carmatsculture.com.au Recenzje 

Mats don't fit properly and don't stay stuck down (despite paying extra for attachment tape), car seat covers did not fit and ended up ripping - despite being advertised as Universal Fit.
Customer service was unhelpful - wouldn't give refund because seat covers were on 'clearance' (this shouldn't affect my consumer rights) - still waiting to hear about mats, just get cheerful but unhelpful email replies. Was excited about this order but not impressed, def won't buy from them again. Have reported to ACCC as they evidently don't understand consumer law.

Unfortunately, I have received a car boot mat for my 2019 Kia Stinger GT that is the wrong size. The boot mat supplied is too big & doesn’t sit flush. This was for a surprise Birthday gift for my wife who is now celebrating her work retirement this Friday the 25th September 2026. Very disappointing. I have not had an answer yet to solve this problem. I had previously bought car floor mats that Perfectly fit. Hoping Car Mats Culture will fix up this mistake urgently & do the right thing.
Invoice Number : Order 52716

Shocking customer service.
We have contacted them multiple times after fit issues and the passenger mat had the footpad on it as well as the driver's mat.
We have sent photos, videos and it has apparently been 'escalated' but there has been ongoing request for our personal registration details of our car.
When we ordered, we gave them the model of our car. We have also sent photos of our car.
Yet they want our rego to prove the mats are for the car?
If you have mats that don't fit, what is the point?
Total waste of money

I purchased my orange Car Mats Culture mats around Christmas 2025, so they’re not even a year old yet, and unfortunately I’ve already experienced several issues.

The orange colour has transferred onto my white shoes, and I also noticed orange colour coming off onto my hands when I first installed the mats. This was happening before I washed them, and the colour transfer has continued after washing them as well.

I had previously contacted Car Mats Culture to ask what should be used to clean the mats, so I’ve been careful with how they’ve been cleaned.

The driver’s mat has also recently started moving around. I’ve used the supplied Velcro as instructed, but in the Australian heat the adhesive underneath can become soft and gooey, which affects how securely the mat stays in place. Considering the mat is directly near the pedals, this is concerning.

I’m also seeing wear on the driver’s mat, with the material starting to unravel underneath the pedal area despite only having the mats for several months.

I really like the look and idea of the mats, which is why this has been disappointing. I think they could be improved by using the vehicle’s factory mat retention points/holes rather than relying mainly on adhesive Velcro, as well as improving the durability and colourfastness of the coloured material.

I have not yet contacted Car Mats Culture specifically about these faults, so I’ll be interested to see how they respond once I do.

I’ve used CMC twice now and really can’t fault their product or service.
Most recently, I wanted a custom size mat for our golf cart (because I know how good the car mats are!!), Cristina was so helpful and quick to reply to my queries. The product arrived as discussed and my Husband couldn’t be happier!

These mats do such a great job of hiding the sand they my kids bring into my car, I will be back the next time I get a new car.

I ordered the premium car mats for my Kia Sorento. On their website, when you select the "Full Set," the main product image clearly displays a driver's mat with a heavy-duty black heel pad and a continuous, one-piece rear mat covering the center hump.

What arrived was a plain driver's mat with no heel pad and split rear mats that leave my center carpet exposed. When I contacted customer service with video proof that their website explicitly shows these features upon selection, they dismissed it, claiming the images are "for reference only." Very disappointed with the misleading advertising and lack of accountability

I ordered a steering wheel cover for my car and had read a lot of reviews online that steering wheel covers were difficult to put on but I had absolutely no issue with the one I ordered from Car Mats Culture. I was able to fit it very easily and within a few minutes. It also arrived so quickly which was very nice. I plan to purchase some car mats from the store in the next few months.

This is the third car I have purchased these mats for. I wouldn't consider any others now. I love the way they look and feel and they have always fit perfectly.

Excellent product and service.

The mats we received are still going strong after 3 years and look great.

Amazing mats bought for my car and my daughters. Absolutlely great especially with a dog in the car.

After nearly three years of trying to resolve a straightforward issue, I've given up hope that Car Mats Culture intends to honour the commitments it made.
My original concern was that the Suzuki Jimny mats I received did not provide the fitted coverage shown or implied in the product images. Importantly, this was not a case where the company consistently denied there was a problem. The owner publicly acknowledged that the design did not naturally cover part of the rear hump area and offered a free customisation to address it.
The company then proposed an in-person assessment and measurement process. However, when I later attempted to arrange the visit, I was told it could not proceed due to a warehouse relocation and that I would be contacted once alternative arrangements were available.
That follow-up never happened.
Years later, after multiple attempts to revisit the matter, I was told the technical team had reviewed my case and found "no issue with the fit"—a response that completely ignored the company's earlier acknowledgement of the issue and the solution it had previously offered.
My disappointment is not just with the product. It's with the failure to honour commitments made to a customer and the lack of accountability shown over several years of correspondence.
If a company publicly offers a solution, customers should be able to rely on that promise being followed through. Unfortunately, that was not my experience.
I have been patient, reasonable, and persistent for almost three years. In return, I've received excuses, forgotten commitments, and ultimately a refusal to acknowledge the history of the matter.
Based on my experience, I cannot recommend Car Mats Culture.

Bought a steering wheel cover, based on description of 208 Peugeot as advertised on website, got the product and is too big, customer service is shocking not only but struggled to get an answer, finally told to pay postage to return which will end up costing $30 just to get a refund of $28, will never buy again, as this is not as described and is an error on the business behalf, save yourself the hassle.

Will never get a refund. Wrong colour than ordered and then advised to expect some colour variation. From blue to green is a major colour variation. Offered 20% off next order to get me to spend more money. I am Left with items that are useless to me. Poor customer service.

It was fairly easy to make the order online. On hindsight, I should have seen the first red flag when I noticed they did not have a business contact number. I made the order for the mats and a steering wheel cover on the 1st of December. It's the 7th of January now. I have been asking for a refund (through email as that is the only way you can contact them) as I never received the products intended as Christmas gifts. After some correspondence, I was offered a boot mat to be sent with the products as compensation, even though I have been adamant about getting the refund because Christmas is already past. Last email from them was from 31st of December. They have not replied to my succeeding email since.

UPDATE: 9th January all of a sudden I received several consecutive texts in the afternoon saying the items were about to be delivered, and just within a few minutes they were. No boot mat though. I did not open it initially but emailed cs straight away to ask about how they will get it back so I can get a refund. Nope. Again, they were telling me to try it out and hope that I won't send it back. There's no winning with this company.

LESSONS: Don't order unless you don't mind waiting a while. Don't order as a gift because it will not arrive on time. Never expect a refund because they will say and do everything to not give you a refund.

I am not changing the rating because I am not happy at all with this exchange and I will always give this honest review to whoever asks me about it.

Product never arrived. Customer service unhelpful. It has been 6 weeks and they can’t give me an answer and won’t give me a refund despite asking multiple times. Do not order from these people.

The mats arrived in a super quick time following my order. The mats are for a new Ford Everest and they fit like a glove. They look smart and feel great.

I also ordered two snug mats for my house and they even come with a non-slip underlay which is great for my tiled floors.

The company provide a great service and I would highly recommend.