Cladding Monkey Recenzje 

286
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I cannot recommend Cladding Monkey enough, my site team had a last minute change to a project and I ordered the materials online with no hassle it arrived the next day. I did make an initial mistak... Zobacz więcej

Oceniono na 5 z 5

I ordered kit to sheet out a bathroom, their prices are keen, the delivery prompt. It's a great product and I say this having experience with other brands and companies, simple to install, a compete... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

The return procedures are ridiculous. I bought panels and now I have to return the 230cm long ones by myself. I was willing to pay the delivery fee, but they don’t offer any collection service. I have... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Fantastic ivory/buttermilk cladding for my kitchen. Looks amazing. It has beautifully covered badly damaged walls after the removal of old tiles. And so cheap compared to the posh `kitchen panelling... Zobacz więcej

Reakcja na opinię


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

286 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 66% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(286)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 27

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Fantastic Customer Service

We ordered some cladding and trims as a matter of urgency and of course in the mad rush we made an error with the colour of the trims. Thank you Kellie for spotting this unusual request and for calling us to confirm the colours needed. We were able to smoothly rectify the order before same day dispatch. Delivery turn around 1-2 working days, big thumbs up.

4 kwietnia 2022
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Thank you Aneeqa, your feedback is greatly appreciated

Oceniono na 5 z 5

Truck stop

Ordered some cladding to cover bait cabins for the staff in a lorry truck stop. The staff advised which thickness would be needed, and I have to say it looks cracking. They helped with adhesive quantities and what finish it go for, I have a few more if these to do so I will be back.

10 marca 2022
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Thank you Fran

Oceniono na 5 z 5

Great end to end experience

Great company, product, price and service. Kellie in customer service was very helpful and did everything she could to ensure I got my order quickly.
I would have no hesitation in recommending Cladding Centre to anyone and am sure you will be as happy as I am!

10 marca 2022
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Thank you Richard

Oceniono na 5 z 5

Very helpful

Very helpful customer service.

9 marca 2022
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Thank you Dan

Oceniono na 1 z 5

Very poor service

Very poor service, sent wrong size sheeting, website advertised 10ft x 4ft, they sent 3000mm x 1220mm so already 50mm short then measure sheets and all were 2990mm long. Completely ruined all work that had already taken place and had to start the build again as couldn't wait for replacements due to time constraint. Company did not care one bit. Offered a return and replace but was not an option we could take so had to spend 2 days rebuilding the carcass work to fit the substandard panels. AVOID AT ALL COSTS

9 marca 2022
Opinia niezależna
Oceniono na 5 z 5

Great service

Great service, quick delivery and a very helpful team on the end of the phone.

2 marca 2022
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Excellent news, its great to hear you are pleased with the service!

Oceniono na 5 z 5

Brilliant service

Kellie & The Cladding Monkey team are always polite & more than helpful. We receive speedy quotes within 10 minutes & always receive a reliable delivery service.

1 marca 2022
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Thank you! We do try our best!

Oceniono na 5 z 5

Fantastic from start to finish

Fantastic from start to finish. Asked for a quote and got it back within 10 minutes, very friendly when I asked to amend the order. Great price and got next day delivery. Could not recommend them enough, Great team and will be ordering with them again.

28 lutego 2022
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Thanks Jordan, the feedback is much appreciated!

Oceniono na 5 z 5

Great Company

What a find - brilliant customer service, Kellie pulled out all the stops to get the product to us on time and then follow up with further information when requested. Will definitely use again.

23 lutego 2022
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Thank you Becky for the feedback :)

Oceniono na 5 z 5

Excellent Customer Service

Dealt with Cladding Monkey on 2 separate occasions so far. Product is really good. The reason I will always use this company is the customer service and sales support, which is excellent; professional, knowledgeable and friendly, Kellie dealt with my requests and technical questions which enabled me to complete a really good job.

22 lutego 2022
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Thank you Steve, that's what we are here to do!

Oceniono na 1 z 5

Broken Promises and Sanitary Walls

We've had an absolute nightmare with our order from CladdingMonkey on delivery of a small order of panels and trims for a commercial kitchen unit.

Order was placed on a Friday and we spent £95 on a next working day delivery service to fit in with our tradesmen on site. On the Tuesday we waited around all day for the panels to arrive with no tracking and we received nothing. After 10 to 15 calls to Cladding Monkey we realised we were not going to get in touch with them until the following day. When we did speak to them they said their couriers had lost the parcel and they would send a replacement next day for a pre 12pm delivery. It came 48hrs later at 4:30pm, as an incomplete order.

We chased them the following Monday for the missing items, which we were assured would be delivered next day. These arrived 4 days later on a Thursday at 5pm.

In fairness, everyone we spoke to was sympathetic to the situation and polite on the phone - however we waited 14 days for a next day delivery service. I wasn't planning on leaving a bad review until Cladding Monkey told us that they would not be refunding our shipping cost in full as their couriers didn't refund them - which means we got a £55 refund from a £95 delivery charge, despite paying £340 PER DAY for labourers to be onsite to collect and an install items that simply did not show up, not to mention wasted rent on renovating a space that could not be completed until our order arrived.

In summary:
- Nice People, but impossible to contact after 2pm
- 14 Days for a 'next day' order to arrive
- Overall we are out of pocket around £1.2k in wages after spending £600 + £95 Delivery charge because we used this company.

Avoid.

18 lutego 2022
Opinia niezależna
Oceniono na 5 z 5

Best Service

The Cladding Monkey Team were so helpful with my order and they went above and beyond to get my order in time. Lovely Team - Special thanks to Kellie.

9 lutego 2022
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Thanks so much Sarah!

Oceniono na 5 z 5

Excellent service.

Excellent service.

One on one prompt responses to my queries by telephone and email.

8 lutego 2022
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Thank you for the feedback Christine!

Oceniono na 5 z 5

Satisfied Customer

Very pleasant transaction from start to finish, staff very helpful and knowledgeable of their products would highly recommend and use again in the future

26 stycznia 2022
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Thank you Graham, we are pleased you are happy!

Oceniono na 5 z 5

Amazing communication and good quality

Amazing communication, fast delivery and good services. I did couple of orders with them and for sure I will be back for more as the products are good quality and the service is top

17 grudnia 2021
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Thank you for the feedback Marius and we look forward t dealing with you again in the future

Oceniono na 5 z 5

Company you can rely on

A company you can rely on with superb products. Any problems you may have, Christine is there to help you to resolve to the best of her abilty.
I want to personally thanks Christine to resolving my problem I under estimated number of trims on my project. Christine resolved and turning it around and I have my trims within 24 hours.
If you looking for this type of product. I highly recommend them. 5 dtsrs plus

16 grudnia 2021
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Thank you Clive, the team work hard to resolve any issues that arise, we are happy to hear you are pleased with the service and products.

Oceniono na 5 z 5

Great service and really fast delivery …

Great service and really fast delivery saved alot of hassle. Staff rang to confirm order and all ran smoothly
Third time using these both middlesbrough and gateshead. Thank you .

16 grudnia 2021
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Thank you Joanne, we appreciate the positive feedback!

Oceniono na 5 z 5

Very helpful customer service team

Very helpful customer service team.

Affordable, quality materials. Simple to fit when you follow cladding monkeys handy instructional videos.

Would recommend to a friend every day of the week.

13 grudnia 2021
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Thank you Charlie! We do work hard to ensure the process runs smoothly from start to finish! Your feedback is very much appreciated

Oceniono na 5 z 5

Excellent supplier!

As a contractor, we always use Cladding Monkey for our projects - service & delivery are always excellent, in spite of Covid/Brexit/HGV drivers/Fuel shortages ;-) , and if we encounter any problems, they are resolved immediately. Highly recommended!

8 grudnia 2021
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Thank you Kate!

Oceniono na 5 z 5

Products and Experience

I have recently placed and received some cladding for my newly built PT studio. The products are great value and look the part. Delivery was smooth and on time given what’s going on in the world, and the staff are really helpful and if you’re unsure, will give advice and guidance.

I now have another job to price for a client who is transforming her garage into a dog grooming parlour, so thank you guys and I look forward to ordering again soon.

3 grudnia 2021
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Great stuff Richard, we are very pleased you are happy!

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