The Cotswold Company - Knutsford Recenzje 

161
Wynik TrustScore: 5 na 5

4,8

King Street 127, WA16 Knutsford, England, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Warm and friendly service on three separate visits. Helpful without being pushy. When I decided what I wanted to do, the sales process was straight forward and speedy. The other items I will be buying... Zobacz więcej

Oceniono na 5 z 5

Our experience with the Cotswold Co. from our visit to the Knutsford showroom through to delivery and installation, was excellent. Special thanks to Ryan & Chris who delivered and set up our dining ta... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

As always entering Cotswold is serene and calming experience. Immediately greeted by a smile and enquiry of help required by a charming assistant. Help was given in securing exactly what I had chosen... Zobacz więcej

Oceniono na 4 z 5

You were redeemed by the second delivery team who were from the Cotswold Company.The first delivery failed because the delivery firm(not yours)went to the wrong address compounded by the fact your sho... Zobacz więcej


Informacje dotyczące firmy

  1. Sklep z meblami do sypialni
  2. Sklep meblowy
  3. Sklep z meblami do salonu

Napisane przez firmę

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Napisane przez firmę

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Dane kontaktowe

  • King Street 127, WA16, Knutsford, England, Zjednoczone Królestwo

  • 01565 364815

4,8

Doskonała

Wynik TrustScore: 5 na 5

161 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(161)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5359

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Very helpful staff

Very helpful staff. Sara & Sylvia gave me some good advice when I was making furniture choices and also very helpful when processing my order .

7 marca 2026
Opinia niezależna
Logo The Cotswold Company - Knutsford

Odpowiedź od The Cotswold Company - Knutsford

Good afternoon Rachel,

We're happy to hear that our team was so helpful during your furniture selection and order process. We appreciate you taking the time to share your positive experience!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Oceniono na 4 z 5

Fred & Abel were efficient & courteous…

Fred & Abel were efficient & courteous when they delivered my furniture today

4 marca 2026
Opinia niezależna
Logo The Cotswold Company - Knutsford

Odpowiedź od The Cotswold Company - Knutsford

Good morning Scott,

We're happy that the delivery team was efficient and courteous when delivering your furniture today. Thank you for your positive feedback and your time!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Oceniono na 5 z 5

Excellent service from ordering to…

Excellent service from ordering to delivery. Sam and Tristan were polite and efficient putting the furniture together and took away all the packaging.

4 marca 2026
Opinia niezależna
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Odpowiedź od The Cotswold Company - Knutsford

Good afternoon John Allen,

We appreciate you taking the time to leave us a review! We're so glad to hear that you received excellent service, and that our team were polite and efficient.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Oceniono na 5 z 5

Great advice and service

Great advice and service when we visited Knutsford store. Our circular table and chairs are quality. We were advised to have the table built in the store by the delivery guys as it could be “tricky”. Glad we did. Our delivery guys respected our property and the table was built with experience. All the packaging was taken away too.
Wound not hesitate to recommend.

8 lutego 2026
Oceniono na 5 z 5

Excellent Delivery Service

Chris and Bernard the delivery drivers were on time, respectful of the house, even to automatically removing their shoes. They were polite and helpful in putting the cupboard exactly where we required it.

22 stycznia 2026
Opinia niezależna
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Odpowiedź od The Cotswold Company - Knutsford

Good morning Allan Lewis,

We're happy to hear the delivery team was on time and respectful of your home. We appreciate your mentioning their care in removing shoes and placing the cupboard where you wanted it.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Oceniono na 1 z 5

Cotswold sofas….buyer beware

Bought 2 x Taylor High Back sofas from
Cotswold Company which was delivered in October 2025
The sofas are beautiful to look at but sadly the sofas cushions are not fit for purpose…the back is recycled fiber offering no support and the seat cushions slide at an angle making them very uncomfortable. When sitting on these sofas you also roll into the corners.
When we bought the sofas we were told their would be minimum maintenance on the cushions foam fibre cushions so we chose this option. Sadly the cushions do not spring back to shape and the foam is not at all supportive.
I contacted Cotswold company who sent someone to service the sofa. He advised that the sofa was made to specification and that the wear was in line with expected wear and tear - after 4 months I would expect very little if any wear and tear. I felt I did not need an expert to tell me that and does not change the fact that the sofas are not fit for purpose.
This is not a manufacturer issue but a poor quality sofa and we did not get what we expected.
I now have sofas that I can not sit on without resulting in back ache. Very poor quality sofas that cost a lot but are of little use.

23 lutego 2026
Opinia niezależna
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Odpowiedź od The Cotswold Company - Knutsford

Updated 25/2/26

Good morning Sinéad G,

Thank you for updating your review. We carried out a thorough inspection to assess the concerns raised and confirmed that there were no manufacturing issues present. While we appreciate that this may be disappointing, the findings were explained in full, and the matter has now been concluded.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

*********************************

Good morning Sinéad G,

I’m very sorry to hear about the issues you’ve experienced with your Taylor High Back sofas. To enable us to look into this further and advise on possible options, could you please provide your order number?

Once we have this, we’ll be able to review your case and get back to you with the next steps.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Oceniono na 5 z 5

Excellent service from The Cotswold…

Excellent service from The Cotswold Company. We are very pleased with our order of beautiful furniture in the Camille range for our bedroom. The furniture is heavy and solid - definitely built to last as is the timeless design - French inspired and lime washed wood. The delivery guys were excellent, professional and polite and made easy work of assembling the bed and getting the large sideboard up the stairs. The range of beautiful accessories available to dress the room are such great quality and value too.

23 grudnia 2025
Oceniono na 5 z 5

Elkstone Mellow Oak small Sideboard

Ordered an Elkstone Mellow Oak small sideboard. Delivered on schedule and delivery team (Chris & Jermaine) were very polite and delivered the sideboard unpacked, which was much appreciated.

11 lutego 2026
Opinia niezależna
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Odpowiedź od The Cotswold Company - Knutsford

Good morning Mr S,

We're happy to hear that your Elkstone Mellow Oak small sideboard was delivered on schedule. We appreciate your positive feedback regarding the delivery team and the unpacking service.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Oceniono na 5 z 5

The furniture (table) was delivered…

The furniture (table) was delivered within 15 minutes of the estimated time. Jemaine & Chris unboxed/unwrapped the table and put it in place. Great service.

11 lutego 2026
Opinia niezależna
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Odpowiedź od The Cotswold Company - Knutsford

Good morning Julian Urry,

We're happy to hear that the table was delivered promptly and that our team provided great service by setting it up for you. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Oceniono na 5 z 5

Delivered on time by Rich and Vasco who…

Delivered on time by Rich and Vasco who were friendly and very efficient . Everything unpacked and packing taken away. Very pleased with the quality of both products and service.

3 lutego 2026
Opinia niezależna
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Odpowiedź od The Cotswold Company - Knutsford

Good morning Mo Wild,

We appreciate your feedback and are so glad the delivery was on time with friendly, efficient service. We're happy you're pleased with the quality of the products and service!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Oceniono na 5 z 5

Good quality and good service …

Ordered the filing cabinet through the new Knutsford store. Very friendly, helpful staff. Delivery time was met and delivery people very informative, respectful and friendly.
The unit is perfect and very well made.

24 stycznia 2026
Oceniono na 5 z 5

Excellent customer service

The sales assistant Sylvia absolutely amazing and went out of her way to help us with our order.
The product was showing online with fabric pictures photos but I was unable to order due to the fabric being discontinued although product was still advertised as available.
Sylvia went out of her way to ensure the product was sourced and we were then able to complete the order process.
Amazing service

25 stycznia 2026
Opinia niezależna
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Odpowiedź od The Cotswold Company - Knutsford

Good afternoon Gaynor Ottawy,

We're happy to hear that you had such a positive experience! We appreciate your highlighting the efforts to help you complete your order, especially with the fabric availability issue. It's great to know the assistance provided was so helpful. Thank you for your feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Oceniono na 4 z 5

Very helpful & pleasant staff

Kate was very helpful and knowledgeable about the products. Purchase was straightforward and delivery date confirmed. It would have been most useful though to be advised that we could request product assembly. The delivery team told us this was an option. We appreciate that this would have come at a cost but probably worth it as it was certainly a two person job.

20 stycznia 2026
Opinia niezależna
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Odpowiedź od The Cotswold Company - Knutsford

Good afternoon A Frankcom,

We're glad that you found our team member helpful and your purchase straightforward. We appreciate your feedback regarding assembly information, and we'll work to ensure this is communicated clearly in the future. Thank you.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Oceniono na 5 z 5

Excellent customer service

From the moment we walked in the store Brian was extremely helpful without being overbearing. Nothing was too much trouble and the advice we received was very much appreciated.

24 stycznia 2026
Opinia niezależna
Logo The Cotswold Company - Knutsford

Odpowiedź od The Cotswold Company - Knutsford

Good afternoon Chris,

We're happy to hear that our assistance was helpful and appreciated without being overwhelming. Thank you for sharing your positive experience!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Oceniono na 5 z 5

Ive had a Breakfast Bar Island…

Ive had a Breakfast Bar Island delievered and I cant praise the company enough.The craftmans ship and quality is stunning.I highly recommend the company extremely proffesional with excellent service from start to finnish.

22 stycznia 2026
Opinia niezależna

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