CluedUpp Games Recenzje 7001

We had to cancel last minute due to illness and they gave us an immediate credit. It was fast and easy and we are excited to be able to reschedule for another week.

Unfortunately I found this difficult to follow as a first time attempt. We do not feel the instructions were very clear nor how to use the app and what to do. I didn't know the time limit for submitting photos was the same as finishing the game itself or that they were to be put on a public forum on Facebook! I cannot do that with children in the photos. I thought it would be somewhere to message them through or it would be a private page at least, not the event page itself. I saw the winners photos earlier following the link in the email, and they have images from the characters in the app in their photos. Do you take photos while in the game itself or regular photos and submit them? Is that how everything is submitted in time because it's all through the app? The only thing I knew of was you can attach a group photo of your team to go with the name. Some of the spots were in car parks and one had me needing to walk into the street before it would pick it up. Like literally in the middle of a lane on the road! We had children with us! It says family, children free so it should be reasonably child friendly not here wait there while you watch me run into the road where cars go.
It was far too much to try to figure out while having to look at a screen, retain facts, read odd things and keep an eye on traffic, public people (that were not interrupting them or they're not a concern to us), ensure children are ok and still with us etc. Plus still be finding things out after it's all done and dusted. Oh and that we can't even check over anything once it's solved. We couldn't go back and look at anything at all the moment it was finished.
Before receiving the before event emails, I initially thought there would be a stand or tent in the square where you could go to start from and you have to find things. I was thinking pen and paper, going to areas to find an actual physical place mark. An actual event.. seeing people and themes etc. really get the feel for it and get into it
I totally do get why it's an app, the extra information and whatnot is much easier to access. Personally I think an area where at least a little stand and someone was there would make it much easier. Things happen like it wouldn't unpause and said I had to go "here" to unpause it when I'd been nowhere near that area when I did pause it. We had stopped at the public toilets where I paused it while the children went in. When they were done, I tried to unpause it but no I can't, I was going to get another penalty unless I went to some random spot I was nowhere near previously. Speaking of the penalties, I get it but we got many in the beginning yet have no idea why, that in the end when we found the unpause spot, we just sat down and accepted the penalties to just finish it plus everyone was getting quite over it so it was loosing all it's appeal.

I think it could be really enjoyable if it hadn't felt so overwhelming. I had been overly anxious about trying it out initially but the email made it sound so simple. I get I'm not the best with technology and I accept that someone who is tech savvy wouldn't have struggled like I did but it wasn't just me that was getting confused. I know I am more likely to make mistakes and not understand technology so I had people on the team that did understand technology yet they were also confused and said it definitely couldn't have been explained a lot better. They had been looking at the events for quite some time too and were interested but not wanting to try it alone either so it's not like they hadn't heard of it or not read anything about the events on the site. Again, if someone was there who knew all the ins and outs, this could have been easily sorted right from the beginning and been enjoyable not stressful. I know there was an email address and we could have tried that but again, it was getting very overwhelming. The younger kids could have had their own devices to look through if I'd known you could do stuff like that. There was nothing different to look at besides the map and clues on the screen. If there's camera work through the app then that would be so much better ! Why are these bits not put in the emails at the very least but honestly, in the write up for the game itself.
I'm not sure if we'd try it again, at least not any time soon. We were thinking about the CSI one in a few months but now not so sure we will be trying that.
I get the appeal for the weekend but during a weekday would be great too haha I doubt that but just an idea lol

I am in the hospital and cannot attend today's Wizarding game, but CluedUpp Games was right on it to exchange my ticket for a future event!! Thank you CluedUpp Games for being so understanding and working with me!!!

If I could give less I would..gps failed at every phone we had . Nothing works, and marked for kids but just text with no video or effects or nothing but text . Do not use it...let down.

Awful! So boring and overpriced. Played Beauty and the Beast with my daughter. The advertisements make it look fun and interactive, but you may as well just play a video game at home. My daughter was very disappointed too. I tried to contact customer support for a price adjustment but they never responded. Do not recommend.

If I could give 0/5 I would. My wife and I signed up on the app beforehand for a smooth experience and that is definitely not what we got. At first it wouldn’t let us join the same team. Then on game day it randomly said we were both in the team, but team player count was still 1/6. When we did activities it would cancel as soon as one person completed, or failed the activity (likely because the app thought we were the same person).

After playing for about an hour, the POIs stopped working; meaning we couldn’t continue with the story and eventually quit without finishing. Waste of money, waste of time, and still don’t know who the killer was - 100% will not buy again.

TERRIBLE Customer service.
I bought a Cluedupp game for 20th January and subsequently found out I need an operation and needed to move the date. As I bought the Flex pass, theoretically I can move the date. The web instructions give an email address to contact to request the move.
I emailed on 9th Jan, 15th Jan and again today just before my operation on 17th Jan. ZERO response. And no phone number available to contact anyone.

What a waste of time and money.

Me and my partner did the Crystal Pursuit game in Manchester today and we were very disappointed with the game. You download an app to play game which is quite easy to follow. The app is a gps map helping you to navigate to points on the map where you are give questions through the app to answer. To complete the game you have to visit all the marked points and answer the questions to gain crystals. On our map 2 of the points were inside working businesses one of which we were asked to leave the premises unless we were paying customers. This meant we were unable to complete the game. Only thing I can guess is that this is on purpose to try and get you to spend at these businesses. Their website also makes it look like they have staff that get involved with the games but there wasn’t anything like that. We won’t be using them again.

The mystery solving games are well written and fun to solve. Once you reach the starting point, the game will have quests to follow to gather clues, the quests are fun challenges or games played on the leader, or leaders phones. The game leads you around a designated city area (usually course spans 3 square blocks) it's a wonderful way to spend time with family & friends, and the $$ is very reasonable.
My group also enjoys planning the costumes (optional, but add to the experience) and taking a creative team photo. I highly recommend giving CluedUpp a try!

Essentially, it’s just a game that you play on your phone. There’s no representation from the company what so ever, not even anyone dressed up in the theme, no posters, no characters, nothing! You wouldn’t even realise it’s on apart from seeing other players walking round on their phones. Read the poor reviews as they’re accurate and the good reviews are most probably fake.
Completely miss sold and miss represented on their website

I bought this for our daughter in the UK (we live in NZ) and needed some help from the customer service...Katie answered me within minutes and resolved my query...my daughter and her friends are looking forward to the experience.

Fantastic help when I couldn’t find my confirmation email. Fast and pleasant responses

Great games and great customer service based on the 5 games I've bought under them.

If I could give this game zero stars, I would. I was expecting it to be lame but not this lame. I was expecting that locations in the game would be matched to actual city landmarks, so you would basically be doing a walking tour with a themed twist. The "locations" in the game are not even matched to actual landmarks or really anything in the city, they
are just random spots on the map. So when the app is saying "you see a statue", be prepared to use your imaginations, kids - there is no actual statue. It's very similar to Pokemon Go, but way less fun. Thankfully we got this at a discount, I would have hated to have paid full price for this crap. I feel really sorry for anyone who takes the trouble to dress up in costume to do this. What a complete waste of time. Don't buy this.

We started the game but it took us a while to realise that the clues were virtual and not real. We were looking for actual clues. It made us walk from place to place but didn’t interact with the surroundings so it was all on the phone. Very disappointed by the game and after a lunch stop we gave up walking and just took the penalties to finish the game. Probably won’t play another one.

It's essentially a computer game combined with GPS coordinates. The game is almost completely device based with very little interaction with the real world (other than walking from one spot to another). I was expecting some videos to support the storyline or even some augmented reality of characters superimposed into the location. It said to have our volume up, but did not get any sound (perhaps a setting? But could not find a way to change it).
We got bored early on and ended up taking time penalties to just get to the end of the game. Waste of money, sadly.

I purchased this experience for my daughter and family
They are really looking forward to it
Customer care has exceptional

Jeremiah was an excellent help when I did an error in my end! Super happy, great service and immediate reaction 🥰 and even during Christmas! Super 🤩

We LOVE our CluedUpp adventures! We've done 4 now and had a great time with each of them. The customer service is exceptional- we had an admin issue on a Saturday and had quick email replies despite it being a weekend, that allowed us to do an adventure that we would otherwise have missed out on. It's a great way to spend time with family it a group of mates. We've already booked another one for early next year and we highly recommend them as a fun and alternative way to enjoy a couple of hours.