C S Heating&Plumbing Recenzje 

695
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We had a problem with water overflowing after flushing toilet which given the water shortage situation was a great concern. You sent a plumber round very promptly and he replaced a faulty part for us... Zobacz więcej

Oceniono na 5 z 5

Andy came by to do a boiler service. He explained everything to me. I had an issue two days later but he came back straight away to fix it and made all necessary checks Lovely service, reliable, and... Zobacz więcej

Oceniono na 5 z 5

Easy to book, plumber came on time and had no problem fixing our unusual all-electric boiler and explaining to us how it worked, the cost was reasonable, and even the payment system was quick and easy... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Your engineer David King arrived at 12.17pm and departed at 12.48pm (recorded on our Ring Doorbell) a total of 31 minutes spent in our property. For this we were charged £171 including VAT. This wor... Zobacz więcej

Informacje dotyczące firmy

  1. Hydraulik

Napisane przez firmę

A warm home, bathroom fittings that work and hot water when you need it. We think that is something everyone deserves. We always answer the phone We arrive on time Explain the work before we start and do the best possible job for a fair price. We’ll never charge for work that isn’t needed We will leave your home clean and tidy. From 24-hour emergency call-outs, to boiler installations and servicing, to complete bathrooms you can trust our friendly, experienced team of qualified engineers to look after you.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

695 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(695)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Job Done

The job was done efficiently and the heating and hot water are back on again.

15 czerwca 2023
Opinia niezależna
Logo C S Heating&Plumbing

Odpowiedź od C S Heating&Plumbing

Good Afternoon Mr F Reeve,

Thank you for your 5 Star Review, we really appreciate your feedback.
We look forward to working with you again in the future.

Kind Regards
Emma
C.S Heating & Plumbing

Oceniono na 5 z 5

Turned up on time was informative and…

Turned up on time was informative and helpful

16 czerwca 2023
Opinia niezależna
Logo C S Heating&Plumbing

Odpowiedź od C S Heating&Plumbing

Dear Customer 2,
Thank you for the 5 Star review.
We are pleased to here that you were happy with the service that you received and we look forward to working with you again in the future.

Kind Regards
Emma
C.S Heating

Oceniono na 5 z 5

Consistently good service

Very happy with our boiler service this morning. Have used CS Heating now for 11 years and have always found them to be efficient, friendly and reliable.

12 czerwca 2023
Opinia niezależna
Logo C S Heating&Plumbing

Odpowiedź od C S Heating&Plumbing

Hi Sarah,

Thank you for leaving a 5 star review, we appreciate your positive feedback :)

Kind Regards
Emma

C.S Heating

Oceniono na 5 z 5

We recommend this company

All the engineers who attended were polite, friendly and respectful of our home. They were patient in explaining what they were doing and once finished, how it all worked. We were grateful of your prompt service both initial call out and commencement of the work. Thankyou.

8 czerwca 2023
Opinia niezależna
Logo C S Heating&Plumbing

Odpowiedź od C S Heating&Plumbing

Thank you for your 5 Star review.
We are so pleased to hear how happy you were with the level of service that you received.
We will be sure to pass your feedback onto the engineers who attended your property to carry out the works :)

Kind Regards
Emma
C.S Heating

Oceniono na 5 z 5

Fantastic service

Fantastic service , highly recommend your company

Thank you all

24 maja 2023
Opinia niezależna
Logo C S Heating&Plumbing

Odpowiedź od C S Heating&Plumbing

Dear Tatiana,

We thank you for your 5 Star review.
We will be sure to pass on your comments and feedback to everyone.
We look forward to working with you again in the future.

Kind Regards
Emma
C.S Heating

Oceniono na 5 z 5

These guys were amazing

These guys were amazing. They did a disgusting job of replacing a macerator with professionalism. I take my hat off to them

16 maja 2023
Opinia niezależna
Logo C S Heating&Plumbing

Odpowiedź od C S Heating&Plumbing

Dear Disappointed of Deal,

Thankyou for the incrediable 5 star review, your positive feedback means the world to us and serves as a true testament to our commitment to delivering exceptional plumbing and heating services.

We are trilled to know we exceeded your expectations and will share your kind words with our team.

Thankyou for choosing us

Kind Regards
Emma

Oceniono na 1 z 5

Very Expensive!!!

I was very pleased that they came out in about 3 hours. I was satisfied with their work.
I was horrified when I was asked for £96 for a 1o minute job! All he did was use a long plunger on a loo that was nearly overflowing. He then flushed a couple of times to ensure it was now working again. He did not tell me why it had blocked in the first place and why their hourly rate is so high and seems to apply to any part of an hour!
I certainly won't be using them again or recommending them to anyone.
£96 for 10 minutes is outrageous!

24 kwietnia 2023
Opinia niezależna
Logo C S Heating&Plumbing

Odpowiedź od C S Heating&Plumbing

Mrs Stokell,

Thank you for your review. We are sorry to hear that you were not happy with the charge. We take all reviews seriously and hope to resolve the matter.

We have looked through the work carried out and are happy with our procedure. We responded within 2 hours of your initial call and our engineer was able to unblock your toilet which was fully tested afterwards. With regards to knowing the cause of the blockage, we would be unable to ascertain this without using a camera down the drainage pipework.

With regards to the invoice. We have always charged for up-to and including the first hour, this covers the travel cost and overheads of the business and we have not changed the way we have charged since you started using us 10 years ago.

Regards
Paul
Operations Manager
CS Heating & Plumbing

Oceniono na 5 z 5

Josh and Ben add to their knowledge of antique loos

Josh and Ben came out very quickly to sort out a flushing problem in our very old outside loo. After initial incredulity that such an antiquated fitting was still in use, a small amount of high level investigation discovered and remedied the problem in less than a minute! Well done and thank you!

14 kwietnia 2023
Opinia niezależna
Logo C S Heating&Plumbing

Odpowiedź od C S Heating&Plumbing

Dear Mrs Robertson,

Thankyou for your 5 star review, we will be sure to pass on your lovely comments to Josh and Ben, and we look forward to dealing with you again very soon.

Kind Regards

Emma
C.S Heating and Plumbing

Oceniono na 3 z 5

Prompt attendance to a leak

Prompt attendance to a leak. Very professional and knowledgable. I would highly recommend but for £150 ph. The plumber was with us for 15 min. The only drawback as to why 3 instead of 5 stars is that they did not have the part. To return requires further payment. I think the price per hour ought to cover the job until they reach the hour.

19 marca 2023
Opinia niezależna
Logo C S Heating&Plumbing

Odpowiedź od C S Heating&Plumbing

Dear Customer

We thank you for taking the time to write a review and appreciate your comments. We also thank you for upgrading your current cover plan to include your plumbing works which now includes the return repair works.

Regards
Paul
CS Heating

Oceniono na 5 z 5

In view of the misunderstanding by…

In view of the misunderstanding by administration over the invoice issued in error I can confirm Andy was punctual polite and knew his job. The service was 5 star for the boiler service and for the replacement part.

We are happy to use them again and accept this was a misunderstanding. The original price was fair.

15 lutego 2023
Opinia niezależna
Logo C S Heating&Plumbing

Odpowiedź od C S Heating&Plumbing

Hi Gabby,

Thank you for leaving a 5 star review, we appreciate your positive feedback and that you would recommend us to others.

Kind Regards
Emma

C.S Heating

Oceniono na 5 z 5

Michael Bellringer

Arrived when they said, spoke to me reference the problem and gave full in depth explanation and works carried out which included good advice

10 lutego 2023
Opinia niezależna
Logo C S Heating&Plumbing

Odpowiedź od C S Heating&Plumbing

Dear Mr Bellringer,

We thank you for your 5 Star review.
We will be sure to pass on your comments and feedback to Andrew.
We look forward to working with you again in the future.

Kind Regards
Lucy
C.S Heating

Oceniono na 5 z 5

5*+ excellent company

This company do everything well . From admin staff to engineers ALL are exceptional. Professional helpful and friendly . They liaised with me throughout the work over a couple of weeks at my elderly mums property on a very old system which wasn't a simple repair . Very trustworthy reasonable costs . A mention for Tom, Dave specially Andy Mead and anyone else , huge thank-you to you all. 5*+ highly recommend this excellent company.

10 lutego 2023
Opinia niezależna
Logo C S Heating&Plumbing

Odpowiedź od C S Heating&Plumbing

Dear Mrs Brown

Wow what a lovely review!
We can not thank you enough for your feedback and your custom.
We are glad you wouldn't think twice to recommend us and we look forward to working with you gain in the future.

Kind Regards
Lucy
C.S Heating

Oceniono na 5 z 5

Prompt, amazing service.

Recently my landlord was advised my immersion heater was end of life, scaled up beyond repair. After authorising a complete replacement CS arranged the installation. The job was booked for 8am, the engineer rang my doorbell at 8am. The old tank was taken out, cleanly, then the replacement was fitted to ensure it paired up with existing pipework. After the job was complete he cleaned down and went above and beyond to ensure it was if he hadn't been there. He did afantaatic job all round and I am glad my landlord has used CS for a while now. Thank you.

9 lutego 2023
Opinia niezależna
Logo C S Heating&Plumbing

Odpowiedź od C S Heating&Plumbing

Dear Mr Cassidy,

I would just like to thank you for your review and feedback.
Its lovely to hear from a tenant that they are happy with the service that they are receiving.
I'm glad the job went smoothly and the job is all completed.

Kind Regards
Lucy
C.S Heating

Oceniono na 2 z 5

Replacement outside tap

Despite paying £38 per month for boiler cover for 18 months I was invoiced for £105 for the simple task of replacing an outside tap.
This was during a period when our central heating issues were not satisfactorily addressed.
Eventually after receiving no reply to my email regarding the work that was required I found a very professional plumber who addressed the issues with a redesigned system and more powerful pump with great results.

16 października 2022
Opinia niezależna
Oceniono na 5 z 5

My boiler was broken

My boiler was broken, and we had no heating or hot water. I called C S Heating&plumbing, and they sent an engineer out within a couple of hours.
The problem was quickly located, and expertly sorted. All for a very reasonable and fair price.
I have used this company before, and as before, was really impressed with everything. I would not hesitate to recommend

20 stycznia 2023
Opinia niezależna
Logo C S Heating&Plumbing

Odpowiedź od C S Heating&Plumbing

Dear Mrs Banks

Thank you for your 5 Star review.
We are so pleased to hear how happy you were with the level of service that you received.
We are also glad to hear that you would recommend us to friends and family too.

Kind Regard s
Lucy
C.S Heating

Oceniono na 5 z 5

The most professional person I have…

The most professional person I have ever had ; polite tidy courteous helpful reliable and excellent workmanship

17 stycznia 2023
Opinia niezależna
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Odpowiedź od C S Heating&Plumbing

Dear Mr McClelland,

Thank you for you positive 5 Star review, we are so glad to hear how happy you were with the service that you received from Dean.
We shall be sure to pass on your feedback to him.

Kind Regards

Lucy
C.S Heating

Oceniono na 5 z 5

So professional

Brilliant from start to finish. Customer service were so helpful. The engineers were so polite, friendly, professional and there was not a trace that they had been in my house. They left it so clean. I would definitely recommend them.

16 stycznia 2023
Opinia niezależna
Logo C S Heating&Plumbing

Odpowiedź od C S Heating&Plumbing

Dear Mrs Martin,

Thank you for leaving a 5 star review, we are really pleased to hear that you were happy with the service that you received.
We look forward to working with you again in the future

Kind Regards
Lucy
C.S Heating

Oceniono na 5 z 5

Would definitely recommend.

C.S. Plumbing and Heating has always been able to help when I've had problems with my boiler. Honest, reliable and know what they're doing. Would definitely recommend.

13 stycznia 2023
Opinia niezależna
Logo C S Heating&Plumbing

Odpowiedź od C S Heating&Plumbing

Hi Rachel,

Thank you for leaving a 5 star review, we appreciate your positive feedback and that you would recommend us to others.

Kind Regards
Lucy

C.S Heating

Oceniono na 4 z 5

As always, great service and first time fix

We've been using CSHeating ever since the early days when Calvin set up the company and been using them faithfully ever since.
A sudden catastrophic boiler failure this week necessitated a call out at a time of year when the guys are under seasonal pressure.
Andy got to work when he arrived and sorted everything that was humanly possible - all (major) spare parts required were carried and therefore available at the time of first visit. He focussed 110% on the work and attention to detail. Very much appreciated.
We always have no hesitation in recommending CSHeating to other people.

21 grudnia 2022
Opinia niezależna
Oceniono na 4 z 5

Great job

Great job. The engineer sorted the problem out very well but we still have a hole in the wall that needs filling . Thanks

22 listopada 2022
Opinia niezależna

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