My cat sadly passed away and was individually cremated by CPC via the vets he was seen at. On the couple of occasions that I needed to contact them, the advisors I spoke to were very kind and my cat w... Zobacz więcej
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My cat sadly passed away and was individually cremated by CPC via the vets he was seen at. On the couple of occasions that I needed to contact them, the advisors I spoke to were very kind and my cat w... Zobacz więcej
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Amazing service, customer service whenever I have rang them and the service they offer by doing a tribute page is truly fantastic. I very sadly had to have my gorgeous border collie Jake put to sle... Zobacz więcej
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Fantastic customer service, from the lady that answered my phone call and talked me through everything, very understanding and compassionate, had my tinkerbell back to me within 3 days of receiving he... Zobacz więcej
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Had to put my little girl down two weeks ago. Cremation was arranged through my vet. Picked up her ashes today. Box has her name on it along with her fur in a couple of lovely tubes with her name... Zobacz więcej
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CPC offers a wide range of pet cremation services as well as numerous memorial plaques, keepsakes, caskets and urns. At CPC, we understand the emotional weight of loss and offer a dignified farewell for your beloved pet. With utmost respect and compassion, we ensure their journey is more than just a service—it’s a heartfelt tribute. Explore our website and discover our respectful, affordable approach, designed to support you during this challenging time, and you can be assured that your cherished companion will be treated with the care and reverence they rightly deserve.
A505 Main Road, Thriplow Heath, SG8 7RR, Royston, Zjednoczone Królestwo
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I didn’t get informed about the service they offer through my vets . I was able to contact them and spoke to an amazing person called Rueben who organised everything for my beloved pet . Communication was excellent

Odpowiedź od CPC
Dreadful. Couldn’t contact them for the first ten days due to ‘technical issues’ then when we finally did they told us they hadn’t collected our pet yet - 2 weeks post being put to sleep, then get told will be another ten days after this before we will get him back, so with they delay looking at a month.
Other pet cremation companies get them back to you within a few days.
When your phone lines went down for such a long time you should have bought and used a cheap phone to contact people on, or found another alternative. Appears your company has gotten to much demand for what your staff can cope with meaning the service you provide is awful.
Please save yourself the hassle and use another company.

Odpowiedź od CPC
I emailed and received no reply when it's being claimed all emails have been responded to.
I tried called when they phone lines were back and pressing any option lefd to nothing. I try again, nowhere. I then try several times today and enter a que, get to the ringing part and then thrown back in the queue or like my last attempt thrown back to the queue (which gives you no indication of wait time or position) only for it to ring again and them to reject the call rather than picking it up or sending it back to the queue.
I already read a number of very concerning and disgusting things here I wouldn't have otherwise seen it they fixed the issue in a reasonable timeframe or replied to emails. Google is quite happy to remove negative reviews for companies as we know, however it's much harder to remove a trust pilot negative review without proof and they're still up.
Avoid at all costs. Spending hours trying and waiting and not even getting so much as a call back, voice message or one line email was too much for them.
At this point in picturing my precious family member treated in the same way I read in more than one review. Disgusting.
Oh and I called again as I wrote to this and got to it ringing, which clearly isn't on an automated timer as it didn't ring after the same length of time as other calls and endless ringing, thrown back to the que.
I guess I have to go to their governing body.
You added to the pain needlessly.

Odpowiedź od CPC
Had my cat put to sleep, have emailed 10 times to different email addresses given to me by the vets and these people, still no reply, phone lines are down in all cremation sites, hard to believe, desperate for my cats ashes back, I have also rang them, 5 times. Another email address was given via the message left on their phone.. very strange indeed

Odpowiedź od CPC
Have not had my pets ashes returned to me, company not answering phone or emails, quick to take your money but now saying they have been hacked, they cannot make calls (its 2025) mobiles? on the whole a total disrespect to poor people having suffered the loss of a family pet

Odpowiedź od CPC
Disgusting service from start, not been able to get in contact and no replies via email, also accidentally rang another pet cremation service in Sheffield and they stated that cpc have been having technical difficulties for three years! What’s a shoddy company causing more stress and upset and this already distressing time, where is my pets ashes I want them back today not in another 3 weeks !!!!!

Odpowiedź od CPC
Vivian was absolutely amazing from start to finish
You could tell she was passionate about her job and really understood completely the pain for which pet owners go through when losing there companion
It's people like her that make it more bareable on the day
The final farewell for my Amber was amazing
I can't thank you enough xxx
Strongly recommended
Absolutely perfect for my girls send off

Odpowiedź od CPC
I stipulated twice that I did not want my dogs ashes posted and that when he is ready I will collect him. I thought it very cold and undignified to have ashes sent in the post. I couldn’t believe it when I opened the door to a van driver holding my dogs ashes upside down. I would not recommend this company due to this big error/mistake. They apologised for their mistake but as I said it cannot be reversed.

Odpowiedź od CPC
Amanda at Cambridge CPC is the goddess of comfort in her loving tone. She shown such understanding blocking the job description out where her passion/bond was the frontline! Although a misundertanding occured in the communication yet she made me feel I had attending my cat’s cremation as well as the happy satisfying smile when I stated my cat left my arms so this was my comfort. Heartfully thank you Amanda! God bless your soul!

Odpowiedź od CPC
To start I wouldn’t even give this so-called company one star xx after paying for a personal cremation and ashes returned in the casket this uncaring useless company first lost my boy cat then rang to say they’d found him and would return him in a few days. This felt suspicious to me I didn’t believe them . Then when we finally found out where he was he’d be scattered with other ashes😡 They are now blaming vets and the vets have blamed them saying this has happened before!!!
We have nothing only paw prints of our beloved cat of 15years who was so loved by all of our family
I have now got to tell my grandkids he isn’t coming home 🥲
Just coming out of hospital to this unbelievable news is heartbreaking
We have lost him twice how can anyone do this?
The condolences we got was and offer of a refund 😡
We don’t want anyone else to go through what we have!!!! Avoid this company this has to stop 🛑 May I add I’ve just read so many bad experiences on the reviews
My heart goes out to all I know exactly how you feel ❤️

Odpowiedź od CPC
Absolutely disgusted with CPC Doesn't Care.
I had my boy cremated through them and because he passed late on a Thursday night he was collected on a Friday morning.
Due to the unexpected turn of events that Thursday where we went from a happy normal day to the worst you can imagine, I was in total shock. I spent the weekend trying to get hold of someone to get the extra keep sakes I needed. When I finally got hold of someone on the Monday, I was told he was cremated on the Saturday, really odd you would cremate on a weekend when unreachable.
When I got his ashes back & I was going through the stuff in the box. I discovered the card with the cremation details. He'd actually been cremated on the Friday, meaning I was lied to on the phone & I stood no chance of getting any of those keepsakes even if I got through on the Friday.
I paid for an individual cremation, but I question that considering the speed they were willing to just get it over with.
I would heavily suggest not using these people, and use an independent place that will take the time to help you get these things before it's too late.
And to CPC Cares, maybe contact the owners ahead of a cremation to ensure we have everything we need from our pets before you cremate them. It's not that hard, you have an army of call centre staff. Use your brains a little

Odpowiedź od CPC
Things don’t start off to well at the beginning but this was rectified very quickly, very quick service and we didn’t have to wait long to receive the ashes the casket was nice with the name plague had a nice touch to it . All received in very good condition at a reasonable price, thank you cpc for everything

Odpowiedź od CPC
I would like to give the greatest of thanks to Debbie at CPC Tewkesbury. She made accommodations for me to see my beloved Indie early. Debbie gave me all the time I needed with Indie and gave me items of Indie that I'll treasure forever. The whole experience was great closure to the sudden passing of Indie and my girl is finally home.

Odpowiedź od CPC
Ruben & Vivienne and the team went out of their way to support me with the cremation of my dog Scout, and today my cat Lily with a leveI of care & consideration that made the whole process bearable. They understand the chaos of the grieving process and treated myself and my beloved pets with dignity & respect at all times. Watching the smoke from the beautiful gardens really helped me to process my grief and the little swallows that circle above during cremations reassured me that their spirits had ascended. So highly recommended that I travelled all the way from Cornwall to them for Lily’s cremation today. And I attended, so I’m able to bring her ashes home with me in a few hours. Thank you so much for the excellent service you provide. Truly outstanding. Don’t go anywhere else.

Odpowiedź od CPC
Today 22nd February 2025 l lost my sweet fur baby chihuahua “ crystal” she was a fighter, having many health issues, a very sad day, however the PDSA@ Pistea , were amazing, she was treated (as was myself) with kindness and care, l was given a leaflet from a pet crematorium called CPC in Cambridge, the lady l spoke to “ Vivien “ was so understanding and and she gave me some good advice how to deal with my other two chihuahuas, who are missing their sister so much, l would definitely recommend them for anyone considering who to contact when their pets have passed away . Thank you ❤️

Odpowiedź od CPC
We lost our beloved Taz on 20th January. We paid this company on 22nd and he was collected on the 24th.
We have had zero contact from this company since I paid them on the 22nd and still do not have Taz back.
I have tried calling them several times a day on been on hold for over 40mins with no response.
I need to know what as happened to my cat and my money.

Odpowiedź od CPC
Such a difficult time made a little easier due to the warmth and compassion shown by cpc . From losing my loyal wonderful German shepherd boy arnie to him coming home was made that bit easier knowing that the empathy shown from cpc meant that Arnie would be looked after. I contacted cpc following Arnies passing and spoke to a lovely lady called Lesley who was warm and empathetic to our needs and ensured that everything was done in a warm empathetic manor. He was collected and returned to us in a timely manor and every detail was given the same compassion start to finish. Arnie came home a few days later carefully delivered by the courier who also showed compassion due to the labelling of the contents of the package . I am so grateful to cpc for looking after my beautiful loyal boy in a way that we all expect to be treated. Arnie is home now where he belongs thank you so much Lesley and all at cpc you made this very difficult time a little more bearable.

Odpowiedź od CPC
The CPC staff was kind, understanding, & very easy to work with. Most important to me, they were incredibly respectful with my best friend. Overall, it was a professional & great experience given the circumstances.

Odpowiedź od CPC
It was a little difficult to get through at first, which as we were already feeling upset did make things a little more stressful. We were told this was due to new phone lines causing problems and we were then given a direct dial number which solved that problem. Once we got through the staff were very considerate and helpful and things were arranged very quickly and sensitively to suit our needs.

Odpowiedź od CPC
We lost our beloved pug Kolo on 21st Jan it was such a shock. We have collected his ashes today from the vets. We have him home again with us now, still cannot believe we shall not see him again😢 I would like to say a big Thankyou

Odpowiedź od CPC
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