Samantha was extremely helpful. She really went the extra mile to ensure that I managed to purchase what I required. Excellent customer service and support. Samantha is a real credit to Childrensalo... Zobacz więcej
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Zobacz, co mówią recenzenci
Very impressive website. Have bought here for my daughter on numerous occasions and have never been disappointed. Great quality, selection and fast delivery. My last order was placed last Tuesday nigh... Zobacz więcej
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I am very dissappointed that caramelo kids dress I receied has very visible stain on the back! Nobody can convince me that it was not visible while packiging. Very big shame for a shop that presents... Zobacz więcej
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I wish I had read these review earlier myself. I ordered 6 items only 3 have turned up in the box with an additional item that I haven't even ordered along with a childrens protein drink. Currently ha... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Childrensalon.com - the home of children's fashion online. Designer brands, luxury clothing, special occasion outfits, accessories, toys, gifts, bags and shoes. Fashion news, blogs and advice. Established 1952.
Dane kontaktowe
Zjednoczone Królestwo
- +44(0)1892 779110
- info@childrensalon.com
- www.childrensalon.com
3,7
Średnia
372 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 71% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
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Package
package missing and would not give a refund back!!! shipper sent money to them and still they would not refund them . making trouble with me and adding a lot of stress on me. placed plenty of orders with them over the years and used to love the website, not any longer. they are big stealers!!!
8 lutego 2023
Opinia niezależna
Odpowiedź od Childrensalon Ltd
Hello
Thank you for taking our call yesterday.
As we discussed, UPS has previously closed the investigation as they could not get hold of you.
However, we have reopened the investigation and submitted all the document that UPS need for the investigation.
I’m sorry this has taken longer than expected but UPS could not carry on with the investigation as they needed to speak to you as part of their procedure.
As promised, we are working with UPS and will pick this up early next week with you.
As we are based in the UK, we rely on UPS in the UK to let us know about follow-ups with their colleagues in the USA, due to the time differences this can sometimes cause short delays with our return communication back to you.
Best wishes
The Childrensalon Team.
Absolutely excellent customer service…
Absolutely excellent customer service from start to finish. I ordered the wrong size for my son and they exchanged them within a few days. The new shoes came but were also tight. i spoke with Cazz and Lena outside of normal working hours on chat and both were extremely helpful trying me to find another pair of shoes in his size. I HIGHLY recommend this company and would use them again
6 czerwca 2023
Opinia niezależna
Odpowiedź od Childrensalon Ltd
Hi Lloyd,
We are so delighted that we were able to find the correct size of shoes for your son.
Shoes are hard to buy online as the sizing can vary so much from brand to brand.
Thank you for letting us know about your experience with Childrensalon, and for taking the time to write a review.
Do let us know if you would like brand sizing advice or measurements for any future orders, we have a dedicated Product and Brand team within customer services who would love to assist you with sizing and help with any styling ideas.
Our Live Chat is a great way to get instant answers and measurements if you need them :)
Take care and our best wishes,
The Childrensalon Team.
Great experience
Excellent service and quality. Fast shipping. Great experience. I recommend!
5 czerwca 2023
Opinia niezależna
Odpowiedź od Childrensalon Ltd
Hi Larisa,
Thank you so much for taking the time to send us a review.
We are so happy that you have enjoyed shopping with Childrensalon Outlet.
Our Outlet is a great way to purchase previous season collections at a discounted price, and still appreciate the quality of the brands.
Do let us know if you need any help with measurements, we will be very happy to assist you.
Live chat is a great way to get instant answers to any questions.
Take care and our best wishes,
The Childrensalon Team.
A genuine reviews from a 100% satisfied customer
I've been reading some of these reviews and there laughable, people ordering stuff for events then trying to send them back then leaving bad reviews because they have clearly used them and tried to return them 🤣 I've been using childrensalon for over 3 years now and I've spent 1000s togging my little girl out. There an amazing company who go above and beyond for there customers. Everything I have bought are brand new and 100% genuine. Hassle free returns and exchanges, the customer service is always 100% satisfactory. My latest buy was a pair of Michael kors trainers and a pair of angel face aviators and I couldn't be happier with my purchase ❤️ I would highly recommend this company to everyone
3 kwietnia 2023
Opinia niezależna
Odpowiedź od Childrensalon Ltd
Lovely to hear from you Roy! Thank you for such lovely words. Our team works very hard in making sure that all orders get out to you timely and efficiently and that our service is of a high standard. We are happy that you have had an enjoyable experience with us and are pleased with your little girls sunglasses and trainers. We hope she loves them! Hope to see you soon ❤️😊
Worst customer service experience
I’m from Canada and I bought a shoe to get express shipped to me because my son had an event . I was given the measurements by a customer service representative. I paid for express shipping and even paid COD when the item got to my house. After opening the shoe it was 2x as big for my sons feet, I immediately started a exchange form, upon trying to send it back it was costing 2x as much $216 just to send back the item. I reached out to customer service via chat and the representative told me there is nothing they can do to help because they do not cover return cost. Now I’m stuck with a shoes that my son can not wear because it is way too big and without a shoes for the event that he needed it for 😡😡😡
22 kwietnia 2023
Opinia niezależna
Odpowiedź od Childrensalon Ltd
Hi Alesha,
Thanks for letting us know, I am really pleased that we have chatted with you on the phone since you have let us know about your experience.
Our Product and Brand expert, with who you previously chatted with, is planning to call you tomorrow. Given the time difference, this needs to happen during sociable hours for you.
Do let us know how you got on with the request for photos or extra measurements of the shoes, just so that we can see what you are seeing. If this is possible to show us that would great. We really look forward to getting this sorted out for you Alesha, on a call tomorrow.
Items are faulty and retailer will not…
Items are faulty and retailer will not refund or repair/replace. Now have sent shoes to wrong address
19 kwietnia 2023
Opinia niezależna
Odpowiedź od Childrensalon Ltd
Hello Bea,
I am really sorry that this experience has been upsetting for you.
I can see that the item was bought in June 2022 and at the time of purchase, no fault was reported.
However, I can see that this item has not been sent back out to you, after further contact with you, we have agreed for it to be reviewed again.
Take care and we will speak to you as soon as we have a response.
Best wishes.
Quality clothes and fast delivery.
Quality clothes and fast delivery.
Very happy customer!
18 kwietnia 2023
Opinia niezależna
Odpowiedź od Childrensalon Ltd
Thanks Ella for the lovely review! The team works very hard in making sure that all our customers get their products as efficiently as possible. Hope to see you again soon 😊❤️
Good service & response
I bought shoes & I had a quality issue, but they took full responsible on the case.
16 kwietnia 2023
Opinia niezależna
Odpowiedź od Childrensalon Ltd
Thank you for taking the time to arrange a call with us. It was lovely speaking to you on the phone.
I am glad we have resolved the issue for you and hope you have a lovely evening!
Fast, good quality and friendly service
The delivery was so extremely fast that I was really wondering how they did it... Products and the quality are great and customer service in the past was an A+.
10 kwietnia 2023
Opinia niezależna
Odpowiedź od Childrensalon Ltd
Thanks Christel for taking the time to leave such a wonderful review. Our team works very hard in making sure all our products are of high quality and despatched to you as efficiently as possible. We are very happy to hear that you are pleased with the service and the products are to your satisfaction.
Have a lovely week 😊❤️
Excellent Customer Service
Excellent Customer Service, after an issue with delivery Lauren was superb and arranged redelivery straight away, only to find the original package had been delivered to a neighbour (DPD didn't leave a card).
Excellent service and we bought for my sons wedding couldn't of been more helpful, would thoroughly recommend and will definitely shop again.
22 marca 2023
Opinia niezależna
Odpowiedź od Childrensalon Ltd
Thank you for taking the time to write such amazing feedback. I will pass your message to Lauren and I'm sure she will be delighted to hear from you. We hope to see you soon 😊❤️
Outstanding company
Have bought a number of items and each time the service and delivery is the best experience we have had of internet shopping. Products are great - some may say a bit pricey but quality is great and "you get what you pay for". Used the free returns service once to swap an item for a larger size and it could not have been easier and quick.
All round an impressive and faultless experience.
12 marca 2023
Opinia niezależna
Odpowiedź od Childrensalon Ltd
Thank you so much for sharing this lovely feedback. We are so glad that you have had a really positive experience with us. The team works really hard in getting the items out to you as well packaged and efficiently as possible. We hope to see you soon 😊❤️
Great service
Fast delivery, beautifully wrapped. Would definitely shop here again.
31 stycznia 2023
Opinia niezależna
Odpowiedź od Childrensalon Ltd
Its really nice to hear from you Chelsea. Thank you for the lovely words. The team works really hard in making sure its all packed nicely and have it out for delivery as efficiently as possible. We hope to see you again soon 😊❤️
Really impressed
Really impressed! I’m in the UK and wanted to send a gift back home to New Zealand, for a baby shower. The package took about 1 week to arrive to their door and the gift wrap was really cute as well. Totally recommend and will be using again in the future. Thanks!
10 lutego 2023
Opinia niezależna
Odpowiedź od Childrensalon Ltd
Thanks Sophie for the very kind words and lovely feedback! The whole team works very hard to present the order as nicely packed as possible. We are glad that you took the time to tell us about your experience with us. We look forward to seeing you again ❤️
Leah
Hi, Please do not buy anything from this shop because they are fraud. They scammed me too as I paid 124 pounds for a bag and because of their insecure shipment(DHL) process ,I didn't receive the product. The courier service team were very rude too.
8 lutego 2023
Opinia niezależna
Odpowiedź od Childrensalon Ltd
Dear Leah,
I am sorry this has been such a difficult experience for you.
As we ship all over the world each country has different regulations in terms of customs and taxes.
At checkout, the delivery page is viewed to nominate the preferred service, With the country that you are shipping to Leah, this information lets you know that there are very likely to be customs and taxes and that the need for ID will be asked for by the courier.
As this is an international shipment, we advise that there will likely be customs to pay.
This information is at the checkout so it can be seen before any order is placed so that you can make an informed decision and decide if you are OK to proceed with an order.
We are going to call you Leah, to see if we can get a better solution for you.
It is your first order with us and we don't want you to feel disappointed at all.
Overall well impressed
My first time ordering something from Childrensalon and I couldn't be more impressed. Quality as expected bearing in mind what type of clothes they're selling, but what has impressed me the customer service. After placing the order the item dispatched has been returned by the carrier without tryin to deliver (weird) I've noticed as I checked the tracking and got in touch with their customer service-the query has been dealt with very quickly and professionally, new delivery scheduled from collection point, really impressed. Theres a lot of choise there as well, will definetly be ordering again !
30 stycznia 2023
Opinia niezależna
Odpowiedź od Childrensalon Ltd
Thank you very much for taking the time to leave such a lovely review. The team here love hearing customers feedback and we are really glad that you have had a lovely experience with us.
Look forward to seeing you again soon. 😊
Fast delivery and great garments!
Fast delivery, great garments that cannot be bought anywhere else and all round a wonderful company!
5 lutego 2023
Opinia niezależna
Odpowiedź od Childrensalon Ltd
Thank you so much for your lovely feedback.
Our team works really hard to get your items out as efficiently as possible.
We appreciate your lovely words 😊❤️
Very highly recommended
First time I have ordered from Childrensalon and will most definitely order again amazing quality designer clothing , a lot of variety and stunning items at great prices fast delivery and arrived beautifully packed including sweets which I think is a great touch very highly recommended
28 stycznia 2023
Opinia niezależna
Odpowiedź od Childrensalon Ltd
Thanks Kayleigh, it is really lovely to hear such wonderful feedback from you! The team works really hard to make sure your items arrive efficiently and perfectly packaged. We are all very happy that you have had a pleasant experience shopping with us. ❤️😊
I been ordering from Childrensalon for…
I have been ordering from Childrensalon for more than 10 years now and they never disappoint. Such a good company with very good customer service. Thank you
14 grudnia 2022
Opinia niezależna
Odpowiedź od Childrensalon Ltd
Hello Inas,
It is an absolute pleasure to have you as our customer.
Thank you for taking the time to leave us a review, and for your kind words.
We always want to make sure we are doing a fantastic job for our customers; it is lovely that you have let us know how happy you are.
Our best wishes
Childrensalon.
I need my money y’all are some thief’s…
I need my money y’all are some thief’s imagine ups lost the package did investigation and case close and Childrensale don’t wanna refund my money talking bout they doing investigation they are a bunch of scammers and thief they don’t like to give back money it’s almost a month now
Am waiting on a call or email my email address is on file
30 grudnia 2022
Opinia niezależna
Odpowiedź od Childrensalon Ltd
Hi Shanae
I am hoping we can chat on the phone this evening, we are open when it is sociable time for you, as we are based in the UK.
One of the team will be calling you so that we can get this sorted out for you as quickly as possible.
If we cannot chat with you on the phone we will send you an email.
It would be great to speak with you so that we can work with you to get a resolution.
Take care and we hope to talk to you later on.
Childrensalon Team.
Amazing service!
This was my first time I ordered from Childrensalon.com but definitely not the last!
I only placed my order yesterday and received my item today!
I've managed to get exact Frugi puddlesuit for my little toddler I wanted! Found it on amazing sale (down from around £60 to £22) so am very pleased!
Item came very nicely wrapped with little bag of sweets so my husband got something out of it too lol.
Thank you again for amazing sale on item I had my eyes on past month and thanks for amazing service!
14 stycznia 2023
Opinia niezależna
Odpowiedź od Childrensalon Ltd
Thank you Veronika for taking the time to leave such a lovely review! We are glad that there was something for the whole family 😊 Our team work very hard in preparing and getting orders ready as efficiently as possible! The team are so happy you found what you was looking for ❤️
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