CookersAndOvens Recenzje 

261
Wynik TrustScore: 3.5 na 5

3,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

In a panic as I had been let down by a large high street/internet company 2weeks before Christmas called cookers and ovens who checked their stock confirmed potential delivery date. Cooker delivered o... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Found what I wanted on website easily - A rangemaster classic deluxe 90 in cream and chrome, with matching black hood, but cheaper than anywhere else. Ordered and paid online with no hassle. Company... Zobacz więcej

Oceniono na 1 z 5

Bought a hotpoint cooker one month ago and this week was told I couldn't use it as a fault was on it untill a engineer came out to fix it. Rang Hotpoint and was told the earliest a engineer could... Zobacz więcej

Oceniono na 5 z 5

We shopped around before deciding on the hob we wanted then shopped around where to buy it. The best price and easy online ordering made us choose CookersAndOvens. They kept us informed, delivered qui... Zobacz więcej

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Informacje dotyczące firmy

  1. Sklep z przyborami kuchennymi

Napisane przez firmę

The UK's top online destination for high-end kitchen appliances.


Dane kontaktowe

3,4

Średnia

Wynik TrustScore: 3.5 na 5

261 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,4

Wszystkie recenzje

(261)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

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Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great Service

Very pleased with Range cooker, delivered very quickly and looks supberb, not used it yet but very happy so far

3 marca 2014
Opinia niezależna
Oceniono na 4 z 5

An efficient and value for money service

Cookers and Ovens were the cheapest online company selling the product we were looking for. Although it is the first time I have heared of them, we took a chance.
They have provided great customer service and fast delivery, so would recommend and use again!

2 marca 2014
Opinia niezależna
Oceniono na 5 z 5

Great prices and service.

Ordered an additional flexirail system for a Neff double oven. The price was heavily discounted, free delivery and arrived on time.

25 lutego 2014
Opinia niezależna
Oceniono na 5 z 5

Excellent service and everything that was agreed happened when it was planned to do so

We had great difficulty finding the correct replacement microwave for our 18 year old inbuilt Nefff.
The assistance that was provided confirmed that we had found the correct oven.
That was a huge relief to us after 6 months investigation.......

The oven was delivered as planned and it is exactly the RIGHT FIT

This is not the type of purchase that we will make regularly but I would be happy to recommend your company.

20 lutego 2014
Opinia niezależna
Oceniono na 4 z 5

rangemaster cooker, hood and splashback

We purchased a rangemaster cooker and hood which arrived in excellant condition and looks amazing in our new kitchen, However the universal rangemaster splashback arrived damaged the finish looked cheap so it was returned. The company issued a refund without any fuss so excellant service

18 lutego 2014
Opinia niezależna
Oceniono na 5 z 5

a smooth transaction

It was very easy to use the website, we got a great offer on a rangemaster cooker, hob and splashback. The customer service team telephoned me when they had received the cooker in and tried to make a note for the delivery driver as much as they could to avoid nursery and school runs. Excellent service, I've not had the chance to test the cooker yet as we are waiting till our new kitchen has been installed. Can't wait to use it!

15 lutego 2014
Opinia niezależna
Oceniono na 5 z 5

very helpful staff

made a mistake on my order and had tp send back wrong part. No problems with this and staff were very helpful

13 lutego 2014
Opinia niezależna
Oceniono na 5 z 5

Red hot service!

Dates were critical when ordering my Rangemaster Professional+ cooker, hood and splashback, so I emailed late one Friday evening to see when they could be delivered. Amazingly, Melanie replied first thing on Saturday morning to confirm that the items could be delivered by the required date so I placed my order right away and received confirmation by return email. I was kept up to date throughout the purchase process by Melanie and Emma who were always friendly and efficient. They used a highly professional carrier whose staff was also helpful. Needless to say the cooker etc arrived securely packaged and on time. Thank you CookersandOvens for your red hot service!
PS Competively priced too!

11 stycznia 2014
Opinia niezależna
Oceniono na 2 z 5

Delivery issues :(

Bought an oven from these guys in early December as they offered to get it to us for Christmas. Having placed the order and paid for delivery and installation we got a call to say that no fitters were available before the end of Jan so they could deliver if we could install. Not a problem as we knew someone who could fit it and we were refunded the £30 installation fee. When I booked in the delivery I answered the questions on the website about access. On the day of delivery the "two man" delivery team arrived. This consisted of one person who looked like they might be able to manoeuvre a massive oven and a rather gangly looking chap who can't have been more than about 17. They quickly established that the oven wouldn't fit along our hallway, and as there are 4 steps up to the other door (and the second guy was tiny) they weren't able to attempt that entrance.
On speaking to the company about it we were told our options were to unwrap the oven (at our own risk, any damage on the way in would be our liability but it's ok because they could sell us spare parts if any damage occured) or pay £150 (!!!!) for their three man delivery service. We were also told that this would count as a failed delivery so we would not get our £60 back. £210 to get an oven into a fairly standard house seemed a little steep to us so we cancelled the order.
To be fair the cancellation was, in the end, not an issue as the delivery company were supposed to call before delivery to discuss access and didn't but it did leave us without an oven for Christmas.

I have no issue with the way the company handled the process at all, they were courteous and prompt with the refund. However, how a company can justify £150 to deliver an oven is beyond me. When ordering from them, be VERY sure that what you're buying will fit as if it doesn't things get very expensive.

2 stycznia 2014
Opinia niezależna
Logo CookersAndOvens

Odpowiedź od CookersAndOvens

Unfortunately due to a miscommunication between the customer and the delivery company, combined with the difficult access at the rear of the property (which involved lifting the 120kg cooker over a wall above the steps) meant that the two man delivery was not the best delivery option and the delivery sadly failed.

Despite us exploring every avenue possible to ensure that the appliance was successfully delivered for Christmas, the customer declined and we happily gave a full refund as requested with no additional charges.

Oceniono na 5 z 5

Service as it ought to be

From first contact to delivery, I cannot fault the service from this company, and from Rangemaster (who undertook the delivery). Our local supplier raised all sorts of issues about access to the property none of which were a problem to these companies. The sales staff were very helpful, the price very competitive, and the delivery date quicker than out local supplier. Sadly in some repscts, buying on line was better in every respect. Come on locals pull your socks up!.
Meanwhile Cookers and Ovens. thank you!

23 grudnia 2013
Opinia niezależna
Logo CookersAndOvens

Odpowiedź od CookersAndOvens

Thank you for taking the time to write a review, the more information we have at the point of order the easier it makes a successful delivery on the day so thank you for taking the time to discuss delivery with us in detail. We pride ourselves on our service being a small company and were pleased to have been able to help!

Kind regards

Melanie

Oceniono na 5 z 5

Delivered what it said it would when it said it would good service

In a panic as I had been let down by a large high street/internet company 2weeks before Christmas called cookers and ovens who checked their stock confirmed potential delivery date. Cooker delivered on time no fuss no hassle. What more could you ask

17 grudnia 2013
Opinia niezależna
Logo CookersAndOvens

Odpowiedź od CookersAndOvens

I’m delighted we were able to come to your rescue! Holding a large stock of Rangemaster this year has enabled us to offer prompt delivery of appliances this Christmas. Happy New Year!

Kind regards

Melanie

Oceniono na 3 z 5

product and value great, delivery processing less so

Ease of ordering, product and value great.
No indication of delivery date when ordering.
Subsequent email indicating delivery week was found when queried to relate to delivery in to stock, not to customer necessarily. A delivery date was phoned through to us, but it never arrived even though I had a workman on site awaiting it - error admitted when I rang in.
Delivered the next day without a hitch.

13 grudnia 2013
Opinia niezależna
Logo CookersAndOvens

Odpowiedź od CookersAndOvens

Dear Wendy

Please accept our apologies over the confusion regarding the delivery date. As soon as it was brought to our attention we prioritised first drop delivery the next day. We always give an indicative delivery date initially and advise we will contact directly to arrange delivery once the appliance is ready for despatch. I hope you are enjoying your new Rangemaster.

Kind regards

Melanie

Oceniono na 5 z 5

great value products and fast delivery

I purchased a competitively priced Range-master cooker and got the cooker hood we wanted for half the price. When ready to install the hood i noticed slight damage to the stainless steel cover, one phone call and a few days later a replacement part was delivered without any fuss, what excellent customer service!!!!!!

28 listopada 2013
Opinia niezależna
Logo CookersAndOvens

Odpowiedź od CookersAndOvens

Dear Martyn,

Thank you for taking the time to write a review. We believe our aftersales service to be of a very high standard. We want all of our customers to be delighted with their purchase and we are always only a call or email away!

Kind regards

Melanie

Oceniono na 5 z 5

Fandabydozy

Very good price, excellent delivery can not fault my item or service.

25 listopada 2013
Opinia niezależna
Logo CookersAndOvens

Odpowiedź od CookersAndOvens

Dear Sandra

Thank you, we work hard as a team to remain competitive whilst still providing first-class service.

Kind regards
Melanie

Oceniono na 5 z 5

Good quality product as advertised backed up by polite office staff.

Reasonable price and very helpful delivery driver who put the heavy item exactly where I asked and even offered to take the packing and box away for me. Very good service.

9 listopada 2013
Opinia niezależna
Logo CookersAndOvens

Odpowiedź od CookersAndOvens

Many thanks for the review. I'm happy you were pleased with our 'polite office staff' and 'helpful delivery driver' too. we have built our reputation on good customer service.

Regards,
Emma.

Oceniono na 5 z 5

Unbeatable value and service!

By ordering our Neff oven and microwave combination oven from CookersandOvens we were able to take advantage of their offer and receive the warming drawer we wanted for free! This saved us well over £300 compared to the cheapest prices on the internet. The service we received was excellent, and our appliances were delivered exactly as promised, arriving the day after our new kitchen had been fitted. Highly recommended.

9 listopada 2013
Opinia niezależna
Logo CookersAndOvens

Odpowiedź od CookersAndOvens

Thank you for comments. We constantly check we are offering the best deals and service for our customers.

thanks,
Emma.

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