Cox & Cox Recenzje 

Myrie was prompt and polite, a perfect combination.

Our goods were damaged, but when I complained I was treated with care and fairly!

I ordered some oak barstools from Cox and Cox and they are absolutely stunning - solidly made, so comfortable to sit on and I have already had so many compliments about them!

There was a small issue with one of the stools and Kyle in customer services was absolutely brilliant in getting it resolved. Communication from him and the logistics team was highly professional and I would not hesitate to order from them again.. in fact after ordering two, I went on to order two more and am considering a fifth as there is a gap around the breakfast bar area that would take another!

Thank you again Kyle and colleagues, your help was very much appreciated.

Received a quality well packaged item that I was able to track once it was received by courier.
Maybe I got lucky as the reviews here are very hit and miss but a big thumbs up from me.
Only negative was item arrived a day later than the standard delivery advertised but don’t feel that is worth losing a Star over.

Sideboard delivered with peeling paint and wood. House damaged during a very hostile delivery experience. A missing order still not refunded. I have called cox and cox every few weeks and sent nearly 20 emails over two months to try and get this resolved. Customer service say refund has been issued and promise call backs but no refund, no call back. Spent thousands of pounds for a product of terrible quality, damaged property they will not repair and an order that still hasn’t arrived. A distressing experience on every front.

Great service from Fahad at Cox & Cox. Over ordered an item in error; 2 heavy granite parasol stands instead of 1. Fahad ensured wasn’t second stand wasn’t delivered so we didn’t have to sort a return and refund already on its way back. Again, great service! Thank you.

Another customer here wondering what is going on at Cox and Cox? I ordered a bistro set on 22nd May. Arranged delivery on 29th May with their logistics team. I waited in, the day came and went and no delivery. I emailed logistics to be advised that the item was no longer in stock (it was in stock when ordered) and that customer services should have advised me. I’d heard nothing from customer services. So I rang them. A representative (sadly didn’t get a name) advised that the item had failed quality control and couldn’t be sent out. I explained that I’d waited in all day for the delivery. They apologised and said they would send £50 voucher by email that day as apology and compensation for lack of communication. No voucher arrived and I’ve heard nothing about my item, whether a new batch has passed quality checks or indeed if I’m ever going to get anything. So I emailed them a few days ago. No reply despite 2 whole working days passing. It seems a shambles and is concerning as sometimes companies that are struggling start behaving like this with non deliveries and radio silence. Interesting that the previous reviewer has also had a similar experience.

Order reference 002542252

Unfortunately I left a 1⭐️ review 2 days ago … for an unresolved issue from May no product or refund. Kelly responded quickly to the review.. for the past 2 days I have been trying to get in contact with Kelly… left a voicemail, went to live chat asking to speak with her… left another message.. rang 3 times today and waited 10mins each time to be told no one can take your call…… unfortunately we have spent 1000’s here but won’t be anymore ..

What is going on at Cox And Cox?

Customer order number 002529337

Delivery was organised and delivered on time and with very polite and helpful delivery drivers.

Sadly one pot was damaged. Fahad dealt with my query promptly and professionally and i was extremely pleased with the outcome.

Well done Cox & Cox for 5 star service

TERRIBLE EXPERIENCE. Do not use!!!

Ordered 2x light fittings which were due for deliver in "Early May". It's now 5 June and still nothing.

Not only have they not been delivered, there has been no email updates, no apologies for a delay, and no replies to my emails to customer service.

Live Chat, which is meant to be available, is totally offline.

I spent 15 minutes on hold to their phone line to then get an automated message saying that no-one is available.

There's something going on with this company and they are now scamming people out of money without shipping orders. DO NOT USE.

I love the lamp. Packaging was excellent. Slight problem with delivery which was entirely my fault. Myrie kept in touch until it was resolved, so customer service also excellent

Utterly awful, so far have taken money in April and now June and still no product. 11 emails to their customer service with my ref and still no phone call no email. Think they must be going out of business and trying to get as much cash in a possible.

Customer service non existent
Order not completed in 2 months
Don’t know about delivery as I can’t believe that they deliver anything
Customer communication is zero

Item had been mishandled by courier so slightly damaged. Mason in customer service was really helpful at resolving the issue for me. Loved my purchase so very pleased.

Absolutely outstanding customer service. There were a few issues with some of the items I ordered, but Kelly from Customer Services could not have been more helpful. She was incredibly proactive, responded promptly to my query, and resolved everything quickly and efficiently.

Kelly went above and beyond to ensure all my concerns were addressed, making the whole experience completely stress-free. Thanks to the exceptional customer service and the beautiful quality of the products, I will definitely continue shopping with Cox & Cox. I have been thoroughly impressed and would highly recommend them.

Quick responses, Mason was very friendly and knowledgeable, and was happy to help resolve my issue.

A delightful team at the end of the phone but a young man called Hamza was exceptional. Polite courteous helpful and so knowledgeable

Ordered an outdoor sofa from Cox & Cox and one section arrived with a structural crack. I reported the damage within 30 days of delivery and provided photographs, but was repeatedly told their 48-hour reporting policy prevented them from helping. After several emails and an internal review, they refused to replace or refund the damaged item and failed to explain how this aligns with consumer rights legislation. Customer service was polite throughout, but unfortunately politeness doesn’t resolve a faulty product. Very disappointing experience from a premium-priced retailer. order number 002479202

Great service. Customer service very helpful and responsive.

Cox & Cox have redeemed themselves since my review yesterday. I have received a full apology and action has been taken to get my order to me that is now with DPD. I really look forward to receiving my item. Thank you Kelly for sorting this out for me.
Update: Item arrived 5th June 👍

This is the 3rd review I’ve written as it seems the only way to get a response. I’ve talked to Kelly, Ashley and Mo. All given false hope that the situation would be resolved. Turns out to be all lies.
I’ve had a Dalarna lounge set that is not fit for purpose since 22 April that’s 6 weeks ago. Delivered minus 2 cushions.
The website shows that it is in stock and available for immediate delivery.
Why can’t I get a truthful response? Even better, why can’t I get the 2 missing cushions to complete my order?
Please can someone be in touch?