Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
If you've seen Cymba on your phone bill, it's because you made a payment through one of our client services. For help identifying a charge, please contact us at: https://www.cymba.co.uk/customer-care-policy ABOUT US: Cymba is a UK-based mobile messaging and payments platform trusted by charities and brands to handle transactions simply and securely via SMS. For the charity sector, we power one-off and monthly donation campaigns, enabling supporters to give easily by text. For commercial clients, we provide the billing infrastructure behind single-transaction services such as HPI vehicle checks.
107 Cheapside, EC2V 6DN, London, Zjednoczone Królestwo
2,7
10 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 66% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
SAME AS EVERYONE ELSE, CHARGED FEES ON MY MOBILE BETWEEN 4 AND 6 TIMES A DAY TOTALLING £24, EE IS USELESS SAYING THEY CANNOT DO ANYTHING, THE COMPANY SAYS I HAVE AUTHORIZED THESE PAYMENT BUT I HAVE NOT AND NEVER WOULD, THEY HIDE UNDER THE GUISE OF A CHARITABLE COMPANY BUT IN REALITY ARE SCAMMING FRAUDSTERS, THEY SHOULD BE INVESTIGATED
Cymba are a wonderful agency which really cares about their clients and make sure that all their needs are met, even on short notice. Couldn't recommend them enough to any organisation looking for a reliable SMS manager, as well as anyone looking to develop their offerings
I have been charged without authorisation. I am on phone to Vodafone now and advised this is fraud
Odpowiedź od Cymba
Thank you for getting in touch. We understand how concerning an unexpected charge on your phone bill can be.
Cymba is a mobile payments platform -- charges appearing under our name are linked to a transaction made via SMS, most commonly a charitable donation or a vehicle check (such as an HPI check). These transactions are always initiated by the user and are not made without authorisation.
We'd encourage you to check your recent SMS messages for a confirmation text, which should help identify the service. If you're still unsure, our customer care team will be happy to look into this for you and explain the charge in full.
Please get in touch via our customer care page: https://www.cymba.co.uk/customer-care-policy
We're confident we can get this resolved for you quickly.
There were 3 payments of £5 each on my Talkmobile account on the same day going via Mpay/Cymba Charity. It is possible that I made a charity donation of £5 as I occasionally do, but I would never have made 3 separate payments of the same amount at the same time. Talkmobile will only give me the information printed on my bill which isn't helpful, so I can't challenge it. I have put a block on any payments to Cymba Charity/mpay on my phone account.
Odpowiedź od Cymba
Thank you for getting in touch. We understand how concerning an unexpected charge on your phone bill can be.
Cymba is a mobile payments platform -- charges appearing under our name are linked to a transaction made via SMS, most commonly a charitable donation or a vehicle check (such as an HPI check). These transactions are always initiated by the user and are not made without authorisation.
We'd encourage you to check your recent SMS messages for a confirmation text, which should help identify the service. If you're still unsure, our customer care team will be happy to look into this for you and explain the charge in full.
Please get in touch via our customer care page: https://www.cymba.co.uk/customer-care-policy
We're confident we can get this resolved for you quickly.
I get extra charges on my EE bills from this company and have no clue why this is happening.This scum that EE shouldn’t allow it to happen.I call this company and can provide me with the details as to why they are charging me if I have nothing to do with them nor I use any of their services.I raised my concern with EE but they couldn’t do nothing !!!
Odpowiedź od Cymba
Thank you for getting in touch. We understand how concerning an unexpected charge on your phone bill can be.
Cymba is a mobile payments platform -- charges appearing under our name are linked to a transaction made via SMS, most commonly a charitable donation or a vehicle check (such as an HPI check). These transactions are always initiated by the user and are not made without authorisation.
We'd encourage you to check your recent SMS messages for a confirmation text, which should help identify the service. If you're still unsure, our customer care team will be happy to look into this for you and explain the charge in full.
Please get in touch via our customer care page: https://www.cymba.co.uk/customer-care-policy
We're confident we can get this resolved for you quickly.
Never used this company yet charged on my EE bill, very strange and rather worrying!
£40paid to this company via phone account don't know what for never authorised .Theft no other name for it.cymba deny receipt of money 70598this is there short code .
Noticed an additional text payment on my O2 bill this month. I've donated via text for years now and never had this additional payment, which was totally unauthorised.
I called 02032827898, which is the number O2 provided. A lady answered and couldn't explain what the company did and why I would have been charged. She's says she's stopped the payments going forward but we'll see.
Used Car Text Check 78111 which is run by CYMBA. Charged 3 times for a check in the same car. Tried to contact but it was impossible to get any help or resolution. Be warned DO NOT USE any services by this company!
Noticed charges from this company on my mobile phone bill. They claim to be “regular charitable donations” but aren’t something I’ve ever signed up for, and I have no kind of receipt for the transactions. Total scam, and through searching online it seems to be the same with everyone who has been charged by them. CHECK YOUR PHONE BILL!
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