Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We’ve had a brilliant experience with CircleLoop, and a big part of that comes down to the service we received from Imogen. She was incredibly helpful when we were looking at building out o... Zobacz więcej

Oceniono na 5 z 5

Circle loop is the fourth business phone provider I’ve used and thankfully feels like the last. The set up of the trial and Account was effortless and the mobile and desktop apps are integrated brilli... Zobacz więcej

Oceniono na 5 z 5

The Software is so clean and simple for the desktop and Andriod. I think it's the best voip ip system i've ever used and it's by far the easiest. The options are endless and it really makes life... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We've been using Circleloop since 2017 and it has saved us thousands of pounds since we left BT. We love the numerous online features and it can be used whilst working abroad. A no-brainer for any bus... Zobacz więcej

Informacje dotyczące firmy

  1. Dostawca usług telekomunikacyjnych
  2. Dostawca internetu i telefonu
  3. Dostawca oprogramowania

Napisane przez firmę

High Quality & Reliable Business Phone System In The Cloud With Unlimited UK Calls & User Friendly Features. No Contract. No Line Rental. Simple Desktop & Mobile Apps.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

187 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 16% z negatywnych recenzji

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Best sales experience ever

Circle Loop staff (Imogen thank you!) were very helpful in onboarding me to Circle Loop - they called me back (an international number!) with answers to my questions if they didn't know the answer offhand, negotiated a discount on my behalf as an ed startup and had a Hong Kong card processing capability added just for my convenience. Many many thanks! Best sales experience EVER

19 listopada 2020
Opinia niezależna
Oceniono na 1 z 5

Extremely poor communication

Extremely poor communication. Been chasing the company for a couple of weeks to get them to set up a number, but they don't get back to you.

10 listopada 2020
Opinia niezależna
Logo CircleLoop

Odpowiedź od CircleLoop

Hi Andrew - I am sorry to hear you are experiencing an issue with CircleLoop if you can send your full name please to dylan@circleloop.com then I will look into this for you and find out why you havent received a response to your query

Thanks

Oceniono na 5 z 5

Great service and still improving all the time.

I first heard about CircleLoop a few years ago at a marketing event and was immediately intrigued. The service is absolutely excellent - great call quality, reliability and pricing.

However, the thing that impresses me the most is the continual improvements. CircleLoop constantly adds thoughtful features and incremental improvements which really show that they care about the service and its users. Quite probably the best VoIP service available.

26 października 2020
Opinia niezależna
Oceniono na 5 z 5

Easy to Set-up and Easy to Manage

Having been a user of number Telephony systems for the past 15 years, this is the best value and easiest to use i've seen.

I've 8 users on the system which I originally set-up as a back-up solution for my previous VOIP system. It took 30 minutes to set-up and i've been that impressed with it, it's now the core telephony system for my business.

21 października 2020
Opinia niezależna
Oceniono na 3 z 5

Was disappointed at first but I can see trying to do their best

I felt I should update my review as I was very disappointed with the porting of my numbers. However, Circle Loom have since made contact and explained the situation and are credit the porting charges. I am okay for now. Hopefully, the porting of the numbers should now go through.

13 października 2020
Opinia niezależna
Logo CircleLoop

Odpowiedź od CircleLoop

Hi Ryan

I am sorry to hear you are having issues with your CircleLoop port. I head up Operations for CircleLoop and I will be in touch to discuss your points in detail.

In many ways you have actually answered many of your own points and we very much share your pain re: porting of numbers in the UK.

Porting in the UK is a very difficult process, we ourselves pride ourselves on trying to make porting as easy as possible (especially if anyone wants to leave us) however the complex nature of who actually owns a number in the UK makes it extremely difficult at times in spite of the transparency we attempt to adopt. The company you are with for your telecoms for example might not actually own the number range.

In this case I can see the porting request came through on 9th August 2020, it was unable to be processed because the number isn't actually with Voipfone its with iNet. At that stage we then have to find out who iNet host the number with so contact was made with Voipfone but we were unable to get an answer.

At this point we then attempted the port through the usual range iNet host with BT and Gamma but both of these rejected the port.

We have now attempted again with a our backup porting provider and we have now had an acceptance for 19th August 2020 - coincidently this morning.

We would not be able to tell you if your losing provider (Voipfone) are going to charge you, again its not standardised and is down to the policy of the individual company (CircleLoop for example dont as we believe this to be unfair).

Zac from our team will be in touch this morning to fully update you and again apologies for the bad porting experience, I will speak with the team and relay your information as we are always looking to improve.

Oceniono na 4 z 5

OK, but message transcription element hopeless

We signed up to this under the trial scheme. On the whole it's worked well for us so far.
The message (voice > text) transcription element is usually wildly inaccurate and often makes genuine requests for help appear as spam; we advise our responders to ignore that 'feature'.

8 października 2020
Opinia niezależna
Oceniono na 5 z 5

Circleloop has always given great…

Circleloop has always given great service and their system integrates really well with Zoho CRM. All of the team tech and sales respond quickly to any requests.

25 sierpnia 2020
Opinia niezależna
Logo CircleLoop

Odpowiedź od CircleLoop

Thanks for your feedback. Nice to hear the kind words about our Customer Success Team too!

Oceniono na 5 z 5

Great product

The small, semi-rural Mutual Aid Group to which I belong wanted to set up a telephone befriender service during COVID. I did quite a lot of research first into the different products on the market, and couldn't be happier with the CircleLoop app and their customer service. It does exactly what it says on the tin. We did have a few problems with set up (through total inexperience on our part) and the team couldnt have been nicer or more patient. We have been using it for over three months now and I definitely recommend.

18 sierpnia 2020
Opinia niezależna
Logo CircleLoop

Odpowiedź od CircleLoop

Thank you Helen for your review! Great to hear how CircleLoop has helped during COVID.

Oceniono na 5 z 5

Fantastic product, outstanding customer service!

I use Circleloop across 4 of the businesses I am involved with and have always been really impressed by the product as well as the customer service.

It's hard to get customer service right, especially in the tech world - but Circleloop have hit the nail on the head!

12 sierpnia 2020
Opinia niezależna
Logo CircleLoop

Odpowiedź od CircleLoop

Glad to see you are loving CircleLoop across all of your businesses. Thank you for your kind words.

Oceniono na 5 z 5

It is great to make a really positive…

It is great to make a really positive recommendation about the service provided by CircleLoop. From demo through to implementation the team at Circleloop have made the process easy and been there for support through the transition.

Great communication and product knoledge throughout the process has enabled us to ditch all our desk telephones and use the app on our iPhones. It works seamlessly and we have gained more space on our desk too.

It is so easy to use in / out the office and to transfer calls on the move. I wish we had implemented this service sooner.

28 lipca 2020
Opinia niezależna
Logo CircleLoop

Odpowiedź od CircleLoop

We wish we had you as a customer sooner! Thanks for the feedback Kirsty, happy to see how the whole process was a great experience for you.

Oceniono na 5 z 5

A modern and Professional Voip Service

Having trialled Circleloop's product we decided their service is vastly superior to that of our then current Voip provider. Transferring our business to Circleloop couldn't have been easier. The PSTN porting completed on the promised day (and within the quoted time-window) and the transition to Circleloop's excellent desktop and mobile softphones and re-configuring our desk-sets is a simple and vey rewarding exercise. Circleloop is thoroughly recommended.

24 lipca 2020
Opinia niezależna
Logo CircleLoop

Odpowiedź od CircleLoop

Thanks Bob for your review! Really good to see you recommend CircleLoop.

Oceniono na 5 z 5

Great functionality and so easy to set up

We needed a community wide hot line to maintain regular contact with over 60 people self-isolating during Covid 19. Circleloop was the perfect solution; easy to set up and truly flexible to do what we needed to do - even though when it was designed no one was thinking about a national lock down. I can thoroughly recommend.

17 lipca 2020
Opinia niezależna
Logo CircleLoop

Odpowiedź od CircleLoop

Great to hear how CircleLoop helped during the pandemic. Your feedback is really appreciated! Thanks Chris

Oceniono na 5 z 5

Seriously wished I had gone to these…

Seriously wished I had gone to these guys in the beginning. Had a hell of a time with one of their competitors but thank goodness I found CircleLoop, they were attentive and prompt to react. I'm a happy bunny now and up and running successfully, thank you so much Zac and Dominic! :))

6 lipca 2020
Opinia niezależna
Logo CircleLoop

Odpowiedź od CircleLoop

Thank you for your feedback Derek, it is greatly appreciated.

Oceniono na 5 z 5

CicleLoop: welcome to our Team!

We're a team of volunteers who during the Coronavirus epidemic get food and medication to people in this town of some 27,000 inhabitants, some of whom have had to self-isolate. In very short order we worked a system which uses just one phone line (on-line requests were also possible, so it wasn't as overloaded as it sounds). That line had to be diverted to one of a team who fielded calls for help. In practice that divert meant a visit to a church hall three times a day when a code and the new number had to be entered, and the diversion then checked.

From first view of what CircleLoop could do I knew there was a way it could help us. We looked very carefully, bearing in mind that we have no guaranteed onward funding. Although we could have had a large number of users free for the first three months, we decided to go for a more basic option for sustainability. That meant using the "out of hours" capability on CircleLoop, plus recorded messages when lines were unmanned at night and part of the weekend.

It's not what CircleLoop is all about, not really, but using it has removed the need for those 3-daily visits which were shared by two people. We've even spread the 3-daily diverts around 3 or 4 people so that disruption is minimal.

We have a lot of Volunteers who are proud to be part of this effort for the town, and a lot of needy residents for whom the effort has been a lifeline and who record their appreciation regularly. CircleLoop has been and continues to be a part of that. This reach out, then, is to say thank you to CircleLoop for being there and for the generosity in providing the service gratis for three months. You have played and continue to play an important and reliable part in what we continue to do and are, really, a part of our Team.

6 lipca 2020
Opinia niezależna
Logo CircleLoop

Odpowiedź od CircleLoop

Fantastic to hear how CircleLoop helped during this pandemic. Thank you Richard for your feedback and we look forward to this ongoing working relationship!

Oceniono na 5 z 5

Great team and a really good service

Great team and really good service from initial contact. Software is easy to install and set up even with a non-standard handset. Call quality seems really good.

3 lipca 2020
Opinia niezależna
Logo CircleLoop

Odpowiedź od CircleLoop

Thank you Ian for the great review

Oceniono na 5 z 5

Thank you CircleLoop - Great company

We were very lucky to find CircleLoop just before the country locked down in March. CircleLoop generously offered health and social care companies a temporary cost free solution. We have an on premise phone system and we have been able to tag the CircleLoop system onto ours. This has meant that our staff can safely work from home and answer calls in the same groups they had been answered in the office. The setup was very easy and the system is simple to use. Support has always been forthcoming and any issues quickly resolved. We are extremely grateful to the team at CircleLoop for making the transition so easy.

24 czerwca 2020
Opinia niezależna
Logo CircleLoop

Odpowiedź od CircleLoop

Thank you Louise for the feedback! Glad we could help during this turbulent time.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

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Oto 8 wskazówek jak napisać świetną recenzję.

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