Coolutils Recenzje 

132
Wynik TrustScore: 5 na 5

4,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I purchased Total Mail Converter Pro to archive several years of emails into PDF's for easy storage and distribution. I found the product did the task admirably and it fully met my expectations. I co... Zobacz więcej

Oceniono na 5 z 5

Perfect! converted p7m to pdf instantly without hidden fees, forced subscriptions, pop ups and what not.. Simple, clean, straighforward - top!!

Oceniono na 5 z 5

I had a question about their product and received a response within 24 hours. Their customer service went above and beyond my expectations. I would happily recommend CoolUtils to anyone.

Oceniono na 5 z 5

Total Mail Converter Pro Purchased this program to convert various documents to PDF for easy review for our attorneys. Support was quickly responsive via email. Very happy with this program!

Informacje dotyczące firmy

  1. Producent oprogramowania
  2. Sklep z akcesoriami komputerowymi

Informacje przekazane przez różne źródła zewnętrzne

CoolUtils offers a variety of utilities addressing audio and image file converting. Convert FLAC to MP3, turn RAW photo to TIFF, we have a solution for each conversion task. All Coolutils apps have powerful engines to process thousands of files in one go.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

132 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(132)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 17

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Quick and Professional

They wanted to know about my user experience (UX). We had a couple of emails go back and forth with a rather quick response time. They care about my satisfaction with the program and want to give me continuing support. Great people to deal with!

18 czerwca 2019
Opinia niezależna
Logo Coolutils

Odpowiedź od Coolutils

Thank you, Kevin!

Oceniono na 5 z 5

Great

Great, the only programme that works to convert to the right mp3 format to play the music in my car. All other mp3 formats simply won't play. Life saver! Thank you Coolutils!

11 czerwca 2019
Opinia niezależna
Logo Coolutils

Odpowiedź od Coolutils

Thank you, Maria! We are so glad our Total Audio Converter helps you enjoy music.

Oceniono na 1 z 5

I emailed from their webpage last week…

Funny you respond quickly when you get a bad review, I would suggest you direct your time more toward customer support rather than social media. PLEASE RESPOND TO MY EMAIL INSTEAD OF SOCIAL MEDIA!! its really strange how fast your reply to this and I get NO response from support.

6 czerwca 2019
Opinia niezależna
Logo Coolutils

Odpowiedź od Coolutils

Hello Randy,
I have just checked and found your only email received 8 hours ago. We will certainly resend you the key asap. It normally takes us 8 -12 hours to reply to all issues.

However, you said that you contacted us last week. It's weird that we didn't receive anything, we have to check the issue. Did you use the same Contact form on the site (https://www.coolutils.com/Contact) in both cases?

Update: It seems we are having problems with Zendesk as we use as our support platform. The replies don't reach our users. We are working on it. We will contact Randy via other means right now.

Update2: Thanks to Randy, we have found the bug in our helpdesk, everything is fixed now. I apologize for the inconvenience. I know how frustrating it is when you don't get replies to your requests. We have added additional steps to make sure our replies reach our users.

Oceniono na 5 z 5

The Total Audio Converter is by far the…

The Total Audio Converter is by far the best I've ever used, having had it for almost 5 yrs. & only two minor hiccups both quickly resolved by CoolUtils. If you a product like this then I believe this is the best.

4 maja 2019
Opinia niezależna
Oceniono na 1 z 5

Total Outlook Converter Pro Does not work for any real application

Purchase a business license for Total Outlook Converter Pro, paid extra for support. The product does not work on on PST of an medium size or larger crashes after an hour of processing. I can't get it to work on anything but exporting email groups of only 100 to 200 emails. This is useless to me. Tried to get support help with no response. Buying support provides no support. Not at all satisfied with this product.

4 kwietnia 2019
Opinia niezależna
Logo Coolutils

Odpowiedź od Coolutils

Hello Merritt,
Thank you for your feedback! I have checked the help desk to realize that you purchased Total Outlook Converter Pro on Apr 4. You informed us about the issue the same day. Our support manager within 1 day replied and asked for the source file. We can't fix the problem before we detect it. I assume you might have missed the reply. I am sorry, we should have called you instead, all our fault.

I know how it feels when you can't convert your emails though you paid for it. You start to believe that the app does not work at all. It is wrong. Total Outlook Converter Pro works with hundreds of users and we normally test it on our side every week. However, all PST files are different. Yours contains smth that causes the problem. We are eager to fix it and are looking forward to your source file.

I am sorry for the inconvenience. We try to reply as fast as possible, normally within a day.

Oceniono na 1 z 5

DO NOT USE FOR COMMERCIAL USE - Issues can only be solved by paying for upgrades.

DO NOT USE FOR COMMERCIAL USE. POLICY UNACCEPTABLE
YOU HAVE TO PAY FOR UPGRADES YOU DO NOT NEED. Even when poor programming practices/divergence (commands working on old versions do not work on additional clients or additional purchase is the cause.)

Re: PDFCombine Pro (commercial)
The program's dev.s changed command line parameters required in a version change. When we purchased an additional licence for a new client on our network it would crash from the older call (required new upgraded call). We requested to have the previous version for this client (instead of the new version which won't play nice with the prior version) and were told no. Then we requested to have an upgrade from version 4.1 to 4.2 for the clients we had already paid for, and were told we could do that.... If we purchased the each upgrade at 50% off of the new price and reinstalled from scratch (really just buying the software again at half off. What a racket!)

Once Purchased a commercial licence version should get major or divergent upgrades just like any other software. This is very shady to break your own code (with an unneeded update) and then have the audacity to charge your customers a fee so they can fix old versions to play with a new version. sale of older versoins at current prices would be acceptable, Backward compatibility would be acceptable, a free upgrade would be acceptable. Any of those solutions should be expected on a commercial license / multiple client repeat customer, not "Rebuy everything have purchased so far at half off due to our code change which you do not require or want."

20 marca 2019
Opinia niezależna
Logo Coolutils

Odpowiedź od Coolutils

Dear Douglas,
I am sorry you have faced problems with PDF Combine Pro. Paid upgrades are part of our company's policy and it's open to all users. You purchased the original license back in 2015 and never paid for any upgrades. We have issued a free upgrade to you back in 2016 when you reported an issue. You purchased a new copy of PDF Combine Pro in 2019 and it was a new build, different from the one you used for years. So the support manager asked you to upgrade the previous version to keep up to date.

We develop our apps, constantly add new options and fix problems. We can't offer 100% backward compatibility when a client wants to use both the old and the new version and have the same switches.

However, we will be happy to issue you a free key this time as we value our customers in all situations.

Oceniono na 5 z 5

Best service EVER!

These people bend over backwards to help you out. I had purchased some of their software but years later, after a flood, hurricane, leg amputation, and moving a few thousand miles to a new home - I could not install the software on a new computer. No questions asked. I provided my old key, they sent a link to get the latest software and a new key. You can't ask for me. Thank you. :-)

2 marca 2019
Opinia niezależna
Oceniono na 5 z 5

CoolUtilts Total Audio Converter

Purchased old version of Total Audio Converter eight years ago, and still able to receive updates (with a new serial code) after contacting the company (using email) .
Excellent after service.

27 lutego 2019
Opinia niezależna
Oceniono na 5 z 5

Thank you

Thank you! I will tell all my friends how well you treated me and how great your product is. Quick response always a pleasure not a headache when theirs problem they fix it. Anybody that needs trust worthy Apps get them here.

18 stycznia 2019
Opinia niezależna
Oceniono na 5 z 5

Pleasure to work with.

I have been using TAC since 2011. Exceptionally long list of audio file formats available for conversion, clear and easily comprehensible user interface and excellent customer support provided by Olga. Thank you very much indeed!

18 stycznia 2019
Oceniono na 5 z 5

I'm a musicien and composer

I'm a musicien and composer. TOTAL AUDIO CONVERTER has been very valuable and helpfull to me to manage audio files on various formats as required for many artistic purposes. Great tool!

10 stycznia 2019
Opinia niezależna
Logo Coolutils

Odpowiedź od Coolutils

Thank you Gabriel!

Oceniono na 5 z 5

Licence key number not reconised

Used Total Audio convertor for years, had a issue with the new version, the CoolUtils Support team soon sorted , thank for all your help

7 stycznia 2019
Opinia niezależna
Logo Coolutils

Odpowiedź od Coolutils

Thank you for your review!

Oceniono na 5 z 5

A great utility that does what it says with fantastic support.

A great utility that does what it says it will do, no hidden issues. And it is a team that is committed to constant improvement. The few times I have asked for support were due to my own lack of experience, yet I got excellent help and a rapid response to my inquiries. Buying software from the "Little Guy" can be somewhat disconcerting but from personal experience with Coolutils, these guys are trustworthy and I have been receiving support and updates for years!

6 stycznia 2019
Opinia niezależna
Logo Coolutils

Odpowiedź od Coolutils

Thank you, Paul!

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

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