HAPPY TO HAVE TAKEN MY TOYOTA RAV4 FOR TRANSMISSION REPAIR.. MY FRIEND RECOMMENDED IT TO ME AND AFTER MY EXPERIENCE I UNDERSTOOD WHY.. YOU CAN TELL THEY VERY NICE PEOPLE WHO CARES ABOUT THEIR CUST... Zobacz więcej
Reakcja na opinię
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Kevin and his staff were courteous and professional. I had no difficulty getting my Acura MDX seen and diagnosed very quickly. Using their state-of-the-art diagnostic computer, they were able to find... Zobacz więcej
Perfect clutch install in my 2005 g35 , but unfortunately upon leaving the shop I made it no less the 5 mile before having my infinity totaled... drove great until then 😐😐😐
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When I first took my car to get a diagnoses on my engine I was told it was just a misfire in my engine which was a simple fix. I love and enjoy the service I was provided. So I went back to fix my dri... Zobacz więcej
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Visit your local Cottman Transmission and Total Auto Care Center in Norfolk for all your Transmission Repair and Auto Repair needs. For quality service and a great experience, the Cottman Man is Still the Man for everything Auto Repair related. Call today to learn more about our TransCheck 21 Plus Inspection, and please check out our Auto Repair and Transmission Repair coupons to use with your next service. Ask your neighborhood Cottman Man any questions regarding your vehicle and schedule your next appointment today.
Dane kontaktowe
5970 East Virginia Beach Boulevard, 23502, Norfolk, VA, Stany Zjednoczone
- 757-745-9971
- Norfolk@cottmanauto.com
- www.cottmanofnorfolk.com
4,7
Doskonała
49 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The staff was courteous professional …
The staff was courteous professional skillful and fair
22 stycznia 2018
Opinia niezależna
I really enjoy traveling to this …
I really enjoy traveling to this location to have my vehicle serviced, I travel all the way from Eastern NC. Their work and skilled mechanic's adds years to the life of my SUV. The front desk woman is a joy to work with. Thank You Cottmans on Va Bch blvd!!
31 grudnia 2017
Opinia niezależna
They were great!!
They were great! A fair price and they got it done fast! Great service all around.
18 grudnia 2017
Opinia niezależna
Very honest
Very honest, very nice, excellent service done on my 2006 range rover ! Great group of mechanics & staff! Thanx a millon Cindy!!! You the best babe!!
15 grudnia 2017
Opinia niezależna
Awesome service!!
Awesome service!!
Very professional and friendly and the results were fantastic!!!
15 grudnia 2017
Opinia niezależna
The service was good car is running …
The service was good car is running great
16 listopada 2017
Opinia niezależna
Car was not fixed properly
Car was not fixed properly. Shortly after leaving it began leaking fuel. Quality Assurance was not complete.
We notified Station / owner the night prior we were returning vehicle, spoke to him personally on phone. Returned vehicle the next day at opening. Some hours later when we called to check on progress we were notified that they were happy we called as they didn’t know why car was back. This was about 3.5 hours into work day.
I feel that we should have went to the head of the line since we were a redo and certainly not have had to follow up on our own. If we hadn’t we would’ve more than likely had to wait another day as the car wouldn’t have been worked on.
Finally was offered nothing for the inconvenience. I don’t ask in these situations I wait to see if something is offered eg a future oil change etc.
In retrospect, if my wife hadn’t filled up the car immediately following with fuel the problem may not have been evident for some time. Was lucky we found out immediately. This was fuel related too so driving the car was not an option in my book.
Happy to talk but would not recommend Cottman at this point Not due to error and QA more to lack of proactive it’s the day following for a “redo.”
Joe Finn 757 708 6904
10 listopada 2017
Opinia niezależna
Odpowiedź od Cottman of Norfolk
Thank you for bringing these concerns to our attention, Joseph. We strive to provide exceptional service, so we would like the chance to make things right. If you would, kindly send your contact information to norfolk@cottmanauto.com, so we can address this matter. Respectfully, Cottman of Norfolk:
Very good service-
Very good service-You just are not correcting my name-which is ARDENIA -not ADRIANA
9 listopada 2017
Opinia niezależna
Odpowiedź od Cottman of Norfolk
Thank you for your feedback, Ardenia! Gratefully, Cottman of Norfolk
Another good Job.
7 listopada 2017
Opinia niezależna
Very professional with a delightful receptionist
Enjoyed the company's hospitality
14 października 2017
Opinia niezależna
Odpowiedź od Cottman of Norfolk
And we enjoyed having you in for a visit, William! Thank you for your great rating and delightful feedback! Gratefully, Cottman of Norfolk
Great place to take your vehicle
I had a complete motor change out done on my 04 F150. So far I have been very satisfied with the service. I had a small oil leak. They fixed the issue no problem.
2 sierpnia 2017
Opinia niezależna
Odpowiedź od Cottman of Norfolk
Hi Todd, thank you for trusting us with your F150! We're glad it is running well, and that you have been 100% satisfied in the repairs you found from our team. Gratefully, Cottman of Norfolk
Perfect clutch install in my 2005 g35
Perfect clutch install in my 2005 g35 , but unfortunately upon leaving the shop I made it no less the 5 mile before having my infinity totaled... drove great until then 😐😐😐
22 lipca 2017
Opinia niezależna
Odpowiedź od Cottman of Norfolk
Tim, thank you for the compliment of our work! We're incredibly sorry to hear about what happened after you left! That's a terrible bit of luck, and if there is anything we can do to be here for you, please give us a call. Gratefully, Cottman of Norfolk
They did a great job
They did a great job. Came in with a car that didn't run but walked out today with it running like a charm
20 lipca 2017
Opinia niezależna
Odpowiedź od Cottman of Norfolk
Getting your car running like a charm was our honor and pleasure, Claudia! Thank you for your perfect rating, feedback, and generous business! Gratefully, Cottman of Norfolk
Thanks for helping me to find out my …
Thanks for helping me to find out my problem!!when no one else seems to no what they was doing to find out we're my noises was coming from....
15 lipca 2017
Opinia niezależna
Odpowiedź od Cottman of Norfolk
It was our pleasure, Alden! Thank YOU for letting us take a look at what may have been causing the noises, in order to help you get back on the road. Gratefully, Cottman of Norfolk
GREAT PLACE
GREAT PLACE, HONEST PEOPLE, FRIENDLY AND WARM ENVIROMMEMT!! THANKS FOR ALL YOU DO!!
Debbie Brooks
14 lipca 2017
Opinia niezależna
Odpowiedź od Cottman of Norfolk
You are most welcome, Debbie! Thank you for being our customer, and then for taking the time to say you've found honesty, friendliness, and a positive atmosphere, here at our Cottman. Gratefully, Cottman of Norfolk
When I first took my car to get a …
When I first took my car to get a diagnoses on my engine I was told it was just a misfire in my engine which was a simple fix. I love and enjoy the service I was provided. So I went back to fix my drive side window which was stuck and stop working.I went ahead and got it fixed but was disappointed with this service because they did not specialized in windows and they took forever to figure out the issue.After doing my research and talked to other mechanic about fixing my window I was told $700 was too much to fix a car window because the parts was not as expensive has they charged. I paid two separate labor fee to work on the window and was told "You'll was doing me a favor" by not charging to program the window and pulling the door panel down to fix the window. I was under the assumption that by paying the labor to fix an issue everything that comes with getting the window to work should be included. I gave a 3 star because I felt like I was over charged.
23 czerwca 2017
Opinia niezależna
Odpowiedź od Cottman of Norfolk
Tonique, we are very sorry to read of your disappointment, and if there is anything we can do to reach your complete satisfaction, please say so in an email to norfolk@cottmanauto.com. Respectfully, Cottman of Norfolk
HAPPY TO HAVE TAKEN MY TOYOTA RAV4 FOR …
HAPPY TO HAVE TAKEN MY TOYOTA RAV4 FOR TRANSMISSION REPAIR..
MY FRIEND RECOMMENDED IT TO ME AND AFTER MY EXPERIENCE I UNDERSTOOD WHY..
YOU CAN TELL THEY VERY NICE PEOPLE WHO CARES ABOUT THEIR CUSTOMERS CONCERNS AND WHO ARE WILLING TO HELP YOU IN ANY WAY TO MAKE SURE YOU HAVE TRANSPORTATION WHILE YOU CAR IS BEING FIX..
GREAT PROFESSIONALS, GREAT PEOPLE WHO MAKE YOU FEEL AT HOME.
BOB AND CINDY SINCERELY CARE ABOUT THEIR CUSTOMERS.
14 czerwca 2017
Opinia niezależna
Odpowiedź od Cottman of Norfolk
Caring for our customers is what we live for, and we appreciate the time you took to share such great feedback about the experience you had getting your Toyota repaired! A big thanks to your friend as well, as his recommendation means the world to us. Gratefully, Cottman of Norfolk
Only went there due to warranty
They do ok work but when I picked up my car their was a new problem that I should have been notified of early on. They wanted to charge more than 300.00 for. Charged me for a wheel alignment also but the new issue wouldve made that impossible to do.
27 maja 2017
Opinia niezależna
Odpowiedź od Cottman of Norfolk
It's disappointing to see that you are not 100% satisfied, as your complete confidence is always our goal. If you are willing, we'd like to learn more about how we can better serve you in the future, so please send some details to norfolk@cottmanauto.com or give us a call here at the shop. Respectfully, Cottman of Norfolk
work was good and efficient.
work was good and efficient. good customer service. thanks
7 maja 2017
Opinia niezależna
Odpowiedź od Cottman of Norfolk
Nigel, efficiency is key in earning the trust of our customers, so we appreciate you taking some time to say you found it here. Thank you!
It is not a secret that little …
It is not a secret that little car......MGB.....1979....is A big fun car and I must drive it and drive it....so it is needy ...Again COTTMAN has gone the extra mile....i trust my vechels in the HANDS OF COTTMAN TEAM..... thank you for your family atmosphere, honesty, efficiency....
28 kwietnia 2017
Opinia niezależna
Odpowiedź od Cottman of Norfolk
Your trust means a lot, Cathy, and please know that we love your car too! It will always be a pleasure to assist you with its needs, and we look forward to serving you for many more miles down the road.
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