Chancellors - Sunbury on Thames Recenzje 

413
Wynik TrustScore: 4.5 na 5

4,4

1 Staines Road West, TW16 7AB Sunbury-On-Thames, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Ben and Daisy were absolutely brilliant. They made my experience so straightforward and answered any questions I had at every stage of my application. I want to give my up most gratitude to these guys... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I was pleasantly surprised by the speed and efficiency of the service I received from Chancellors today. Within 10 minutes of walking through the door, all my particulars had been noted and one of the... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Chancellors estate agent’s Sunbury branch in Middlesex recently sold one of our by-to-let flats. The market is not good for sellers at the moment and there were some particularly tricky issues that ma... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I have just sold my house through Chancellors in Sunbury. I would definitely recommend Chancellors to any one considering buying or selling a house. Daniel Short was absolutely excellent in all that h... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Agencja nieruchomości

Napisane przez firmę

One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.

Chancellors

Napisane przez firmę

About Us
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
What We Do
Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
Our Service to You
Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment

Dane kontaktowe

  • 1 Staines Road West, TW16 7AB, Sunbury-On-Thames, Zjednoczone Królestwo

  • 01932 785164

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

413 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,4

Wszystkie recenzje

(413)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1570

Napisz recenzję
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Oceniono na 5 z 5

I had a fantastic experience with Chancellors

I had a fantastic experience with Chancellors Estate Agents. From the very first interaction, their team was professional, responsive, and incredibly helpful; Sophie Day, Patrick Smith, Beth Parker ..... They guided me through both the purchase & letting processes with clear communication, sound advice, and genuine care for my needs.

16 kwietnia 2025
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Odpowiedź od Chancellors - Sunbury on Thames

Thank you for your kind words. We are delighted to hear that you had a positive experience with us and that you found our team to be professional, responsive, and helpful. We appreciate you taking the time to share your feedback and we will be sure to pass along your kind words to the team.

Oceniono na 4 z 5

The experience with Chancellors was…

The experience with Chancellors was great. I would like to thank Sam and Luke for their help in securing the purchase of the property. The communication was smooth and direct.

28 marca 2025
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Odpowiedź od Chancellors - Sunbury on Thames

Thank you Mr Solanki for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks

Oceniono na 5 z 5

Correspondence was great from start to…

Correspondence was great from start to finish Luke & Patrick were very informative and very sensitive to my elderly parents wishes. A pleasure to deal with!

25 marca 2025
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Odpowiedź od Chancellors - Sunbury on Thames

We are so pleased to hear that you had a positive experience with our team. We strive to provide excellent customer service and are happy to hear that Luke and Patrick were able to meet your needs.

Oceniono na 5 z 5

We recently sold our property through…

We recently sold our property through Chancellors Sunbury, and we have to say the service we received was nothing short of exceptional at every stage. A special mention to Luke who took great care of us from the moment we had our home valued to the day we exchanged and completed. His responses were always timely and he was always easy to reach and happy to answer any questions we had.

14 lutego 2025
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Odpowiedź od Chancellors - Sunbury on Thames

Thank you for leaving us this great review Grace, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Oceniono na 5 z 5

Fab experience..

I approached Chancellors last year when I decided to sell my shared ownership property and I was put in the capable hands of Luke. From start to finish Luke was brilliant. He is friendly and approachable and kept in touch regularly to ensure I was updated throughout the process and knew what was going on. This was my first experience of selling a property and using and estate agent and I couldn't fault them. Would recommend. Thank you Luke and team for you help and support throughout.

10 lutego 2025
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Odpowiedź od Chancellors - Sunbury on Thames

Thank you for your kind words about your experience with us. We are thrilled to hear that you found Luke to be friendly, approachable, and helpful throughout the process of selling your property. We strive to provide our clients with a positive and informative experience, and it's wonderful to know that Luke exceeded your expectations. We appreciate your recommendation and hope to be of service to you again in the future.

Oceniono na 5 z 5

5/5 Great experience with Luke!

Had the pleasure of dealing with Luke with buying my first property. From day 1 he was always there to help with the queries I had and just all round support me through a stressful process. Such a friendly and easy to talk to person. A credit to Chancellors. Thank you again Luke x

10 lutego 2025
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Odpowiedź od Chancellors - Sunbury on Thames

Thank you, Amelie! We're thrilled to hear about your positive experience with Luke. His dedication to supporting our clients is truly commendable. Congratulations on your first property, and thank you for choosing Chancellors!

Oceniono na 5 z 5

My daughter recommended Luke Westcott

My daughter recommended Luke Westcott, he had assisted her thru purchasing a flat. Luke is efficient, professional, knowledgeable and patient! Never any delays in getting back to me. Prompt feedback after viewings. Buyer for my house found quickly. After the offer Luke and the team were in constant contact with all parties through to completion. Excellent service!

15 stycznia 2025
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Odpowiedź od Chancellors - Sunbury on Thames

Thank you for your kind words. We are thrilled to hear about your positive experience and appreciate you taking the time to share your feedback. We are proud of our team's dedication to providing excellent service and are glad you found the process smooth and efficient.

Oceniono na 5 z 5

Great service

Great service, very relaxing with no pressure, good communications, extremely good advice. Thankyou to all the team for their help.

22 stycznia 2025
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Odpowiedź od Chancellors - Sunbury on Thames

Thank you for leaving us this great review Mark, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

Oceniono na 5 z 5

Massive thanks to Luke and the team

Massive thanks to Luke and the team. Very professional service and a steady flow of viewings. A+ service would happily return to Chancellors in the future.

14 stycznia 2025
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Odpowiedź od Chancellors - Sunbury on Thames

Thank you, Lewis! We're thrilled to hear you had a great experience with Luke and the team. Your kind words motivate us to keep providing top-notch service. We look forward to welcoming you back to Chancellors in the future!

Oceniono na 5 z 5

You won’t find better than Chancellors

You hear of so many nightmares when selling your house ! Chancellors were so brilliant and very professional ! My sale took 2 months from viewing to completion !!! Luke was very helpful, because I did not have a printer or scanner to forward paperwork ! And all the staff in the office made me so welcome , when I had to pop in for help with my paperwork, I’m sure the buyer will be as happy as I was in my house !! Thank you to everyone at Chancellors .

3 stycznia 2025
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Odpowiedź od Chancellors - Sunbury on Thames

We are so pleased to hear that you had a positive experience selling your house. We strive to provide our clients with a smooth and stress-free process, and it's wonderful to know that we achieved that for you. We appreciate your kind words about Luke and the team at the office. We are proud of our team's dedication and commitment to providing excellent customer service.

Oceniono na 1 z 5

terrible experience as a landlord

terrible experience as a landlord. The Sunbury team (West London) were very poor in managing my property, porr communication, basic mistakes (wrong keys, missed appointments, lack of professionalism overall). I would never use them again.

22 listopada 2024
Opinia niezależna
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Odpowiedź od Chancellors - Sunbury on Thames

Hello Fabio, your feedback is important to us and we are sorry to read that you have concerns currently relating to our Sunbury branch therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.

Oceniono na 5 z 5

Professional & Stress Free Experience

Luke Westcott at Chancellors, Sunbury has been brilliant and cannot thank him enough for his friendly, efficient & professional service. He certainly delivered on his positive optimism of finding the right buyer for my uncles probate property, and offered valued advice and guidance throughout. We were fully informed and updated at all times, and from viewings to completion took only an amazing 6 weeks. Thank you for a stress free transaction.

28 października 2024
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Odpowiedź od Chancellors - Sunbury on Thames

Thank you Julie for giving our Sunbury branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.

Oceniono na 5 z 5

Sunbury

Thanks to everyone particularly to Patrick Smith who always went the extra mile in securing and completing our sale.

23 października 2024
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Odpowiedź od Chancellors - Sunbury on Thames

Hi, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Oceniono na 5 z 5

5 star staffs

I truly appreciate the time and effort you invested in ensuring everything went as planned. Your prompt communication and support throughout were invaluable. I want to thank especially Patrick, Luke and Ruby.

20 września 2024
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Odpowiedź od Chancellors - Sunbury on Thames

Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

Oceniono na 1 z 5

Incompetent, neglectful, and unprofessional

Both Daisy and George, the agents responsible for sorting our move, showed complete incompetence during the process. With 2 weeks to go before our move in date, they became nearly unreachable via email and couldn’t complete basic tasks such as sending out the tenancy agreements to be signed, spelling my name correctly (it was misspelled at least 10 times), and were horrendous when it came to communication between them, the tenants and our landlady.
We had to go into the branch on multiple occasions to remind Daisy of tasks that had to be completed, and despite reassuring us that they would be completed in time, they weren’t. We didn’t receive the signed by all parties tenancy agreement until nearly 3 weeks after moving in (we should’ve had this before our move in date) and ihr deposit wasn’t sent to the security agency until 20 days into the tenancy, after our landlady had had enough and requested to speak to a manager. Furthermore, we received a false arrears email about not paying our deposit and rent which caused even more frustration.
Overall, chancellors portrayed an incredibly incompetent, unprofessional and unacceptable service. No one seemed to manage to communicate with anyone, both in the branch and across departments as well as with their clients, and the move was only made more stressful by chancellors rather than making the process a smooth one.
It’s fair to say that chancellors has a lot to improve on and that it’s unlikely our landlady will renew her contract with them wenn it comes to an end.

1 sierpnia 2024
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Odpowiedź od Chancellors - Sunbury on Thames

Thank you for bringing this to our attention Melissa, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.

Oceniono na 5 z 5

Daisy at Chancellors has been great!

Daisy at Chancellors has been great!
Very helpful :)
Thank you

20 sierpnia 2024
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Odpowiedź od Chancellors - Sunbury on Thames

Hi Sarah, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Oceniono na 4 z 5

Very good service

Very good service

5 sierpnia 2024
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Odpowiedź od Chancellors - Sunbury on Thames

Thank you for leaving us this great review Ritika. It would mean a lot to the Sunbury team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks

Oceniono na 5 z 5

EXCELLENT SERVICE THROUGHOUT

I sold my late Dad's house through Chancellors and I can honestly say that the experience from start to finish was excellent. I was kept informed through the whole process and never had to chase for information once. They recommended other companies who were also second to none. I can honestly say that I have never sold a property which was so stress free. I thoroughly recommend them!

9 lipca 2024
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Odpowiedź od Chancellors - Sunbury on Thames

Thank you for this fantastic review!

Oceniono na 5 z 5

Lettings

Great for landlords. I have been with them for over 10 years. They are very prompt with emails and phone. Great service.

5 lipca 2024
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Odpowiedź od Chancellors - Sunbury on Thames

Thank you for leaving this fantastic review.

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