costaireland.ie Recenzje 

If I could put 0 stars I would.

I have a physical disability affecting my mobility, I wear a hip brace and using a walking stick during my visit on the 19 september 2026 because I need the walking stick for extra support sometimes , I cannot safely carry a tray containing hot drinks from the counter to a table.

After placing my order, I politely asked whether a member of staff could bring my tray to an outside table. I was not requesting table service as a general preference; I was asking for assistance specifically because of my disability and the safety risk involved in carrying hot drinks while using a walking aid.

The manager knows me well as I'm a loyal customer, and I'm in there daily and she has seen my condition and my partner gets the coffee to the table for me , but in this instance when I was on my own, she aggressively refused and stated, “We don’t do table service.” in front of a busy cafe full of customers.
When I explained my physical limitation and asked what a disabled customer in my position was expected to do, she responded, “im not a waitress, we don’t do table service.” She also stated that her role was strictly that of a barista.

I found both the refusal and the manner in which I was spoken to deeply humiliating. I was asking for a small and practical accommodation that would have allowed me to use the cafe safely. Instead, I was made to feel that my disability and safety were of no concern.

Costa are us people who are disabled not deserving to drink and eat at your store? Is our disability a burden to your company?

Unfortunately as a loyal customer you have NOW lost my respect and custom. I will NOT be going back there EVER again . Despite some of the staff being very compassionate and wanting to help the management refuses them to do anything. The service has gone down hill.

If I could give zero stars I absolutely would. I am writing this now because I have sadly confirmed that I was having a miscarriage — the very thing I feared that day. On Thursday 27th August , I visited your Longford Town store in genuine distress — I believed I was bleeding and losing a baby, and I urgently needed the bathroom.

When I asked staff member Elena for the code, instead of kindness or help, she was extremely rude, spoke sharply to me in front of other customers, and said "it's right there in front of you" — when it was just written on a scrap of paper on the counter, not obvious at all.

I am a regular customer here — my husband or I buy coffee from you once a week. I also work in food service so I understand the rules — but no one should ever be spoken to like that when they are in a medical emergency.

To be humiliated and made to feel stupid when I was terrified and losing my baby is something I will never forget. People in the service industry need basic compassion — especially when someone is clearly unwell or in crisis.

I expected so much better from Costa.

The staff were very unfriendly and not clear in what there trying to say I got a salted Carmel frappe and it tasted like water with Carmel it made me feel very sick after a few sips we also tried there matcha and I usually love matcha but this one tasted very like water I don’t know what they are doing but they must have ran out of milk

Forgot to scan my app when i was buying something Used to having the pointsadded when I contacted them with a copy of the receiot Now they say they won’t add on the points after purchase awful customer service Caffee nero have no problem adding the points in this situation You don’t even have to have a seperate app for tge mainland and a seperate one for ireland Think i will be having my coffee somewhere else from now oo

Costa Coffee, Unit 17, Laois Shopping Centre, James Fintan Lalor Ave, Kylekiproe, Portlaoise, Co. Laois, R32 KV62

I went to go get a nice coffee and sandwhich with my family, Today the 10th of August 2026. The staff that were working at the time (6pm) were the most rude and unpolite people I have ever met.

Particularly the man that was working there was a disgrace, I asked for a fork and he threw the fork on the counter.
At closing time he rudely came up to me and my family and in a most unpolite tone he stood there and said "WE'RE CLOSED".

The most rude and unpolite service and experience I have had.
Do not go when those particular staff are working.

You really, really need to cleanse tables properly in the Santry store. They are all full of crumbs and stains. Dry and wet dirt is the perfect breeding ground for bacteria.

I went into Costa with my partner and I see they have option to earn points or reward if you download the app, so seeing my partner and mate always go in and I do be with them and purchase as a customer I thought, great add the app, added it, then asked to setup account, then I seen at final point I need to agree to terms and conditions, personal data processing, and personal data profiling, and unless I agree I could not download the app, this is ridiculous and in my view to much of my information is been collected in trying to sign up and its not clear throughout any of it what's its used for aside from to better my experience within the app for best offers. It completely me put me off wanting the app or even continuing to go to use any of there services. Nero do not have any such gathering of my information.

I've always been a fan of Costa having one here in swords and in drogheda near work but the last 5 or 6 times I've gotten drogheda drive through the coffee is so cold, even in this warm weather even asking for extra hot im disappointed guys

Went into Costa Coffee in Blackpool with my Dad on a few occasions recently and nearly every staff member in there are amazing at their jobs, I'm late to reviewing but on one occasion when I had an appointment my dad went in and had a wobble inside and got a bit confused and one of the young gentleman baristas got him to sit down and brought his coffee over to him and checked in on him while he was there until I arrived. He was okey afterwards and we stayed a while but he kept commenting on the kindness of strangers afterwards!

Ordered a coffee in the Dunshaghlin branch, gave me the complete wrong coffee that tasted awful,asked was this the correct coffee and was told yes! ordered caramel also and when I stated to the cashier there was no Carmel added he just took it off me and squirt some Carmel in, shocking.

Emailed and received a response from head office but nothing else.

Avoid!

75c for 3 crusty Marshmallows, and 75c extra for a small squirt of cream in a hot chocolate that's already €5!! A total rip off. Only came is as I had a voucher. Won't be using costa again.

From bad to worse: Do us a favour Costa and close down, make room for other cafes who need space to set up their business. Your customer service and facilities are a disgrace. Either fix things or get out.

Manager is not nice at all. The staff are excellent. But when we complained about funny taste in our tea she tried to say it was the tea bags. The gave me another tea but smaller. And still tastes bad. When I asked can we get a bottle drink she refused us and said she can’t do that. Said no tea still tastes strange

Visited few costa cafes abound Dublin and all have same issue - staff don't seem to bother clearing tables or clean the place. Very disappointed. Takes away from a coffee experience. Also if you enter the cafe half an hour before closing time, they'll serve you and then say you have to have it takeaway 🫣

Don't go to these in there Bray Costa if you've a Disablity or have anybody who has Autism. I am Disabled my Nephew who has Autism has been to this Costa Coffee in the Shopping centre of Bray beside Motorway a few times. So they know Im Disabled and My Nephew has Autism. I've gone there Saturday thinking it'll be still open even doe was getting late. So was out of the car on crutches standing beside the front door of Costa and forgot my phone I've asked my Nephew could he go over and collect it for me. Whilst waiting outside front door I hear it being locked. I then knocked on the door told the member of Staff we'd driven from Wicklow to get a Coffee could we even get a take away? As this was a Treat for my Nephew who enjoys getting two cakes and coffee at this Costa. The guy speaking through the glass said sorry it was closed. Really a terrible way to treat customers who they could see where right outside the door knowing both of us to see and still refused even a takeaway Coffee as this was all I asked for. As I said it was for my Nephew who's Autism I will NEVER GO NEAR THESE AGAIN. went to StarBucks in Bray were they treated both of us Greatly. GOOD BYE COSTA 👋😡😡😡

I was given a £25 Costaireland Gift Card last Christmas. I opened it for the first time on 17 December just to check if there was an expiry date. The card had expired 3 days earlier. I checked online and found that "it will expire if the card is not used for 5 years in Ireland /1 year in Northern Ireland from the point of purchase." The card was purchased in Northern Ireland. I emailed them requesting a goodwill gesture of re-instating the card for a few days so that I could use the card and received the reply from Alan: "Sorry but I cannot reactivate cards when they have expired. If you have a Costa Ireland coffee club app account I could put a couple of points on it for you." Not much of a goodwill gesture. Why treat Northern Ireland customers differently? Come on Costa - it's Christmas. Do the right thing.

MBCC Foods Ireland Ltd, the company that operates the franchises, are as tight as hell when it comes to giving incentives to the customers. They make it as difficult as possible for a customer to get what's due in the way of loyalty points, and I don't recall them ever giving coupons to people for discounts or freebies, even though there's a section on the Costa Ireland app for coupons. In the past, if you didn't get any points on a transaction, you could scan the receipt and email it to Costa and get the missing points added. Of course, if you didn't get a receipt there was no way that you could retrieve the missing points. They've now stated that just emailing the receipt to them isn't good enough as the receipt now has to be signed by the server. In a busy Costa people probably wouldn't waste their time getting the attention of a server after discovering that there were missing points. This carry-on doesn't do anything to promote customer loyalty. The staff are always great, but the operators leave a lot to be desired.

The Costa in finglas Dublin 11 is filthy!!!!!! I have regularly complained about their dirty unhygienic nasty smelling toilet facilities!! Lighting very poor, no toilet roll, stains and marks on floor, sink and flushing pad!!! Bins over flowing and Nooo cleaning sign to say when it was last clean. Reported this many times. The lastest time was just now 1130am!!

Someone went in to "clean" and had to be told by management to change the toilet roll. When l left 20mins later the bins were still filthy and over flowing. The toilet brush is full of feacal matter!!

On other occasions the toilet facilities were closed but they still served coffee. Just note there is Nooo other facilities to use! I thought if your toilets were out then you must close the place. No not here!

Never seen the likes. I think inspectors need to visit. It's a health and safety issue!!

The Costa in Wexford Main street.The staff here are so ignorant,they turn their noses up at you if you buy something small.They made smart remarks about me and my friends when we were standing right there.This is the second time it has happened to us now,I would not go there again.

Costa Coffee have started using Oatmilk with added sugar. Its also not cheap. Disappointing