Covent Garden FX Recenzje 

721
Wynik TrustScore: 5 na 5

4,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Great service from Covent Garden FX. Ordered holiday money which offered best rates and received it with 2days . Would not hesitate to use them again .

Oceniono na 5 z 5

WOW the service I received was impressive. I used Covent Garden FX for the first time, for currency buy back. From placing an online order on Sunday evening and posting it on Monday, the cash was in... Zobacz więcej

Oceniono na 5 z 5

Have been using Covent Garden FX for many years wouldn't go anywhere else. Website is easy to use and the best rates around. Any questions Sam Or Mark are available via there phone centre and nothing... Zobacz więcej

Oceniono na 5 z 5

I have been using Covent Garden FX for a number of years and can say the service is absolutely outstanding! I always deal with Mark. Although we’ve never met we always end up having a laugh about life... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

721 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

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4,9

Wszystkie recenzje

(721)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 35

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Pleased customer!

I've used Covent Garden FX a few times and every time I have received a great service. Marco and Daisy are amazing. I would highly recommend this place for currency exchange, you probably won't find a better rate in London.

8 listopada 2021
Opinia niezależna
Oceniono na 5 z 5

abs fantastic …

these guys abs fantastic even down to the lady on the phone who helped us with my bank transfer she was lovly .great rates money came dead on time abs fantastic will use again

16 października 2021
Opinia niezależna
Oceniono na 5 z 5

First class service

An excellent service. Will certainly use them again. Very helpful people who made light of some difficulty we were having in completing our order. Money arrived just as we were informed it would.

5 października 2021
Opinia niezależna
Oceniono na 5 z 5

Used them to buy Euros

Used them to buy Euros, good service, got back to me straight away and delivered on time.
Excellent rates, would definitely use them again and reccommend.

30 września 2021
Opinia niezależna
Oceniono na 5 z 5

Quick easy to use service I sold my…

Quick easy to use service I sold my dollars and sent currency through the post payment into my bank account. Payment received same day as currency returned. Have used many times always helpful.

29 września 2021
Opinia niezależna
Oceniono na 1 z 5

Rudest Man I Have Dealt With On The Phone

Last month I had cause to sell a quantity of Euros. Having successfully used the postal service offered by CG FX on a previous occasion, I had no hesitation using them again this year. Boy how disappointed I was with them this time round.
Having placed my contract on their website to sell at a Sterling return that I was happy with, I immediately received an email back from CG FX confirming the Sterling sale price at £1691. I posted the Euros to CG FX - all good. After a 2 or 3 day delay I was called by a guy at the exchange to say that some banking system issues at their end had led to a delay in processing my sale - but not to worry they had my Euros safe and sound. Two days later the Sterling payment arrived in my bank account. Problem was what arrived was £1667 - £25 light against our contract.
I emailed back to their customer service address asking them why the contract price had not been met and they replied telling me it would be looked into. Fine. Then I receive a call on my mobile from the same guy who had called earlier. I don't know if this guy is the same rude owner that other reviews have referred to, but the conversation that then took place was quite frankly beyond belief. At one point I genuinely wondered whether I was being subject to a hoax call. By the end of it, however, it was clear that the guy was being absolutely serious. I can categorically say that in all my 62 years, I have never been spoken to as a customer by a service provider so rudely, abusively and inappropriately. He accused me of being a liar and a scammer and of having so much money that I surely did not need the £25. He refused to accept that they had made a mistake and refused to accept that they had any obligation to meet the contract price sent to me in an email from their own website. Even when I tried politely to accept that they had made an honest mistake and to offer to accept the £25 loss against my expectation, he carried on his rude and aggressive rant like I was some scamming criminal trying to put him out of business. What a very nasty rude man and what a horrible experience this was. I shall certainly never deal with this company again.

27 września 2021
Opinia niezależna
Logo Covent Garden FX

Odpowiedź od Covent Garden FX

Hello Robert.

I was really saddened and shocked to read this and am sincerely sorry this has happened to you. We take our service levels and feedback very seriously. As you can see from the vast majority of reviews this is not our usual standard of service.

I believe you have spoken to Rebecca our director who will be investigating this with the staff. I am pleased that you have agreed with her the amount paid to you was correct but understandably the tone in which this was explained to you fell well below an acceptable level and this is being addressed.

We are a small genuine family business and to have this feedback during a time when we’ve seen business levels drop dramatically is truly upsetting to the whole office.

Thank you,

Sam

Oceniono na 5 z 5

Always excellent

I have used Coventgardenfx over several years now. They have always offered very good rates (possibly the best), very efficient speedy delivery and a friendly helpful voice if you phone them, Marco was brilliant with my last order.

18 września 2021
Opinia niezależna
Oceniono na 5 z 5

Seamless service

Needed some euros to complete a transaction in Spain. Very efficient, seamless service and an excellent £ to € exchange rate. No hesitation in recommending.

30 lipca 2021
Opinia niezależna
Oceniono na 5 z 5

Best FX rate out there!

Best FX rate out there!
I wish I knew about them long ago! I received the money via the Royal Mail Special Delivery the very next day. This will be my go to FX service from now on.

26 czerwca 2021
Opinia niezależna
Oceniono na 5 z 5

I am not a review guy but this time I…

I am not a review guy but this time I have to leave a review and I am very pleased it is a positive one! All the previous times that I had some left over euros from holidays, I was using local face to face shops to sell the currency (euros) for pounds. I was always "loosing" some money because the exchange rate was not that good, but because it was small amount of euros I was ok with that. This time though because of Covid and not traveling to my country to see family and friends I had 3000e just sitting in my house. On every option for a face to face deal I was loosing from £200 up to £280 and I was not happy.
I had heard for this shop but I was always afraid to post money, especially 3000e. I took a risk to be honest, the problem now days is that there are so many scam sites with fake reviews etc. But my wife that she had used the shop in London many years ago (in person) she was telling me that it is legit. I was still afraid though. Long story short I made the order and I received the information how to post the money. I went to the post office, I asked for special delivery and to use insurance for 3000e. It was Wednesday. On Thursday I received an email that they have receive my money and they will transfer the money in my account in 1-2 days. On Friday there was no money (but I had a missed call from their shop) Today (Saturday) someone called me to inform me that they are having some problems with the bank from their end and they will try everything to "push" them to put the money in my account around 17:00pm. The guy on the phone was very nice and apologetic that I have not received the money yet. I was still a bit nervous because I know how banks can be sometimes during weekends. I checked my account around 17:00 and there was no money. So I was like ok hopefully on Monday now. But then I checked again after like 5mins and the whole amount is there! what a relief!!! so yeah guys! feel free to trust this company! The reviews are legit and the staff helpfull and professional. :)

12 czerwca 2021
Opinia niezależna

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