I had a problem with my new Relaxed Jeans as there was a production flaw there. I wrote an email to C’est Normal support describing the issue. Zuzanna who instantly contacted me back was super kind an... Zobacz więcej
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Amazing products, perfect fit, and outstanding customer service! The team is incredibly friendly, helpful, and flexible. You can discuss everything and always feel valued and well taken care of. This... Zobacz więcej
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⭐⭐⭐⭐⭐ Excellent customer service! I had an issue with a return and refund, but everything was handled perfectly. The team was extremely helpful, understanding and solution-oriented. Really happy wi... Zobacz więcej
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I had an issue with a jet black pair of their relaxed straight fit Jeans. Sadly the colour faded after one wash and so I hoped to replace them. After contacting the customer service with this,... Zobacz więcej
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4,0
Dobra
216 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 71% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great Jeans; Responsive Staff
Great jeans. I love the fit, stain, and stretch on both pairs I have. When one of the buttons on my most recent pair started becoming detached from the jeans, C'est normal was very quick to send a new pair. Great customer service that stands behind a premium product.
17 września 2026
Opinia niezależna
Odpowiedź od cestnormal
Really appreciate this! 😎 Sorry about the button, but glad we could get that sorted quickly. Great to hear you’re loving the fit, stretch and feel of the jeans too! 🤟🏼
Fast repsonse and good customer outcome.
The design is sleek, and everything is well packed!
Had a small issue with a missing item in my package, but it was quickly addressed and resolved.
Preparing to look cool in this new autumn season!
17 września 2026
Opinia niezależna
Odpowiedź od cestnormal
Missing item, quickly sorted — sounds like we got that one back on track! 😎 Now all that’s left is to look cool this autumn 😂🤟🏼
Great products and great team
Great products and great team! Clothes are really high quality: good material, comfortable, well cut... and the team is nice, quick to respond and super efficient. Some would say "c'est normal", but I'd say great job! :)
17 września 2026
Opinia niezależna
Odpowiedź od cestnormal
Some would say “C’est Normal”… we’ll happily accept “great job” too 😂 Appreciate the kind words about the clothes and the team! 🤟🏼
Great Aesthetic, Terrible Quality
Bought the holiday linen pant - looks great, but absolute garbage quality. For this price point you expect your clothes not to rip around the waistline and have holes so quickly. Got about 2 months out of them so can’t recommend at all. C’est disappointing.
15 września 2026
Opinia niezależna
Odpowiedź od cestnormal
We’re really sorry to hear this. Our linen trousers should absolutely last longer than two months, so the quality issues you’ve described are disappointing to hear. Please get in touch with our team so we can look into this for you. 🤝
Superb support
Superb support, quick answers.
Got wrong colour on my jeans, solution was that I got to keep the ones I got and a new pair is on the way, for free!
11 września 2026
Opinia niezależna
Odpowiedź od cestnormal
Wrong colour, right outcome 😂 Glad we could get the pair you actually wanted on its way to you! 🤟🏼
Good quality. Great service!
I bought three jeans and a running jacket recently, after I was spammed on social media for weeks! Haha!
I received them yesterday and I had an issue with one of the pair of jeans I ordered, as there was a stain on it.
After contacting customer service, they quickly helped me and sent me a completely new one absolutely free of charge. The customer service team was very friendly and helpful! The purposed to give the other jeans (with the stain) away to charity, and will do so.
The jeans themselves are very, very comfortable, and I can highly recommend everyone to buy a pair from here. I still really need to test the running jacket wile I’m out running, but I have to say, it feels very light and comfortable.
11 września 2026
Opinia niezależna
Odpowiedź od cestnormal
Haha, we finally wore you down! 😂 Sorry about the stained pair, but glad the team could get a replacement out quickly. And donating the original pair to charity is a class move 🤟🏼
These guys went above and beyond after…
These guys went above and beyond after I had an apartment fire where I lost most of my belongings. They have been communicative and helpful. Will continue working with them in the future, no doubt. Best pants I've had in a while too!
19 sierpnia 2026
Opinia niezależna
Odpowiedź od cestnormal
Really sorry you’ve had to go through all that — sounds like you’ve had an absolute nightmare. We’re just glad we could make things a little easier along the way. And hearing the pants are some of the best you’ve had is a pretty nice bonus 😂🤟🏼
Broek gekocht
Broek gekocht, prima fit maar na 5 keer dragen scheurde mijn rechter broekzak. Laten maken, drie keer dragen later scheurt mijn linkerbroekzak.. Inmiddels heb ik de broek 12-14 keer aangehad en zit er een gat bij mn knie. Kwalitatief is het materiaal echt rommel, zeer dun en kwetsbaar. Prijs kwaliteit is daarmee echt ondermaats
update: Aangezien het gat bij de knie nog te maken zou zijn de broek nogmaals gewassen. Toen de broek uit de wasmachine kwam waren er twee grote scheuren ontstaan bij de achterzakken waardoor hij niet meer te maken viel. Hij is dus in de vuilnisbak beland. Het aanbod van een nieuwe broek zoals in de reactie vanuit Cestnormal is dus niet gewenst; geld terug zou meer op zn plaats zijn, deze rommel hoef ik niet nog een keer...
1 września 2026
Opinia niezależna
Odpowiedź od cestnormal
Ahh, that’s really disappointing to hear 😕 We’re more than happy to send you a replacement pair and get this sorted for you. In the future, you're more than welcome to reach out when the first issue happens, as we are more than happy to help then. Drop us a message and we’ll get a new pair sent out. 🤟🏼
Pants ripped, new within a day
Normally all items are perfect in 5 separate purchases, but I had pair of pants that ripped. Within one day, the case was resolved and a new pair of pants was in the mail.
Great products and great customer service 💪🏻
21 sierpnia 2026
Opinia niezależna
Odpowiedź od cestnormal
Now that’s how we like to handle things 💪🏻
Five orders and one pair decided to cause a bit of trouble 😂 Glad we could get it sorted and a new pair on the way within a day!
Appreciate the kind words! 🤟🏼
Sent a request about a «broken» jeans
Sent a request about a «broken» jeans. They imidiately sent me a new one, unfortunately it was the wrong jeans, but got a second pair. So ended up with 2 replacements with the best jeans on the market. Great customer service. 11/10
28 sierpnia 2026
Opinia niezależna
Odpowiedź od cestnormal
😂 Well, we certainly made sure you weren’t leaving empty-handed!
Sorry about the little mix-up with the first replacement, but we’re glad it somehow worked out in your favour. Two pairs of the best jeans on the market… we’ll take the 11/10! 🤟🏼
had an issue with the first pair of…
had an issue with the first pair of shoes I ordered, as a sharp edge had formed around the heel. After contacting customer service, they quickly helped me and sent me a completely new pair of shoes absolutely free of charge. The customer service team was very friendly and helpful.
The shoes themselves are very, very comfortable, and I can highly recommend everyone to buy a pair from here. You won’t regret it!
26 sierpnia 2026
Opinia niezależna
Odpowiedź od cestnormal
Now this is how we like to see a problem handled 👊
Sorry the first pair had an issue, but glad the team could get it sorted quickly and get a fresh pair out to you. Even better that you’re loving the comfort!
Appreciate the kind words about the team — and the recommendation! 🤟🏼
Odpowiedź od cestnormal
Love it! 👊 Glad you’re happy with the service!
Thanks for the support! 🤟🏼
Hard to follow the total process
Hard to follow the total process. I’ve returned one item but haven’t heard back from them yet. It’s been a couple of days.
17 sierpnia 2026
Opinia niezależna
Odpowiedź od cestnormal
Yeah, fair enough — waiting on a return can be frustrating.
Just to give a bit of context, once a return gets back to us, our warehouse can take up to 7 working days to process and inspect it. Your return is currently still on its way back to us, so hopefully it won’t be too long now.
Thanks for your patience! 🤟🏼
Smooth everytime
Never had an issue ordering at C’est Normal. Customer service reacts fast. I like the clothes.
17 sierpnia 2026
Opinia niezależna
Odpowiedź od cestnormal
Love hearing this! 👊 Sounds like we’re doing something right 😎
Thanks for sticking with us and for the kind words about the clothes and the team. 🤟🏼
Odpowiedź od cestnormal
Love this! 😂 Sounds like your husband has found his new favourite shorts!
Thanks for the love! 🤟🏼
Great shoes and great service
Great shoes and great service. Sneaker 2.0 is the shit.
12 sierpnia 2026
Opinia niezależna
Odpowiedź od cestnormal
😂 Love this!
Glad you’re loving the Sneakers 2.0 — and even better that the team could look after you too.
Thanks for the support! 🤟🏼
I love every thing about cest normal
I love every thing about cest normal. I have found the company with the products that fits my life. Durable and soft. Perfect fit and you can wear them every day and time of the day. Just love it!
21 sierpnia 2026
Opinia niezależna
Odpowiedź od cestnormal
Now this is what we love to hear! 👊 Sounds like you’ve found your brand 😎
Durable, soft, comfy and ready for pretty much anything — that’s exactly what we’re about.
Thanks for the amazing support! 🤟🏼
Otillräcklig kundservice och långa handläggningstider
Beställde skor efter reklam på Instagram men fick fel storlek. Beställde stl 41 och mottog stl 44.
Försökte ringa kundservice men telefonnr saknades.
Mailade kundsupport och bad om ett byte och 20% avdrag för de extraturer till paketombudet som deras misstag medfört. De avslog min begäran och bytet har fortfarande inte kunna genomföras pga lång handläggningstid
Avråder från c’est normal pga otillräcklig kundservice och långa handläggningstider
20 sierpnia 2026
Opinia niezależna
Odpowiedź od cestnormal
We’re super sorry the wrong size was sent — that was obviously our mistake.
I can see we responded to you the same day you reached out, so if you missed our reply, it’s worth checking your spam folder. We’ve also already sent out a replacement pair at no extra cost, and there was no need to return the original pair.
Hopefully the new pair gets to you quickly and you can finally enjoy them as intended! 🤟🏼
Very nice sneakers and a quick delivery…
Very nice sneakers and a quick delivery in a nice package.
3 sierpnia 2026
Opinia niezależna
Odpowiedź od cestnormal
Love hearing this! 👊 Glad you’re enjoying the sneakers, and good to hear they made it to you quickly too.
Thanks for the support! 🤟🏼
Får ikke svar fra kundeservice…
Får ikke svar fra kundeservice vedrørende en bestilling jeg ikke har mottatt. Skulle vært levert for 2 uker siden. Har sendt 4 e-poster uten å fått svar…elendig
5 sierpnia 2026
Opinia niezależna
Odpowiedź od cestnormal
Ah, sorry about this! We haven’t actually received your emails, which makes this even more frustrating.
I’ve found your order now though, and I’m going to reach out to you directly to see if we can get this sorted. 🤟🏼
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