Cleverboxes 

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We received these items last week, unfortunately there was a problem with the table, but after contacting Gemma through the 'chat' function on the website it was all sorted with no fuss at all. Gemma... Zobacz więcej

Oceniono na 4 z 5

Ordered a DJI Mavic drone and it was delivered the next day with DPD! So super quick delivery! however I changed my mind and had to return it. Return procedure was straight forward and communication w... Zobacz więcej

Oceniono na 5 z 5

I had my first experience with Cleverboxes. I have ordered bed linien and could not create one order , I had to split my purchase in two different orders. I have contacted Cleverboxes and aksed the... Zobacz więcej

Oceniono na 5 z 5

Have ordered a few items now without any issues. Set of curtains arrived wrong length, but after contacting Gemma at customer services she got replacement curtains sent out promptly. Very pleased wi... Zobacz więcej

Informacje dotyczące firmy

  1. Projektant wnętrz
  2. Sklep ogrodniczy
  3. Sklep z oświetleniem
  4. Sklep TV

Napisane przez firmę

With over a decade of experience in on line retail we have expanded our product catalogue far beyond our roots in the IT and Consumer Electronics sector. We believe in protecting our strong values of providing the highest level of customer service, direct communication and after sales support. This is an approach that has led to industry acclaim and recognition through awards for our outstanding Customer Service. We work hard to bring you the widest range of quality products from brands that not only share our values but work closely with us to ensure we offer the most competitive pricing we can. Through many years of building relationships with top brands and manufacturers we are able to offer such a wide range of products from hedge trimmers to TVs and from pillow cases to garden parasols. We're big enough to have real bargaining power with suppliers, but we're never too big to lose the personal touch with our customers. In order to allow us to do this we employ unique specialist systems to ensure our customers get the best available deals. Our status as a partner of Tesco Direct is testament to our ability to provide not only a great product offering but also back that up with our fulfilment performance and detail to service. We have honed our skills developed from years of experience to offer one of the most comprehensive partner catalogues available on the marketplace at any one time. Ultimately our goal is simple - we offer old fashioned customer service utilising new technology to secure great products at great prices with the addition of the highest level of support.


Dane kontaktowe

Wszystkie recenzje

(2269)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
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Oceniono na 2 z 5

Very late next day delivery

Ordered on a Friday morning before 12pm and paid extra for next day delivery and didn't receive goods until Monday afternoon. Disappointed as I wanted the goods for Saturday, surprised that dpd don't deliver at weekend

22 września 2017
Opinia niezależna
Logo Cleverboxes

Odpowiedź od Cleverboxes

Hello,

Thank you for your feedback. I am very sorry you did not receive your order as planned. Despite the order leaving us on time on the Friday our couriers unfortunately did not deliver on Saturday as instructed. I have spoken with the depot and have asked them to investigate why this happened.

Please let me know if there is anything else I can do to help.

Kind regards

Hannah

Customer Services Manager

Oceniono na 5 z 5

Excellent little radiator.

Really pleased with this little radiator. Heats our Summer house a treat! Handy wheels for moving position, which were easy to attach. Variable heat settings very useful. Was delivered 3 days before estimated date. Definitely recommend product and company from my experience.

22 września 2017
Opinia niezależna
Oceniono na 5 z 5

This is the first time I have used …

This is the first time I have used Cleverboxes and I have to say that I am really impressed.
I had a problem with my original product and after contacting customer services a replacement was shipped straight away and a returns label emailed. The whole process was really fast and there were email alerts at every stage. Plus DPD are the courier used and they too give excellent customer service.

22 września 2017
Opinia niezależna
Oceniono na 5 z 5

First order and satisfied so far.

Items were delivered on time and in good condition. I have now ordered additional items as they have shown themselves to be reliable. I did pay more for the items as they were marginally cheaper on other websites but felt the small increase was worth it to ensure the good service.

19 września 2017
Opinia niezależna
Oceniono na 2 z 5

Ordered a drainer

Ordered a drainer - website indicted that stock was available. 2 days later I received an email indicating that my order could not be fulfilled as there was no stock availability.

18 września 2017
Opinia niezależna
Oceniono na 2 z 5

Just ok

I ordered an item then received an email to say the product was out of stock. Very disappointing but alternative has been offered.

17 września 2017
Opinia niezależna
Oceniono na 5 z 5

Good communications from the company

Good communications from the company, problem supplying one of the items ordered online, they got in contact and offered a more expensive one for the same price. Now that's good customer service.

17 września 2017
Opinia niezależna
Oceniono na 4 z 5

As described and sent quickly

The item was as described and sent quickly. My only reservation was the fact that the polybag had been speared by something in transit and the hole went through to the box inside. Luckily no damage, but not good.

16 września 2017
Opinia niezależna
Oceniono na 5 z 5

Delighted

Found an excellent product cheaper than anywhere else. Ordered it and it arrived the next day. Delighted!

16 września 2017
Opinia niezależna
Oceniono na 5 z 5

Great customer support.

We recently bought "Martina Two Tier Coffee Table - Sonoma" from Cleverboxes. It arrived quickly, but unfortunately the two main parts of the table were damaged badly at one of the angles. We contacted their support which assured us it was probably due to the transport and offered us to send replacement parts. And sure, soon after that we received the replacement.

We are happy that the customer support acted swiftly and didn't required from us to send back the damaged table. Handling the situation like that makes us confident that Cleverboxes are reliable.

14 września 2017
Opinia niezależna

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