Cladding Monkey Recenzje 

286
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I cannot recommend Cladding Monkey enough, my site team had a last minute change to a project and I ordered the materials online with no hassle it arrived the next day. I did make an initial mistak... Zobacz więcej

Oceniono na 5 z 5

I ordered kit to sheet out a bathroom, their prices are keen, the delivery prompt. It's a great product and I say this having experience with other brands and companies, simple to install, a compete... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

The return procedures are ridiculous. I bought panels and now I have to return the 230cm long ones by myself. I was willing to pay the delivery fee, but they don’t offer any collection service. I have... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Fantastic ivory/buttermilk cladding for my kitchen. Looks amazing. It has beautifully covered badly damaged walls after the removal of old tiles. And so cheap compared to the posh `kitchen panelling... Zobacz więcej

Reakcja na opinię


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

286 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 66% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(286)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 27

Napisz recenzję
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Oceniono na 1 z 5

Awful customer service

Awful customer service , placed a order 2 weeks ago (didn’t receive it in the 5-7 days I got told I would upon ordering) only then to be told it’s my fault for not contacting the distributing company . 3/10 company , 1/10 customer service - customer is never wrong maybe you should tell your staff that when they are blaming me for not receiving my order

8 października 2025
Opinia niezależna
Oceniono na 5 z 5

I cannot fault the services or products…

I cannot fault the services or products from this company at all. I was hesitant about which product I would need for the job at hand, but i was reassured, they advised me on what would be best. Pleasure to have the expertise and advice on the phone like the old days, instead of just emails! Makes a whole lot of difference, thank you.

13 września 2025
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Thank you for sharing such a detailed review, Siobhan. We're delighted you enjoyed our cladding. Your feedback motivates us, and we can't wait to serve you again!

Oceniono na 5 z 5

As a first time buyer

As a first time buyer, I called for some advice. Spoke to a lovely lady who gave me some fantastic advice, and actually saved me a few pounds. Product has arrived and its great quality, would definitely recommend to anyone and order again

1 września 2025
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Hi Leanne.

Although we have lots of returning customers, its important to look after our new ones as well, which is why we are here to speak on the phone or email regarding queries. It can be daunting enough starting a new project, without having to worry about which product would be best etc.

If we can remove any uncertainties or answer questions to make the process easier, then its a job well done

Thank you for the review!

Oceniono na 5 z 5

Searching for a great product, found a great company with fab customer service!!

I was desperately searching for an option that was good quality and affordable, to finish our self build cattery project at home.

I tried various different ways to price what we needed through the website, looking at individual items or possibly purchasing their DIY bundle packs but that would have left me short on some items and excess of others.

So I rang customer service and I am so glad that I did. I initially spoke to a lady called Claire who understood my dilemma and kindly passed me through to Kellie.

Kellie and the team really went above and beyond!! She is amazing!! Super helpful, super friendly and super knowledgeable!! She even went as far as to send me multiple quotes with lots of different options in thickness/style etc so I could stick to budget.

Ordering/payment easy and straight forward.

Courier company sent a wagon too big for the road, even though Kellie did inform them of this ( totally out of Cladding Monkeys control even with all the info provided ) we are on a single track road, out in the sticks.

But true to their word they came the next day with a smaller wagon and the guy was amazing, nothing too much trouble, very helpful and we actually had a great time unloading!!

Kellie and the team kept me informed every step of the process as we had never ordered with them before, great communication, clear concise information and instructions, emails and telephone calls to be up to date with what was happening and what to expect.

Just wanted to say a huge thank you to Kellie, Claire and the team!! We would definitely recommend and use again in the future!!

Great customer service and so very grateful for all of your help. Thanks again guys!!

11 września 2025
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Wow, thank you very much for your review, it makes our job worth while when we receive glowing feedback like this!

Oceniono na 5 z 5

Cladding Mistake (Mistake by me sorted by Cladding Monkey)

I ordered some cladding today, however I didnt add the correct amount of sheets.
I phone the office and spoke to Kellie, she was very helpful and arranged for the additional panels to be added to the order. This came through as a pro-forma invoice which I didnt manage to pay until 13:00 but they still managed to get me on for delivery tomorrow. Nice & easy and great customer service.

10 września 2025
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Hi Jack.

Mistakes happen but its how you correct them that matter, we are always happy to help when things happen.


We really appreciate the review, thank you!

Oceniono na 5 z 5

Amazing products, prices and customer service

We had a delivery that was slightly damaged and a replacement was ordered and arrived next day. Nellie even ordered it before I confirmed to ensure arrival next day.
Only one part of the shipment was damaged but they replaced the full lot, no questions or issues.
But wjat made the whole experience amazing was the superb customer service.
Promt replies, common sense and service that came at a cost to them.
I'm these days it's so refreshing and surprising to see. Cladding Monkey keep up the amazing work.
A special mention to Kellie for going above and beyond.
Thanks so much

12 sierpnia 2025
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Than you very much for the positive feedback! We are really happy you were more than satisfied with the service we provide!

Oceniono na 5 z 5

Great Service and Product

My first time using this company and you always do that with a slight sense of trepidation. However, their customer service and response was second to none. Ordered on a Sunday evening. Phone call and emails clarifying a point on the order on the Monday morning. Product delivered at 0745 on Tuesday. How can you beat that. Thank you!

7 lipca 2025
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Hi, wow thank you very much for your comments. We do try and provide a fast service!

Oceniono na 5 z 5

Excellent service and delivery

Excellent service and delivery, really well packaged. Used this company for a few years now. Would definitely recommend.

5 lipca 2025
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Hi Adrian, we are pleased you are happy with the products and service but more so, we value so the working relationship we have built.

Oceniono na 5 z 5

Ordered from this company twice now and…

Ordered from this company twice now and both times delivery has been on the button
Great service and very helpful when I called for advice

Thanks again cladding monkey

I’ll be sure to use you again

21 maja 2025
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Hi Lee, that feedback really means the world to us, thank you so much.

Oceniono na 5 z 5

Bought a load of pvc wall cladding

Bought a load of pvc wall cladding. It was high quality and shipped incredibly fast. Spoke to customer service and they were amazing helped with any queries I had would recommend

30 kwietnia 2025
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again

Oceniono na 5 z 5

I ordered cladding for my garage and it…

I ordered cladding for my garage and it was exactly what I needed. The quality is excellent, and it’s made a big difference in the overall look and the overall durability of the cladding seems great. Great and fast service!

21 kwietnia 2025
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

We’ve passed your wonderful review onto our team . Thanks so much for taking the time to leave a review about our cladding and service. Our customer’s feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time. Thanks for choosing to shop with us!

Oceniono na 5 z 5

I was delivery sheets that were damaged…

I was delivery sheets that were damaged on the edges due to transport issues, I contacted cladding monkey and raised the issue a week after delivery and they replaced the sheets via a 24 hrs delivery schedule. No if’s or but’s, great after sales services. Recommend them!

4 kwietnia 2025
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Hi David

Thank you, we do try to resolve any issues that arise in transit :)

Oceniono na 5 z 5

Fantastic company to deal Quality Products

Fantastic company to deal with, used on lots of our projects and really helpful and delivery times are great , we dont buy other cladding makes now as quality is always good and rates are great too.10/10

11 kwietnia 2025
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Hi Paul. Thank you so much for taking the time to leave a review, as a returning customer we really value the feedback!

Oceniono na 5 z 5

Excellent customer service and support

Excellent customer service and support, great product, I had damaged boards from delivery company, badly handled, the damaged boards were replaced hassle free within 24 hours from supplier, they were really helpful.

3 kwietnia 2025
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Hi Mel. Thank you for the feedback, things can happen in transit but we always do our upmost to resolve it as quickly as possible for customers.

Oceniono na 5 z 5

Customer services is second to none

Customer services is second to none, I dealt with Kellie.. It was fast response on the phone line (no leave a message and I'll get back to you nonsense) and my queries were easily dealt with. Next day delivery available too. Will definitely stick with this company 👍

3 kwietnia 2025
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Hi Jack. Thanks for taking the time to leave a review and will make sure Kellie sees this. we do always try and answer all phone calls even through busy periods, as we feel it is important to still have that personal touch with customers, despite us being an online company!

Oceniono na 5 z 5

Excellent company

I fancied something different in my newly extended kitchen, so I opted for cladding. The service from these guys was great, from enquiring about the products, to then receiving coloured samples and then finalising the order, it was brilliant. The team genuinely wants to make sure customers order the right products to suit their job. It’s So refreshing to have that these days. Will be using again and recommend highly!

10 marca 2025
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Hi Vicky, we are really pleased you are happy with the products and service, thank you for the review :)

Oceniono na 5 z 5

Excellent products


Excellent products, I’m really pleased with how my office looks in the coloured sheets! Will be ordering again soon for our kitchens and bait rooms.

14 lutego 2025
Opinia niezależna
Logo Cladding Monkey

Odpowiedź od Cladding Monkey

Hi Dawn, thanks for the feedback and the photos you sent through of the completed project. We look forward to your next order with us.

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