Cuckooland Recenzje 724

Lovely gifts and well made. Can quickly too.

The customer service was excellent. Great communication and response.

Super speedy delivery and good prices. Have now ordered on three occasions and each time goods arrived quickly and in good condition

Amazing customer service from start to finish. Products arrived super quickly as well! Highly recommend!

Daniela at CuckooLand was so helpful. Unfortunately we had to return a LotusGrill to the supplier. Daniela followed up the return with us and the supplier and the issue was very quickly resolved. She ensured that a replacement was despatched asap but scheduled it so that it didn't arrive while we were on holiday. Very impressed with CuckooLand and the efficient and courteous customer service received went above and beyond. Thanks Daniela,.

I am so impressed with Cuckooland's after sale’s service.
All I needed was a screw for my new Ooni pizza oven door but without it, the oven couldn't be used.

Daniela was on it straight away and kept me up to date on progress all the way. Needless to say, this screw could only come from Ooni and I had it within a week.

Definitely the best after sales service I have had from an online purchase.

Quick and easy to order with, product is beautiful and was delivered carefully and efficiently.

Had an item delivered from this company that was slightly damaged. But the customer service team were quick to rectify this and my replacement was sent asap. The furniture itself it’s beautiful x

I recently purchased from Cuckooland.com and I must say that my experience with them was nothing short of exceptional. First and foremost, I was amazed by how quickly my order was processed and delivered.
However, the true testament to their excellence was when I encountered a small fault with the product. Although it was a minor issue, I decided to reach out to their customer service. To my surprise, the response was immediate and Leah was incredibly understanding and friendly. Not only did they apologise for the inconvenience, but they also assured me that they would resolve the matter promptly. True to their word, within the same day, I received an update confirming that a replacement was on its way. It's rare to find such dedication to customer satisfaction these days. I will definitely be returning for future purchases, and I encourage everyone to give them a try!

Just had an Off Set Pod delivered and installed to our home on the River Dart. From start to finish the team were incredible. I sat with Nathalie in the Cuckooland showroom where they have the pod on display - she explained in detail the process and showed me the options I could choose from. The team who came to deliver and install were exceptional - they had to bring the parts across on a Barge! Nothing was too much trouble. This truly is a fabulous company and I can not recommend them enough. Sincerely delighted. x

Ordered a made to order cot for our nursery. The ordering process was straight forward and communication excellent. The cot was delivered within the expected lead time with no stress! Fantastic quality item that was easy to assemble.

Ordered nursery furniture which was of great quality. The wardrobe arrived damaged (due to delivery company) however customer service was great and sent a replacement and also a beautiful blanket as a goodwill gesture

Amazing choice of furniture for children's bedrooms

A great range of products and the prices seem to be competitive. The ordering process is straightforward and they offer loyalty points and bonuses which is nice. Would recommend.

Excellent professional company, with great customer service from ordering to delivery to assembly. Prompt service from friendly helpful delivery lads who kept us up to date and phoned 30mins before delivery on the expected day. Extremely happy with our purchases and would definately recommend and order from again. Thanks for a confident experience.

Excellent experience with Cuckooland, again. Regular order updates provided. Delivery day confirmed very quickly. Delivery service was exceptional. Items well packaged. Best price we found online - for the second time round. Very happy with purchase.

Cuckooland Order 52925. We purchased a 'Woood Kids Teepee Cabin Bed' (Manufacturer - Woood) in 2021 for approximately £600.

The bed is made up of two parts, a canopy and a base. My 5-year-old son was playing in it last week and one side of the canopy slipped on it’s own screws and partially collapsed. I have taken the canopy carefully to pieces to investigate the issue and identified MDF panels failing in multiple areas of canopy along with and cracked wooden dowels. I am of the opinion that the bed’s design has contributed to the failure of the panels. the canopy itself is made of 6 large MDF sections and is VERY heavy and only relies on two small pine supports at each end and a handful of cheap wooden dowels for it’s structural integrity. I am of the opinion the product has dangerously failed within 18 months of normal use and if the problem was left unattended or not noticed we could have been dealing with a serious injury. The entire situation has been very disruptive and stressful for us, as it’s left us immediately without a bed for our son to sleep in. We contacted Cuckooland with detailed evidence and photographs of the MDF failing in multiple areas and questioning the safety of the design and asking for some feedback. They have responded saying that the bed is outside 12 months warranty and any parts that have failed can be ordered at a chargeable cost on an 6/8 week leadtime from their supplier in the Netherlands! I think they have missed the point somewhat. I would not advise buying this bed. Cuckooland have largely washed their hands of the problem. I have asked them to review their decision in helping resolve the problem given the overwhelming evidence that the product has failed dangerously and they have responded with this comment “This bed has been in your possession since 2021 so it is unclear how this has been used and stored within this time frame for this to be recognised as a manufacturing fault.” (They could apply this statement to any warranty position on a bed you may be thinking about purchasing from them. Be warned).

I pushed back and they have made a vague offer of a discount if we ordered another bed for another £600 of a slightly different design. So in summary, they have aknowledged the issue, looked at photos and apologised, asked me to fix the problem by buying replacement parts that have failed or buy another bed from them because they are relying on the fact that they dont have any detailed records of how I have used or stored a bed after purchasing it. Not good enough at all.

**Update 18-07. I can confirm Cuckooland have subsequently reached out and matters have been resolved amicably. I am pleased they took my complaint seriously and handled it professionally. Thank you very much.**