Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I used the customized feature on the website to order a pendant of a specific cord length. The item arrived 6” longer. After emailing multiple times regarding the issue, they agreed it was an error an... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I purchased 4 metal bulb covers, sockets and 12 feet of 3 wire rayon cable for pendant shades. Web site was very straight forward and helpful. FAQs were very helpful. Selection was easy. Price was e... Zobacz więcej

Oceniono na 5 z 5

The U.S. branch of Creative Cables exceeded my expectations in every way. I first found their Italian branch's website and I can say that i was pretty frustrated by their complete attitude (or lack th... Zobacz więcej

Oceniono na 5 z 5

Creative Cables has excellent products for your lighting needs. When I found the item I was looking for, I thought I was dealing with a vendor from the US, it turns out they are in Italy. I was nervo... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z oświetleniem

O Creative Cables US

Napisane przez firmę

Creative Cables US offers unique, customizable lighting components to help you bring your creative ideas to life. Whether you're a DIY enthusiast, interior designer, or contractor, we provide everything you need—fabric-covered cords, sockets, ceiling canopies, pendant kits, and more—to build lighting that fits your vision.

Our products are built for flexibility, style, and ease of assembly. Perfect for homes, offices, retail spaces, or commercial projects of any size.

Shop at www.creative-cables.us and get:

  • Fully customizable lighting parts
  • High-quality, safety-tested materials
  • Fast, nationwide shipping
  • Expert customer support

Start building lighting that's as original as you are.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

474 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I had to place order twice and pay for…

I had to place order twice and pay for each one because the first order I placed for 20 feet came in two pieces of 14 feet and 6 feet. Although your website specifies that the ropes can be in one piece for up to 60 or 64 feet. So I had to place another order and pay for it again.

20 września 2023
Logo Creative Cables US

Odpowiedź od Creative Cables US

Hi Vic,

We’re sorry to hear about the issue with your past order. The rope should indeed arrive in one continuous piece within the specified length, and we understand how frustrating it must have been to receive it in two separate sections.
If this ever happens again, please reach out to us before placing another order—we’re always happy to help find a solution, as, since then, we’ve centralized all operations at our headquarters in Italy to improve order accuracy and fulfillment.

We appreciate your feedback and will continue working to enhance our services.

Best regards,
Creative-Cables Customer Service

Oceniono na 1 z 5

My order has been 'processing' for 24…

My order has been 'processing' for 24 days and still has not even shipped. However, my payment didn't seem to have an issue going through! Ridiculous. I will not be using this website in the future if this is the normal pace of business.

4 września 2023
Logo Creative Cables US

Odpowiedź od Creative Cables US

Hi Lauren,

We are sorry to hear about the issues you faced when you ordered from Creative-Cables. This is not the experience we want for our customers, and we completely understand your frustration. Since then, we’ve undergone a management change and centralized all operations back to our headquarters in Italy to streamline processing times and communication. If you ever need assistance, please reach out at customerservice.us@creative-cables.com.

Best regards,
Creative-Cables Customer Service

Oceniono na 3 z 5

Poor/ no communication

I purchased some items from creative cables. I needed some support as I dont believe I received all of the parts. I have submitted a request three times and also tried calling a #. Never got a response.

*update* Their response to my review seems accurate as I was emailing about strain reliefs. I just went back and checked my trash and Spam box but there is nothing.

Can you please try reaching out to my email address again.

23 sierpnia 2023
Logo Creative Cables US

Odpowiedź od Creative Cables US

Hi Jake,
I see that we replied back to someone with the same first name as you regarding questions about our strain reliefs on both August 28 and September 8.

Were there additional questions you had about your purchase?

Jami

Oceniono na 1 z 5

Zero customer service

unfortunately CC shipped the wrong product and wont return emails for an exchange.

8 lipca 2023
Logo Creative Cables US

Odpowiedź od Creative Cables US

Hello JB,

We’re very sorry to hear you received the wrong product and had trouble reaching the company for an exchange. That’s not the level of service we aim to provide, and we truly regret the inconvenience. We have since brought back our customer service and fulfillment process to our headquarters in Italty to improve response times and order accuracy.

If you ever need any assistance in the future, please contact us at customerservice.us@creative-cables.com, and we'll make sure to help you.

Best regards,
Creative-Cables Customer Service

Oceniono na 1 z 5

Poor to nonexistent communication

Poor to nonexistent communication. Never sent items I paid for. Waiting for PayPal refund.

29 kwietnia 2023
Logo Creative Cables US

Odpowiedź od Creative Cables US

Hello Lauren,

We’re very sorry to hear that your order was not received and that the company's communication fell short. That’s absolutely not the experience we want for our customers.
Since then, we’ve centralized all customer service and order processing back to our headquarters in Italy to ensure better communication and reliability.

If you ever need assistance in the future, please reach out to us at customerservice.us@creative-cables.com, and we’ll make sure to help you.

Best regards,
Creative-Cables Customer Service

Oceniono na 1 z 5

My product arrived damaged

My product arrived damaged. Tried to go on website but it was being serviced. I called and left a message and never got a callback. So I still have the broken product. I have since ordered the same thing from another site. Would not recommend this site.

30 kwietnia 2023
Logo Creative Cables US

Odpowiedź od Creative Cables US

Hi Susan,

We regret to hear that your order arrived damaged and that you were unable to reach the company for assistance. We understand how frustrating this must have been. Since then, we’ve made significant changes, including centralizing all our activities back to our headquarters in Italy to ensure better service.

If you ever need any assistance in the future, please reach out to us at customerservice.us@creative-cables.com.

Kind regards,
Creative-Cables Customer Service

Oceniono na 5 z 5

Love

Love, love, love the bulb I purchased and are looking to design more lighting with your products. So glad I found you!

24 kwietnia 2023
Oceniono na 5 z 5

Ordering was easy

Ordering was easy, product arrived quickly and product worked as advertised.
Will buy from you again

17 kwietnia 2023
Oceniono na 1 z 5
Logo Creative Cables US

Odpowiedź od Creative Cables US

Dear Heather,

We’re really sorry to hear that your order has never been delivered. This is definitely not the experience we want for our customers.
Since then, we’ve centralized all operations back to our headquarters in Italy to improve reliability and communication.

If you ever need any assistance in the future, please contact us at customerservice.us@creative-cables.com.

Best regards,
Creative-Cables Customer Service

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej