Cotswold Outdoor Recenzje 

I was skeptical of buying from Cotswold Outdoor when I stumbled across the review on Trustpilot. However, I decided to give them a shot and my experience with them has been amazing.

The delivery was quick and in fact, earlier than the date that was promised to me!

First visit to Cotswold Outdoor - impressed by the product range and helpful customer service

Bought Meindl boots (£165 in Jan 26) which split in 4 places after 58 days (only 125 miles)
Reported to online "customer service" 25th March and sent them back - have to go to manufacturer apparently
Meant I had to buy another pair to continue walking!!
Their issue but I'm the one losing out here - told no other way despite many photos sent showing the issue - no immediate refund or replacement
Anyway, 5 emails later and zero response from them - I have no idea what's happening - am I getting them back even?
So frustrating that this company can take/steal my money and my boots and not give me the courtesy of even acknowledging receipt of return or progress
I will never use this company again - I advise you not to too.
Does anyone have the email of their CEO?
I've worked in retail 35 years and this is some of the worst service I've heard of
Maybe I'll get a response to this - doubt it

Absolutely appalling company. One could be forgiven for thinking this company are just a bunch of crooks!! I have been waiting for my NEXT DAY DELIVERY for over 2 weeks now. Dont bother trying to send them emails because nobody gets back to you, If you are lucky enough that someone answers the phone in their customer service department you will be equally disappointed as they just try to pass the blame onto their delivery company which is Evri, who are just as bad as cotswoldoutdoor. ive sent 8 emails and have had no response at all. Ive spent countless hours on the phone trying to get hold of someone who can help me but i am literally being left in the dark here. I dont know what has happened to this company but going off of the reviews they have been receiving, its nothing good. I will be taking this further and seeking legal advice. You are pathetic.

Instore great. On-line is a major let down. Out of pocket as they have taken my money and now i am without my hiking boots. Evri are saying it's cotswold outdoors fault and cotswold outdoor are saying it's Evri's fault that my order has been lost!!!! I DONT CARE ABOUT YOUR EXCUSES!!! COTSWOLDOUTDOOR ARE THIEVES. AVOID THIS COMPANY AT ALL COST!!!!!

This was a terrible experience, I'm never shopping at Cotswold again. I bought a set of trainers at Cotswolds in store. They charged me twice, denied that they charged me twice. When I showed my bank statement in store, they said one of the payments would be returned later that day. It wasn't and never did. I returned the trainers a few days later, although they wouldn't refund me, they just gave me store credit which I have to use in a year. So basically, if I don't use it, I've basically paid for a set of trainers twice that they are currently in possession of. Absolute joke of a company

Booked in to the Bournemouth store for a gait test on Saturday (2nd May) and to have a look at running trainers. Joe was super helpful with his suggestions. Unfortunately my bank had decided to go down that day, so he was very good in allowing me to return the next day to buy the trainers, (even though I should have been charged for the analysis at that time.)

I had my first run with these trainers this morning and they are absolutely the right ones. Thanks Joe!

After ordering a pair of mountain equipment shorts using click and collect on 19th April 2026 on the premis (as communicated to me) id receive them on or around the 22cnd of April in store, I arrived at the store only to be told they hadn't arrived - that meant 2 bus fares costing a total of £6.90 wasted. I then emailed cotswolds on at least 5 occasions and I'm still awaiting a reply, I then again went to the cotswolds shop in Silverburn on 2cnd of May (another bus expense there and back of £6.90) in order to find out what's happened to my goods, the staff in the shop were everything their website wasn't - courteous, communicative, apologetic & sympathetic to the abysmal way ive been treated by their online service. I'm now currently awaiting a refund for my shorts thanks to the brilliant shop staff.
In my experience I'll never use cotswolds online offering again as their service is utterly appalling and it cost me in time & £13.80 in travel money for goods I never received.

Given their poor reputation would not have been my first pick, but having searched my favoured pair of running shoes I found that Cotswold Outdoors offered the best price, so took the plunge.
After a wait I was baffled to find I’d received a 140l bag in place of shoes. I had a hard time getting in touch with customer service, wasting the best part of a morning, and was told they would not action sending me my ordered shoes until I couriered them back their erroneously issued bag. Having found the time to get to the post office and send them back their misplaced kit, I heard nothing from their team and was unable to make contact.
As it stands it’s been 2 weeks since I ordered my running shoes, and I am £130 out of pocket with nothing to show for it.

Cancelled my order without any notification. Only found out when the delivery window passed and I got in touch with them to ask what was going on! Blamed it on a website pricing error. The trainers were meant to be a gift for a family member, no time to order alternatives by the time I had established they had no intention of honouring the order.
Shocking customer service.

Original order 15 April When 3 days had passed (the website says that delivery is always made within 3 days) I then got an email apologising for the delay but no info as to why or when I could expect them. After trying to communicate via their chatbot 21 April, I was told Customer Services would contact me. 3 days later they finally did by an email saying waiting for a warehouse delivery. I then sent a message saying could they give me a firm delivery date, if not, then I wanted to cancel. I was again sent a reply that Customer Services would contact me. No one did. On 1 May I contacted Customer Services by phone and at last got a call back from a human being. I was then told that the boots are in stock, had been in stock all the time, my request to cancel wasn't actioned and according to their system, records show they were actioned for dispatch 15 April so, as the system showed order had been dispatched nothing had been done. I said not sure about this as emails since said it hadn't been in stock or dispatched, so I asked for a promised confirmation of dispatch by the end of the day by email or phone/ text message. No response until 8 May when I got a message saying my order had been dispatched and I would soon be able to track it when out for delivery. No boots and no tracking number or delivery info appeared. So it seems dispatched does not actually mean your boots have been sent to a company for delivery after all? The word dysfunctional comes to mind about their IT ordering systems. Finally after a further try via copying in an email complaint with a charity that has a discount arrangement with them, I got a call from a Cotswold Customer Services Manager 20 May and the boots finally arrived 22 May.

Not surprised in the slightest to log on here and see the poor score and bad reviews! We were sold a faulty jacket worth over £300, took it back to store who had to send it to aftersales team for assessment, weeks went by with no response so we chased - 'logistical challenges' meant they hadnt yet received it, a month goes by and every email, call and live chat gets ignored or passed back to aftersales who never respond. They have clearly lost the jacket, it doesnt take this long to assess. I am out of pocket, am at the absolute end of my patience and just want a refund so I can buy elsewhere!

I placed an order more than two weeks ago. I have had no communication. Cotswold don’t reply to any emails. I am placing this here in the hope that they actually do respond. I am very disappointed with the whole experience. I am £115 out of pocket and it seems that I have no prospect of receiving my item. Going to now contact my credit card provider and ask to charge back. Customer service non existent.

bought a pair of shoes online, got the notification to collect yesterday so left tonight to get them. As I arrive I get an email saying there has been a mistake on the price and they are cancelling the order over 24 hours after saying ready to collect, waste of time and fuel and now a customer that will never be back

Non Existent Customer Support!
Purchased a pair of shoes which unfortunately had a printing defect so filled in the customer contact form with photos however after waiting over two weeks I’m yet to hear anything back, not withstanding the fact I sent a follow up email asking for a response but still nothing!
This is shocking customer support from just another private equity owned company that’s no doubt been stripped to its bones. Never again!

Bought a Rab jacket online and both cuffs came unstitched after 11 months. I returned it to a store expecting a replacement but was told their policy was for them to send it off to”customer service” as a warranty claim (11 months!). After hearing nothing for 4 weeks I called and was told it had arrived at their depot and they would chase it. A further two weeks I called again and was informed that customer service would email me. They did email, to say it was down to wear & tear. I’m currently waiting for a response to my consumer rights claim as Cotswold are selling supposedly rugged jackets that won’t let you down but when they do Cotswold do too.
Update-they have now emailed to say that it now looks like external damage such as a rip or cut ( on both cuffs in the same place🙄) Never mind Rab customer service is far superior & helpful. Sent it off to Rab who repaired, and returned it in a week ⭐️⭐️⭐️⭐️⭐️

Confusing website information and no customer service. Rucksack name says 65L but there are actually two sizes: M and L. Descriptions of both say 65L - so what makes their size different? Which is 65L? Their website says to ring a store with questions. No one answers the phone. I rang their head office and was told to ring a store. I told them no one answered when I tried that and they said they'd ring a store and ask them to call me. Not a word.

Bought an expensive pair of walking boots which have split in several places even though hardly worn yet . Trying to return by post as it’s a 100mile round trip to nearest store . Customer service online is appalling. No reply to my initial email detailing the defect with photos as requested. I have rung company twice and I’m told someone will call back following day but no response happens .
Will be asking for a refund instead of exchange and will not be using this company again as this is second pair this has happened .

I purchased a pair of Merrell Mens Claypool 2 Sport Low GTX Shoes in September 2025 from Cotswold Outdoor. By February the lace loops had begun to break and by March the shoes were almost unwearable as they couldn't be laced up properly.
I contacted Merrell who said I needed to go through Cotswold Outdoor as the retailer. Cotswold responded to my first email and asked I send the shoes to them for inspection which I did straight away - at my own cost.
The shoes were delivered to Cotswold on 23 March and as of today (29 April) I have had zero response from Cotswold Outdoor despite chasing several times for an update.
The outcome is I spent £100 on shoes that proved unwearable within just a few months and then more on sending them back to Cotswold who have since ignored me.
Don't buy these shoes and definitely don't buy them from Cotswold Outdoor.

I bought a pair of hiking boots. The sales person was really helpful. She encouraged us to take the boots home to try on. Since we don't live near the shop it took us a few weeks to return them. Even though we bought another pair they wouldn't refund us since we were just over the 14 day limit for returning a "sales" item. Apparently there was some tiny reduction in price so it became a "sales item". Indeed we had specifically asked about returns and there had been no mention of this. My advice - by all means try them on in the shop but go online get them cheaper and get a more reasonable return policy. I won't be back to cotswold outdoors.