Excellent communication from the whole team. Prompt responses to questions raised, staff always happy to go above and beyond. Thanks specifically to Matt, he dealt with our sale very efficiently.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Alex was exceptional at giving me advice and finding out information. He was very patient, professional and courteous at all times. It was an absolute pleasure dealing with him and I would purchase i... Zobacz więcej
The team were so incredibly helpful!! From Isaac putting a hold on the furniture we wanted over the phone and talking us through our options when we got in store, to Alex who really, really helped us... Zobacz więcej
Reakcja na opinię
The service I received at the Cambridge Cotswold Company Outlet today was excellent. All the staff were very helpful and knowledgeable, but a special mention goes to Alex. He dismantled and wrapped m... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Napisane przez firmę
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Dane kontaktowe
Coldhams Lane, CB1 3ET, Cambridge, England, Zjednoczone Królestwo
- 01223935116
4,4
Doskonała
20 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent communication from the whole…
Excellent communication from the whole team.
Prompt responses to questions raised, staff always happy to go above and beyond.
Thanks specifically to Matt, he dealt with our sale very efficiently.
26 sierpnia 2026
Opinia niezależna
Odpowiedź od The Cotswold Company - Cambridge Outlet
Good morning Gillian,
We're so pleased to hear about the excellent communication and prompt responses you received from our team. It's wonderful that our staff was happy to go above and beyond, and we appreciate your kind words about the efficient handling of your sale.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
The staff at the Cotswolds Company…
The staff at the Cotswolds Company Outlet in Cambridge should be given advice on customer relations. They are so apathetic, I have been in quite a few times and the staff do not acknowledge that I am even at the counter, waiting to be served. They spend more time looking at their phones than they do helping customers. I have never come across any other shop where the staff are so disinterested in anything.
17 sierpnia 2026
Opinia niezależna
Odpowiedź od The Cotswold Company - Cambridge Outlet
Good Morning Heather,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experiences in our Cambridge Outlet have left you feeling disappointed. We want every customer to feel welcomed, acknowledged and supported when visiting our stores, so it's concerning to hear that this has not been your experience on multiple occasions.
We appreciate you bringing these concerns to our attention and understand how frustrating it can be when you're waiting to be served and do not receive the level of service you expect. Customer service is extremely important to us, and the feedback you've provided does not reflect the standards we strive to deliver.
Your comments will be shared with the relevant store management team so they can review this feedback with their colleagues and ensure the importance of customer engagement is reinforced.
Thank you again for taking the time to let us know about your experience.
Kind regards,
Laura Lomsargyte
Customer Care Team Leader
Exceptional Service & Customer Care
Alex was exceptional at giving me advice and finding out information. He was very patient, professional and courteous at all times. It was an absolute pleasure dealing with him and I would purchase items from Cotswold Company again due to his excellent customer service and knowledge! Thank you so much!
4 sierpnia 2026
Opinia niezależna
Very efficient
Very efficient, polite and helpful drivers for the delivery from Cotswold Company, Anthony and Ross
7 sierpnia 2026
Opinia niezależna
Odpowiedź od The Cotswold Company - Cambridge Outlet
Good afternoon Mr Rod Haire,
We're so pleased to hear that our delivery team was efficient, polite, and helpful. Thank you for your kind feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Alex was a brilliant and very helpful…
Alex was a brilliant and very helpful gentleman. Explained everything clearly and was very polite and kind.
7 lipca 2026
Opinia niezależna
Odpowiedź od The Cotswold Company - Cambridge Outlet
Good afternoon Ben,
We appreciate you sharing your positive experience! We're delighted to hear that our team member was brilliant, helpful, and explained everything clearly with politeness and kindness.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Helpful staff
Helpful staff. Knew when to let me alone to browse and super responsive when I needed them. Good selection in outlet and they helped me order the rest.
6 lipca 2026
Opinia niezależna
The two gentleman my husband and I saw…
The two gentleman my husband and I saw in Cambridge were both very helpful
19 czerwca 2026
Opinia niezależna
Alex was so helpful
Alex was so helpful but also very professional.
A great asset to a great company!
11 czerwca 2026
Opinia niezależna
Odpowiedź od The Cotswold Company - Cambridge Outlet
Good afternoon John Cunningham,
We are so pleased to hear about your positive experience with our team member. We truly appreciate your kind words.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Alex was amazing
Alex was amazing. A truly positive experience from start to finish
7 czerwca 2026
Opinia niezależna
Odpowiedź od The Cotswold Company - Cambridge Outlet
Good afternoon Clare,
We are so happy you had a positive experience from beginning to end. We appreciate your kind words.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Very good customer service
Very good customer service...kept informed of delivery time/date. Puchased 2 orders..one from the store and one on line.
8 kwietnia 2026
The team were so incredibly helpful!
The team were so incredibly helpful!! From Isaac putting a hold on the furniture we wanted over the phone and talking us through our options when we got in store, to Alex who really, really helped us to make the final decisions!! His design knowledge was so supportive. Amazing, friendly and professional staff. Highly recommend this store!
21 lutego 2026
Opinia niezależna
Odpowiedź od The Cotswold Company - Cambridge Outlet
Good afternoon Iman,
We're happy to hear the team was so helpful, from holding your furniture to assisting with your final decisions. It's great to know their design knowledge was supportive. Thank you for recommending our store!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Quality products & good customer service
I have made a couple of purchases from this store and gent called Bhanu served me both times - very helpful - a pleasure to deal with. Good quality items also.
Thanks.
24 grudnia 2025
Opinia niezależna
Odpowiedź od The Cotswold Company - Cambridge Outlet
Good morning Mark Bickley,
We're happy to hear that you found our service helpful and that you are pleased with the quality of your purchases. We appreciate you taking the time to share your positive experience.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent service and great value for money products
The service I received at the Cambridge Cotswold Company Outlet today was excellent. All the staff were very helpful and knowledgeable, but a special mention goes to Alex. He dismantled and wrapped my dining table and carried it to the car for me.
I got a fabulous extending table for half price! Highly recommend this place.
29 grudnia 2025
Opinia niezależna
Odpowiedź od The Cotswold Company - Cambridge Outlet
Good morning Sarah F,
We're happy to hear that you had such a positive experience at our outlet. It's great to know the team was helpful, and we appreciate your highlighting their assistance with your table. Thank you for recommending us!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great shopping experience at Cotswold Cambridge
Alex and Mark have been extremely helpful with our purchase of wardrobes and bed, explaining things very clearly. Highly recommended.
27 grudnia 2025
Opinia niezależna
Odpowiedź od The Cotswold Company - Cambridge Outlet
Good morning Shibo Z,
We're happy to hear that our team provided such clear explanations and assistance with your wardrobe and bed purchase. Thank you for your recommendation!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
I like the furniture
I like the furniture, it is well made and looks nice. The first chest of drawers I bought in 2024 was delivered by the Cotswold Company's own van, but the second one which I bought this last Black Friday, was delivered by a different company so although put in the bedroom (ground floor) was not unpacked. It was a lot smaller than the first one luckily so I was able to do it myself, but being a 72 yr old female with arthritis and living alone, it was a little difficult, but I would prefer that the delivery men could do this and take the packing away. Maybe because it was in the sale and the company were very busy this was not done! Otherwise all was excellent
9 grudnia 2025
Good service
Lovely and helpful man, Alex, in the Cotswold Outlet in Cambridge. He went ‘above and beyond’ to help me, including finding out how much a delivery would cost. I shall buy from there again.
19 grudnia 2025
Opinia niezależna
Odpowiedź od The Cotswold Company - Cambridge Outlet
Good morning Helen,
We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad that our team member was helpful. Thank you for your feedback; we look forward to your next visit.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great experience
All the staff I was in contact with were very helpful and professional, especially Matt who assisted by sending photos on email to save me coming to the store.
Matt also suggested delivery companies to use which was very helpful!
17 grudnia 2025
Opinia niezależna
Odpowiedź od The Cotswold Company - Cambridge Outlet
Good morning MattFox,
We're happy to hear that our team was helpful and professional! We appreciate your mentioning the assistance with photos and delivery options. Thank you for your positive feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Alex and Bhanu!
Alex and Bhanu have helped us with a number of items for our new home. They have been very helpful in assisting us in all the pieces we need. The items are always carefully wrapped with protective materials. Couldn’t recommend more!
30 listopada 2025
Opinia niezależna
Odpowiedź od The Cotswold Company - Cambridge Outlet
Good morning Charlotte,
We're happy to hear that our assistance with your new home was helpful, and we appreciate your recognition of our careful packaging. Thank you for your recommendation!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Return Visit
Once more I attended the outlet in Cambridge to purchase a table. Very pleased with the price and once again I had the pleasure of being served by Alex. As before he was very professional and knowledgeable. Surprised Cotswold haven't made him manager yet.
9 października 2025
Opinia niezależna
Odpowiedź od The Cotswold Company - Cambridge Outlet
Good afternoon Colonel Bracegirdle,
We're happy to hear that you were pleased with your table purchase and the service you received. We appreciate your kind words regarding our team member's professionalism and knowledge. Thank you for your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Ordered two bedside tables online
Ordered two bedside tables online. Came well packaged up and within the time frame.
4 września 2025
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.