Decuisine 

Like many of the comments I only wish I knew about this site and had a look before I placed an order, I will look here before I order anything else from anybody. This company might give lots of excuses for not responding to you chasing to see where your item is but I am sorry that is not good enough, their system for taking the payment seems to work extremely well, so they have the know how to run a good company but I am sorry they just leave you in the dark as to where your item is and only the Lord above knows when you will get it because they obviously don't know. I have chased them five times now and no response it is only a small item but that is not the point they should deliver, and contrary to what their tracking says they are not happy to have emails as you don't hear back from them by the date they give you on the site, perhaps they should invest some of their gains on more staff to handle the orders like they do on their website which looks like they are a reputable company but sadly they are not. The telephone numbers registered DO NOT work they are unobtainable I am sure this is not right, however some kind person on this site has given a number that does work. I would give them a wide birth you have been warned, I am sorry to say I wouldn't order from them.

Like most people ordered some goods back in april 2010 the cheaper item arrived very promptly. The rest of my order i'm still waiting for they dont reply to emails etc etc. I only wish i had read these reviews before i made a purchase. I will keep chasing them for a refund. In my opinion do not place an order i do no know what is going on very badly run business.

Still waiting on my order since 7th May. Fobbed off with an out of stock reply when I emailed after 2 weeks. No response to complaining via their automated email response. Finally spoke to someone on 01202621169 - Sue Wheale, apparently the mother of the owner - who assures me they will call tomorrow morning.( FYI their other phone numbers do not work.) Will update then. If not, I will be proceeding with complaints to Poole Trading Standards and the fraud department of my bank. I'll also be bringing them to the attention of their local police in Poole.

Please do not be fooled by any positive reviews here - I would strongly supect they are the work of this 'company' themselves. I will never order from them again and will also properly research any online company I order from so I guess at least I have learnt that from the experience! That said I have never experienced anything like this before in several years of shopping online. They don't deserve the one star I was obliged to give them.

I made a purchase in January. They were prompt to take my 100+ quid but the goods have never appeared. I have chased by phone and scores of emails - they have promised a refund (a couple months back) but the money has not yet appeared. Still chasing...I will not give up!

I placed an order a couple of weeks ago, didn't recieve anything, and got no response to an email. I found their phone number today and rang them (01202621169), intending to ask for a refund. They turned out to be very helpful, and have assured me that they'll send the goods as soon as they receive their order. Since I've ordered goods from them several times before and not had a problem, I agreed. Hopefully, they'll live up to their promise.
Rather than setting out to scam people, they just seem to be disorganized. Of course, that's no way to run a business!

One item of the order received promptly, the main items still not delivered over a month later, like everyone else no response to emails.

If you are reading these reviews you have probably already ordered from them, best of luck.

i have emailed this company twice about goods not received but have got no reply.No telephone number on website!!!Took my money the same day but cannot answer an email!Telephone number given on this forum by others is now disconnected!This company needs to be closed down! Wish i'd read these reviews before ordering!

Item finally arrived after 3 weeks!!!No explanation or apology.There was a phone number on the dispatch email ,so for those of you who want it here it is 01202 620097

Got my mugs 2 weeks after ordering and they are lovely. I found this review site after waiting for about a week with no update and I was consequently a bit concerned until my goods arrived well packaged and as described; so this is really a review for others in the same situation - don't panic yet! I think most of the bad reviews could have been avoided by DeCuisine if their website indicated stock levels and their online order tracking actually gave you some useful information.

On 28/06/10 I placed an online order, however, one week later, the item, an SKK lid, had still not materialised. I then sent three email order queries, but received no acknowledgement.

Today, I discovered there are a number of dissatified DeCuisine customers, however, I was blissfully unaware when I placed my order.

Strangley for an online business, they don't show any contact telephone number. Looking on this site today, I discovered a landline and decided to give it a try. The number was answered immediately by a guy named "Mike" who took my order number and was friendly and chatty.

After a 3 minute trip to the warehouse he stated they had 18cm SKK lids in stock, but were out of stock of the smaller 16cm lid I ordered. Mike indicated it would be another two weeks, however, in view of the poor feedback I requested a refund. This was processed while I was on the phone and confirmed with a transaction number. I'll check my credit card account in 3-5 days to see whether it has materialised.

Although their website is professional in appearance, there is no stock indication and the failure to answer three emails and display a phone number in inexcusable.

I believe the company may have had some recent stock issues, as the poor feedback appears to be a recent issue. I for one, will not be buying from them again.

After my 2 month wait, as a result of the 01202 number being published on this website, I was able to contact the company and have now received a refund for the product.
A very poorly managed company.
I would definitely not order again.

I've ordered twice by mail order from DeCuisine, and I've had no problem.

Rapid delivery, product as described, excellent service. Highly recommended

The item arrived on the date agreed with the company.The customer service was very helpful and I got all the information I needed. I can only recommend this company to others. Excellent service and fast delivery. Keep it up.

I phoned today and Mic the owner answered me and send my money back and apologized about the order the supplier didn't covered him.

My wife ordered on Monday 24th May - money taken on 25th May. So far no product delivered and no answer to my continual emails. A letter sent this week by recorded delivery for my money back. No response from deCuisine. Will contact my credit card company on Monday next if there is no product or refund.
David Amos

Item arrived promptly, well packaged and as described.
No problems and would use them again.

I placed an order with them on the 17th of June and I am still waiting for my order to arrive. I've emailed them but I had no response. Thanks to some of the comments here I'll try the phone number as I couldn't find one on the site. Do not use this website.

Like so many other people I to have been waiting a very long time for my order to be filled. 1 item was delivered within 2 days and I thought great a good professional company but the more expensive item I am still waiting for 4 weeks later. No reply to emails and no reply to the telephone number ending 97. Tried every day for the last fortnight and of course no answerphone on this number just please email us so you go arround in circles.. Many thanks for the other telephone no ending 97 called this and was answered immediately. Have been told my item is expected to come in on Tuesday so by all accounts I should receive it next week - Because of the lack of information they have lost this customer. I will not purchase from them again even though I did get one of my items very quickly.

I implore you NOT to use this company, they took my money almost a month ago, never sent the goods and have not replied to my emails. No telephone number on their website to call them on either!

I may have only spent £20 or so but it is the principle of the matter, it is just plain WRONG to operate like this. I am currently going through the process of getting my money bank via the Fraud department at HSBC - I just wish I had found these reviews BEFORE I placed my order.

So to conclude De Cuisine are common thieves, they are despicable people and should be closed down. I will certainly be reporting them to Trading Standards.

The item I ordered arrived 2 days after I ordered, I was impressed with the range of products and will be placing another order again soon.