good coffee. Both the manager and the lovely Persian girl (Laila?) were extremel... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Really great experience! All of the staff were so friendly and helpful. Sweeda looked after us and guided us through everything step by step. As first-time sofa buyers, we really appreciated how thoro... Zobacz więcej
Reakcja na opinię
Izzy was prompt in attending to us on arrival. She was pleasant and quick in locating on line and in the showroom the products we were interested in. Her advice and information on various aspects... Zobacz więcej
Reakcja na opinię
Fantastic range of sofas on display, from the minute I walked in a couple of weeks ago, I was approached by Sweeda who gave me, a first time sofa buyer, lots of valuable information, offered me a drin... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
971 Great West Road, TW8 9DN, Brentford, Zjednoczone Królestwo
- 0333 999 9827
4,8
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I was felt very welcome by the…
I was felt very welcome by the Brentford DFS staff, they were professional and expert on their field.
7 czerwca 2026
Odpowiedź od DFS Furniture - Brentford
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
The staff made our experience amazing
The staff made our experience amazing. We were presented wih options and have provided clear answeres to our questions.
14 czerwca 2026
Odpowiedź od DFS Furniture - Brentford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The experience has been extraordinary…
The experience has been extraordinary positive. Steve was very supportive and helpful and explained everything with patience and respect.
20 maja 2026
Odpowiedź od DFS Furniture - Brentford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Great fast and efficient service
11 czerwca 2026
Odpowiedź od DFS Furniture - Brentford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Great experience
Before decide to buy the sofa we went to visit the show room and we were treated very well by all the staff in the premises, during the visit we enjoyed the coffee offered.
We only called the DFS today and it was amazing how the staff answered all my questions and support me to finalise the purchase. Overall great costumer care and helpful people.
10 czerwca 2026
Odpowiedź od DFS Furniture - Brentford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Amazing customer service from the team…
Amazing customer service from the team from the young lady who helped us with the sale of the sofa and the gentleman who also helped us with tje sofas.
9 czerwca 2026
Odpowiedź od DFS Furniture - Brentford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - Brentford
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
The customer service team was very…
The customer service team was very friendly and helpful the ledy was so good thank you very much for your service
7 czerwca 2026
Odpowiedź od DFS Furniture - Brentford
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Sofa Hunting
We came here this morning looking for a two seater and two arm chairs …after looking round the store we found what we was looking for. The lady (sorry can’t remember your name)was very good at explaining everything and was welcoming & friendly…the whole process was really quick and any questions we did have was answered. All in all great customer service (Brentford Branch)
7 czerwca 2026
Odpowiedź od DFS Furniture - Brentford
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
A Big thank you to Harry
We went in to store and met Harry who was so helpful and professional the sofa we picked was the wimbourne and harry advised we take measurements of our door frames and a video of our entrance hall as the sofa is a big one. We did so and went back following were he advised what we wanted wouldn't fit. He stayed with us for over an hour advising showing us selections that would fit. He is an extremely helpful man and Very polite. I am just grateful for all his help.
7 czerwca 2026
Odpowiedź od DFS Furniture - Brentford
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Wonderful and friendly service
Wonderful and friendly service from the store manager and lovely girl who took our order.
Would highly recommend this store for purchase.
6 czerwca 2026
Odpowiedź od DFS Furniture - Brentford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Staff were lovely & full of banter
Staff were lovely & full of banter! Which made the experience even better! Really helpful!
6 czerwca 2026
Odpowiedź od DFS Furniture - Brentford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
The staff member was patient
The staff member was patient, thorough and communicated well.
Answered satisfactorily all questions ask.
She knew her products.
5 czerwca 2026
Odpowiedź od DFS Furniture - Brentford
Hello Nezlin,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The lady who served me was very…
The lady who served me was very thorough and professional very nice lady
4 czerwca 2026
Odpowiedź od DFS Furniture - Brentford
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Still Haven't delivered sofa because…
Still Haven't delivered sofa because of wrong postcode the advisor put in was wrong and still haven't been contacted back after contacting customer services multiple times
Manager still won't call back three days later
Location Brentford
3 czerwca 2026
Opinia niezależna
Odpowiedź od DFS Furniture - Brentford
This is very disappointing and we apologise for any inconvenience caused.
Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team on 0333 9999777, they will certainly look into this for you.
Kind Regards,
Vanessa
DFS Customer Support
Good service
4 czerwca 2026
Odpowiedź od DFS Furniture - Brentford
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - Brentford
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
DFS Brentford Amazing
Staff was amazing very helpful and explained everything in detail would recommend DFS to everyone so so helpful
1 czerwca 2026
Odpowiedź od DFS Furniture - Brentford
Hello Antony,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - Brentford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Odpowiedź od DFS Furniture - Brentford
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.