Critical Power Supplies Ltd Recenzje 

543
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

As a "non-technical" domestic customer living in a rural area with frequent power cuts, and no mobile signal at all, I needed advice on a reliable battery backup for our new FTTP installation. This e... Zobacz więcej

Oceniono na 5 z 5

my company required PDUs and ATS at very short notice. we had tried several suppliers who gave us 2-3 weeks lead times and came across Critical Power suppliers. spoke with Chris Health who immediately... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

I bought from Critical Power Supplies because I had a great and very helpful online chat and advice session with Jason which made me buy straight away. Pricing was competitive and his technical kn... Zobacz więcej

Oceniono na 5 z 5

Every UPS is 'out of sight, out of mind' most of the time. An 'end of life' battery warning, after more years reliable service than could be counted, left a simple technical question to resolve via t... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep RTV
  2. Zakładanie instalacji elektrycznych
  3. Naprawa i pielęgnacja maszyn

Napisane przez firmę

Critical Power Supplies is a leading independent UK multi-brand supplier of critical power and energy solutions including uninterruptible power supplies and standby power generators to 6MVA. As a multi-brand supplier we are well placed to provide you with the right power solution for your application and we work with a range of clients including M&E consultants, quantity surveyors, electrical contractors, distributors, resellers, corporates and end-users. We supply, install and maintain leading brands from APC, Vertiv, Riello, Eaton, Yuasa to name a few Whether you want an off-the-shelf, bespoke or turn-key solution, come and talk to Critical Power Supplies and benefit from over fifty years within the power protection and energy management fields. No other supplier can boast the depth of manufacturer knowledge available when it comes to standby power systems, generators, ups batteries, static transfer switches and uninterruptible power supplies.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

543 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(543)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Battery Backup for Full Fibre to Premises in rural area with no mobile signal.

As a "non-technical" domestic customer living in a rural area with frequent power cuts, and no mobile signal at all, I needed advice on a reliable battery backup for our new FTTP installation. This equipment replaces our old "copper wire" connection which will be removed in 2027. We are "of an age", and need to be able to call emergency services in the event of a power cut. I'm grateful for the polite, personal service from Naz Desilva, who was very helpful. JS

21 maja 2026
Opinia niezależna
Oceniono na 5 z 5

Just had our new CyberPower 40kVA UPS…

Just had our new CyberPower 40kVA UPS installed here at NorwichDC by the team at Critical Power, and genuinely impressed with how smooth and professional the whole job was. They clearly know this equipment very well and handled the installation with proper care and attention to detail.

Everyone we dealt with was really kind, very patient and happy to explain things along the way. They took the time to walk us through the system and answer questions without rushing, which we really appreciated.

This upgrade is a big step forward for our power resilience at NorwichDC, and having it handled by a specialist team made all the difference. Huge thanks to Critical Power for the great work.

10 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Great customer experience

Great customer experience. The product I wanted was discontinued, but Chris got in contact straight away and was very helpful in finding a suitable alternative.

16 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent Sales Service.

I had a great experience from Jason. I bought an UPS and it didn't come with the UK leads, so contacted Critical power supplies and they sorted the issue within few hours. Also they sent me the leads and the adaptor the next day. So quick and efficient sales, understanding the end user needs.

5 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

Great service!

Ordered a UPS for my home office at 16:00 one afternoon - a chirpy delivery driver thrust it into my hands before lunch the next day!

Great price, massive range of products, obviously got their eye on bigger and more important customers than me, but it's nice to see the little guy still gets quality service too!

30 maja 2024
Oceniono na 5 z 5

A+ Experience

Great selection, fast delivery and lots of payment options. Also great communication at every stage if you order an item that is back ordered. It's the first place i check for all things power or cooling.

15 maja 2024
Logo Critical Power Supplies Ltd

Odpowiedź od Critical Power Supplies Ltd

Thank you so much for your glowing review! Its good to hear that you had such a positive experience with us. Providing a wide selection, fast delivery, and various payment options are top priorities for us, so it's fantastic to know that we're meeting your expectations. We understand the importance of communication, especially when it comes to back-ordered items, and we're glad to hear that you found our updates helpful. Its also good to hear that we will be your first choice for power and cooling needs, and we look forward to serving you again in the future!

Customer Services Team

Oceniono na 5 z 5

Fast delivery

Fast delivery. Prompt service.

30 kwietnia 2024
Logo Critical Power Supplies Ltd

Odpowiedź od Critical Power Supplies Ltd

Thank you for taking the time to leave a 5 start review! Its good to hear you're happy with our speedy delivery and prompt service. It's always our aim to get things to you as quickly as possible, so it's great to know we hit the mark. We appreciate your support and look forward to serving you again in the future!

Customer Service Team

Oceniono na 5 z 5

GOOD DESIGN AND CONTSRTUCTION

GOOD DESIGN AND CONSTRUCTION

18 kwietnia 2024
Logo Critical Power Supplies Ltd

Odpowiedź od Critical Power Supplies Ltd

Thank you so much for the fantastic review! We're delighted that you appreciate the design and construction of our products. We take pride in selecting products that not only look great but also stand the test of time. Your feedback means a lot to us. If you ever need anything else, just give us a shout!

Customer Services Team

Oceniono na 5 z 5

Great thanks

Great thanks. Good delivery time and product as described...plus compatible with my ups

13 kwietnia 2024
Logo Critical Power Supplies Ltd

Odpowiedź od Critical Power Supplies Ltd

Thank you very much for the fantastic review! We're glad to hear that you're pleased with both the delivery time and the product itself, especially since it's compatible with your UPS. If there's anything else you need, don't hesitate to reach out. We're always here to assist you!

Oceniono na 5 z 5

Delivered next day at 8:30 in morning

Delivered next day at 8:30 in morning
Absolutely fantastic

23 kwietnia 2024
Logo Critical Power Supplies Ltd

Odpowiedź od Critical Power Supplies Ltd

Thanks a lot for the glowing review! We're delighted to have been able to get your order the next morning. It's fantastic to hear that you're happy with the service. If there's anything else you need, just let us know!

Customer Services Team

Oceniono na 5 z 5

Stress free and successful transaction

Very Helpful sales team (Chris I spoke with) in choosimg the model.
Delivery as promised.
Orders team helped with some missing software successfully.

Overall very stress free and good transaction.
I know it will be a while - but when this UPS fails - I know where to visit.

cheers

8 kwietnia 2024
Oceniono na 5 z 5

Above and Beyond

Excellent Customer Service. I received an APC unit Faulty out of the box from CPS, intially after being told to contact APC, Jason at Critical Power Supplies got in touch to let me know a new unit (higher soec'd than we had actually purchased due to stock) was on the way and arrived with me within 24 hours. Jason went above and beyond to ensure we weren't left without a unit.

26 marca 2024
Opinia niezależna
Logo Critical Power Supplies Ltd

Odpowiedź od Critical Power Supplies Ltd

Hi Angus,

We are terribly sorry to learn that your APC UPS C1500 arrived faulty. Our customer services team spoke to you about this issue, and we are aware of the inconvenience it must have caused you. Please accept our sincere apologies.

At CPS, we highly value our customers and always strive to provide them with the best products and service. Therefore, it is extremely disheartening for us to hear that in this case, your expectations were not met.

Unfortunately, due to current stock shortages, we are unable to send another APC UPS C1500 to you. However, we have arranged for a brand new SMT1500RMI2UC unit to be sent to you, arriving pre-10 am tomorrow. Additionally, we have organised a collection with DPD to remove your faulty product at our expense.

Once again, we deeply apologise for the inconvenience this has caused you. If you require any further assistance with your new unit or need any help, please do not hesitate to contact us.

Thank you for bringing this matter to our attention, and we hope you can accept our apology for the trouble caused.

Warm Regards,
Customer Service Team

Oceniono na 5 z 5

small UPS purchase - I can recommend critical power supplies

I bought a small UPS to mitigate some of the brownouts we get here in the countryside. Service was no fuss, quick delivery, great price, goods as expected.
Keep it up!

28 lutego 2024
Logo Critical Power Supplies Ltd

Odpowiedź od Critical Power Supplies Ltd

Thank you for taking the time to share your feedback with us and for the positive review! We're delighted to hear that you are happy with the service you have received.

If you ever need further assistance or have any questions, please don't hesitate to get in touch. We appreciate your support and look forward to serving you again in the future.

Customer Service Team
Tel: 0800 978 8988

Oceniono na 5 z 5

my company required PDUs and ATS at…

my company required PDUs and ATS at very short notice. we had tried several suppliers who gave us 2-3 weeks lead times and came across Critical Power suppliers. spoke with Chris Health who immediately corresponded very well over email and updated via numerous calls. thee end result was we had all our items delivered within 2 working days from the time of order. excellent service

21 lutego 2024
Opinia niezależna
Logo Critical Power Supplies Ltd

Odpowiedź od Critical Power Supplies Ltd

Thank you for taking the time to share your feedback with us and for the positive review! We're delighted to hear that Chris provided you with the service and the products you needed.

If you ever need further assistance or have any questions, please don't hesitate to get in touch. We appreciate your support and look forward to serving you again in the future.

Customer Service Team
Tel: 0800 978 8988

Oceniono na 1 z 5

Next day delivery failure

Ordered from you for the first time and paid extra compared to other suppliers as I required next day delivery which you promoted. I also paid extra for next day delivery but the item was not delivered. Apparently the courier attempted delivery but was not able to deliver. However, we are an organisation that was open and available to take deliveries at this time and therefore there was no reason why it could not be delivered. You may want to raise this with your delivery company as you are likely to lose business as you did in this case - I asked for a refund.

16 lutego 2024
Logo Critical Power Supplies Ltd

Odpowiedź od Critical Power Supplies Ltd

Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience you experienced with your recent delivery.

We deeply value our customers and always strive to provide the highest level of service possible. It is disheartening to hear that despite our efforts, your delivery did not meet your expectations due to issues with the courier.

Rest assured, we take matters like these seriously and will be addressing this with our delivery company to ensure such incidents are minimised in the future. Your feedback is invaluable in helping us improve our services.

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