The initial AI was a bit clunky but then the response from Hollie at Core Service was fast and spares were sent out really quickly without a problem. First class customer service.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Only replied back to me because of this review sick and tired of companies doing this so poor at customer service. The fuel pipe split on my lawn mower. I ordered a new part. The part that came was wr... Zobacz więcej
Reakcja na opinię
Excellent service - my Toolstation strimmer charger stopped working, phoned the number on the manual. The phone call was with an AI - took very accurate details, then got an email from Jazz next morni... Zobacz więcej
Reakcja na opinię
Panicked initially as spoke to AI. But answered all perfectly put questions and got email the following day asking part number. Part arrived within 48 hours. Excellent service
Reakcja na opinię
Informacje dotyczące firmy
Dane kontaktowe
Unit A & B, Escrick Business Park, YO19 6FD, York, Zjednoczone Królestwo
- help@coreservice.co.uk
- www.coreservice.co.uk
4,4
Doskonała
378 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very helpful sales service
Very helpful sales service. Quick delivery. Kept informed of the delivery all the way. Great products did the job nicely. Thank you.
1 czerwca 2026
Odpowiedź od Core Service
We're delighted to hear that you found our sales team helpful and that your order was delivered quickly. It's great to know that the delivery updates kept you informed throughout the process and that the products met your needs and did the job perfectly. We truly appreciate your kind words and your support
Excellent service
1 czerwca 2026
Odpowiedź od Core Service
Thank you for your review. We're delighted to hear that you received excellent service. We really appreciate your feedback and your support, and we look forward to helping you again in the future.
Odpowiedź od Core Service
We're pleased to hear that you found the part easily, were happy with the price, and received speedy delivery. We really appreciate your feedback and your support, and we look forward to assisting you again in the future.
Odpowiedź od Core Service
Thank you for your kind review. We're pleased to hear that you were happy with our service and that your parts were delivered quickly and on time. We really appreciate your feedback and your support, and we look forward to assisting you again in the future.
Fast and efficient service parts…
Fast and efficient service parts arrived bang on schedule
30 maja 2026
Odpowiedź od Core Service
We're delighted to hear that you were pleased with our fast and efficient service and that your parts arrived right on schedule. We really appreciate your support and look forward to serving you again in the future.
Great service & quick delivery.
31 maja 2026
Odpowiedź od Core Service
Thank you for your positive review. We're pleased to hear you were happy with our service and quick delivery. We really appreciate your feedback and your support, and we look forward to serving you again in the future.
Ordered a spare part for my strimmer
Ordered a spare part for my strimmer, easy to navigate the spare parts exploded drawing on the website, part was received promptly, great service
30 maja 2026
Odpowiedź od Core Service
We're delighted to hear that you found our website easy to navigate, especially the exploded parts diagrams, and that you were able to quickly identify the correct part for your strimmer. It's great to know the part arrived promptly and that you were pleased with the overall service. We really appreciate your feedback and thank you for choosing Core Service.
Easy to order service
Easy to order service, unfortunately let down by the carriers APC who always delay delivery!
31 maja 2026
Odpowiedź od Core Service
We're pleased to hear that you found our ordering process easy to use. However, we're sorry that your experience was affected by delays with the delivery service. While we work closely with our delivery partners to provide a reliable service, we recognise that delays can occasionally occur, I apologise for that. Thank you for your patience and for choosing Core Service.
Easy to order fast and efficient…
Easy to order fast and efficient delivery have ordered again highly recommend this company
27 maja 2026
Odpowiedź od Core Service
Thank you for your fantastic review. We're delighted to hear that you found the ordering process easy and that your delivery was fast and efficient. It's especially rewarding to know that you've ordered from us again and would highly recommend our company. We truly appreciate your continued support and look forward to serving you again in the future.
Odpowiedź od Core Service
We're delighted to hear that you found our service fast, prompt, and helpful. Providing excellent customer support and efficient service is always our priority, so it's great to know we met your expectations.
Rear roller for lawnmower.
Delighted to find the exact, correct part for my lawnmower. Difficult to find this part in usual sites. Excellent, rapid dispatch, at a good price. Thanks to Coreservices.
30 maja 2026
Odpowiedź od Core Service
Thank you for your wonderful review. We're delighted to hear that you were able to find the exact rear roller you needed for your lawnmower, especially after having difficulty locating it elsewhere. It's great to know that you were pleased with our pricing and rapid dispatch service. We truly appreciate your kind words and your support.
Odpowiedź od Core Service
Thank you for your review. We're delighted to hear that you were pleased with our service and found everything to be delivered in a timely manner. Providing excellent customer service and prompt delivery is always our goal, so we truly appreciate your positive feedback. Thank you for choosing Core Service.
Found it difficult to navigate parts…
Found it difficult to navigate parts catalogue until I emailed to verify I ordered the right parts.
29 maja 2026
Odpowiedź od Core Service
Thank you for your feedback. We're sorry to hear that you found our parts catalogue difficult to navigate initially. We're pleased, however, that our team was able to assist you via email and help verify that you had selected the correct parts. Your comments are valuable to us, and we'll take them on board as we continue to look for ways to improve the customer experience.
From ordering the spare parts I needed
From ordering the spare parts I needed, the speed of recieving them was brilliant everything was so easy and straightforward Bravo for core service Many thanks!
29 maja 2026
Odpowiedź od Core Service
Thank you for your fantastic review. We're delighted to hear that ordering the spare parts you needed was easy and straightforward, and that you were impressed with the speed of delivery. Providing a smooth ordering experience and prompt service is something we work hard to achieve, so it's wonderful to know we met your expectations. We truly appreciate your kind words and support. Many thanks for choosing Core Service.
Efficient and Knowledgeable
Although our lawn mower was outside of warranty, Alice from Coreservices remained helpful, efficiently pointing us towards solutions and the specific part required .
29 maja 2026
Odpowiedź od Core Service
We're delighted to hear that Alice was able to assist you efficiently and provide the information you needed, even though your lawn mower was outside of warranty. We pride ourselves on offering helpful and knowledgeable support, and it's wonderful to know that Alice was able to point you towards the right solution and replacement part. We appreciate your feedback and thank you for choosing our services.
Every thing went all ok
Every thing went all ok
prompt delivery no hassle at
from ordering to delivery can not fault it
many thanks..
28 maja 2026
Odpowiedź od Core Service
Thank you for taking the time to leave us such a positive review. We're delighted to hear that everything went smoothly from ordering through to delivery and that you found the process hassle-free. Providing prompt delivery and excellent service is always our goal, so it's great to know we met your expectations.
Easy smooth service.
28 maja 2026
Odpowiedź od Core Service
Thank you for your kind review! We're pleased to hear that you found our service easy and smooth. Providing a simple and seamless experience for our customers is our priority.
Odpowiedź od Core Service
Thank you for your kind review! We're delighted to hear that you found our team helpful and that you received excellent service.
We truly appreciate your feedback and support.
I'm was very impressed with the company…
I'm was very impressed with the company and fast delivery
28 maja 2026
Odpowiedź od Core Service
Thank you for your kind review! We're delighted to hear that you were impressed with our company and the fast delivery of your order.
We really appreciate your feedback and support, and we look forward to serving you again in the future.
Didnt like AI guide as i didnt know…
Didnt like AI guide as i didnt know what a SAN No was, a human would have advised me. Apart from that, service good, parts good & delivery good.
28 maja 2026
Odpowiedź od Core Service
Thank you for your feedback. We're pleased to hear that you were happy with the service, parts, and delivery overall.
I'm sorry to hear about your experience with out AI and the SAN number. Feedback like yours is valuable, as it helps us identify areas where we can improve the support we provide.
We appreciate you taking the time to share your experience and are grateful for your positive comments about the rest of our service. We hope to serve you again in the future.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.