Decuisine 

No explanation or any communication. Appalling.
Cannot recommend.

I did not receive my order and the company failed to respond to numerous emails. The phone service is dreadful-open 3 hours a day and constantly engaged or left unanswered, when I finally got through (after phoning repeatedly one morning) the man was pleasant and apologised and agreed to refund my money, but this customer service is not good enough, I will not use this company again and would recommend others to avoid it as it is distressing to have to spend so much time trying to get your money back for a christmas present that never arrived.

order on 28/11/2010 and still not received anything! cannot contact them via there website or by phone which is constantly engaged. Wrote on 29/12/2010 and have received no reply whatsoever. H.Watkins....Am am NOT a competitor and I'm pretty sure that none of the other bad postings are competitors, merely very annoyed, ripped off people!

Why all the detrimental remarks. I ordered a pasta machine 1 week ago, phoned Mon after reading these reviews, and on Wed I received my machine. It is very good, a Judge make and guaranteed for 25 years. The gentleman on the phone was very pleasant and I thank him for the excellent service. I will receommend you to everyone.

I ordered a number of items on 6th Dec well in time for Christmas. Most turned up the day before Christmas eve, but I'm STILL waiting for an item!! Almost 2 months since I ordered. They don't answer emails and never answer the phone. I am totally disgusted. I wish I'd read these reviews before I ordered with them. I strongly advise people to order from elsewhere. The company may be ok if you walk into their shop and buy in person, but their online service is dreadful.

The item arrived within a couple of days of me placing the order. The item was exactly as described on the web-site and very good value for money.

Like everyone else listed here I ordered before Christmas and now over a month later have received absolutely nothing and no answers to any emails. This is a scam and I cannot believe they are still in business. I was lucky because it was a small amount but the money was deducted immediately and unfortunately by debit card so there is no recourse now after a month

I ordered about 10 days before Christmas. Close to Christmas I tried to call up which was tricky. Eventually I got hold of Mike Wheale and he did all the right noises and I was set in my expectations that the product would not arrive in time for Christmas. OK. I can live with that. Since then I have heard nothing else. I try calling, always engaged. I have emailed, no response. This is no vendetta. The money, needless to say, was taken a day after the order was placed. As much as I would like to, I cannot say anything positive about DeCuisine.

Cant understand all these adverse comments - I found service excellent and prompt and my goods arrived in A1 condition. Is there a vendetta??
John Hamway

I dont know how these people sleep at night. My credit card details were scammed after ordering from this site. I'm working with the bank on recovering the transactions and have also contacted the police and trading standards. DO NOT use this company!

My elderly neighbour ordered from this company on 5th December 2010 and money was taken from her bank on the 6th. The items were supposed to be a Christmas present and we feel awful as we gave her the company's details as they were the main supplier that came upon the internet when we searched on what she specifically wanted. Unbelievably the company still comes up as the first one for this item!!!
Anyway the items never arrived, the phone line given is constantly engaged and e mails on their "contact" form remain unanswered. HOW we wish we had seen this site first before passing on the details to the old lady!!!
Trading standards have been contacted and I await a call and our neighbour is now going to her bank re the transaction to see if she can get her money back. A real rip off company , quick to take your money and never deliver. NEVER use them.

I placed an order 10 days before xmas, a week later tried to contact them but the phone was permanantly engaged and they refused to answer my e mails. the goods have not arrived still (13th jan) and I still cannot get a reply.

I agree with every bad review on here. Shockingly bad company.

I ordered goods at the end of November for my wife's Christmas present. Never arrived even though their online tracking says it was sent mid December.

Constantly tried to get hold of them on the phone (always engaged). Never replied to emails sent via their online email form.

I sent one last message last week saying if the matter wasn't resolved then I'd be contacting my bank and trading standards. Which I did this very morning.

Since then I have found on here a phone number that actually works for the company - strangely not the number on their website. Just in case it has got shuffled down the list here a bit too far, the number is 01202 621169. Spoke to a chap who gave me every useless excuse under the sun....

"It's a problem with our distributors"
"It's been dispatched"
"We've been defrauded by other companies"
"Times are tough which is why we have several CCJs against us"
Best of all..."We don't have a messaging service on our phone because we often can't understand accents"

They are obviously a company functioning on a shoe string - if not in a massive amount of debt - who have decided that using the consumer's money is the best way to tackle their own problems.

Should be shut down immediately. I run my own business (and know many others who also do) and would never dream of screwing people over like this lot do.

NEW INFORMATION!

Since submitting this review yesterday the company owner Mike Wheale has emailed me. His email address is mikewheale@decuisine.co.uk for anybody not being able to get hold of decuisine through their website's email form.

It seems that although he is ridiculously busy trying to send out the backlog of orders of disgruntled consumers he also has time to track down the website of my business.

Personally I find this a very disturbing way to go about business.

If I could I'd give them NO STARS!
I ordered in good time for Christmas delivery - never arrived, they do not answer the phone (even if it rings) and do not reply to emails made via their website.
I saw a credit check for them and the report makes for much concern!
Following advice from other reviewers I have successfully cancelled the transaction with my credit card company.
The attached credit report is in the public domain elsewhere.

This is a "take your money and run company." Actually the technique is to take your money and not supply the goods unless forced to do so by pending unwanted action, the most powerful of which is threat of prosecution for fraud.

Contact your bank or credit card company first, then write to the company threatening reports to police and trading standards unless goods are sent or money is refunded. If you don't get a response in 7 days, carry out your threats.

These companies work on the logic that if a customer is ignored long enough they will go away and not pursue a small amount. Please help to prove that this theory is unsound by reporting the matter to the police if necessary so that a case for fraud can be built.

I ordered something on 28/11/10 and the money was debited from my account on 1/12/10 however i have still not recieved the item. I have tried sending numerous emails on their webform but not even sure if they are being sent, i dont even have my order number as this was never sent to me so i cant even track my order. Tried ringing the phone number but absolutely no point in even trying as it just comes up as busy. I then sent them a complaint letter asking for them to inform of where my item was or give me a refund, i have still never had a response. As today is now 2/1/11 i will be contacting trading standards and my bank to recieve a refund. i am now going to have to go elsewhere for my product which was infact a christmas present which obviously couldnt be given. Wouldnt even give them one star but you have to in order to leave a review.

i ordered goods on 14 december 2010 and as yet they haven't arrived. I tried ringing the company countless times - either an outgoing message or the line is busy (phone off the hook), and have sent four messages through their contact us page on the website, but to no avail.
unfortunately i remembered a few days ago that i had used this company before and had to wait about 4 months for the items to be delivered, after many emails and telephone calls. then two arrived. i promptly rang and explained and asked him to send me a freepost label to return the extra one to them. the man said he couldn't do that but if i would pay for the return he would make sure the amount was refunded. normally i would have agreed to that but because they had messed me about so much i said no, i would wait for them to send a freepost label. they haven't and the item is still in it's box on my pantry floor!
i'm amazed at the amount of people who have been complaining about the company for a few years now. WHY ARE THEY STILL TRADING. i certainly won't forget the company name again.
fortunately, i paid for these items with a credit card so will be able to get a refund.

This compamy should have been closed down a long time ago, no goods, no contact, as other victims have stated the only process they seem to run seamlessly is the extraction of money from poor unsuspecting victims!!!! If i walked upto someone in the street with a balaclava on and pinched some of their hard earned cash from them would this be deemed acceptable in the eyes of the law??!!! No, not at all, therefore WHY IS THIS COMPANY STILL TRADING??!!!!! Iv reported them to Trading Standards and will endeavour to get them closed down and facing fraud charges....so folks...the upshot is get your cookware from somewhere else!!!

Took money but did not deliver and would not answer phone or respond to e-mail. Contacted trading standards who are to investigate.

I ordered from them on 7th November 2010 and have not recieved anything. I have written to trading standards. Please do not buy anything from this company.