I never eat sweets but had a free bag in supermarket order- Eton mess. I am never going to be a sweet eater but now and then I would take 2 to have a nice flavour. I like the natural ingredients.
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Zobacz, co mówią recenzenci
This is a joyous, delicious, clever and uplifting brand with great vegan sweets! What more can I say. As a sad vegetarian who hasn’t been allowed a marshmallow or chewy sweet for decades, and a lactos... Zobacz więcej
Ordered Nov 11th, two advent calenders and a bundle. No tracking, no delivery, generic response, very annoying! Sick of hearing its on its way after many long days and nights! Jamie messed up... Zobacz więcej
Placed an order on 9th Jan. No communication and no order received. Tried to contact customer services but no response. Went through Paypal and tried to email using the address they suggested and it d... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
We make gourmet sweets with big flavour, honest ingredients - and absolutely no nasties. No gelatine. No palm oil. No fake stuff. Instead, we’ve made a commitment to do good - for people and our planet. We're 100% plant powered and 100% irresistible.
Dane kontaktowe
7 Lyric Square, W6 0ED, London, Zjednoczone Królestwo
- support@candykittens.co.uk
- www.candykittens.co.uk
2,9
Średnia
470 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Amazing experience
I've always loved the Candy Kittens sweets, they taste delicious and the branding is fun in a seriously mature way.
I recently had a very special request and they went above and beyond to support. Candy Kittens team are friendly and treat their customers as unique individuals. It was an amazing experience. Thank you!
4 maja 2024
Opinia niezależna
Odpowiedź od Candy Kittens
We're so glad you're a fan of our sweets, and that we were able to help! Thanks for taking the time to leave a review 🍬
Katy from the Candy Kitten Support Team…
Katy from the Candy Kitten Support Team needs a massive shout out! So kind and lovely to me via email. Definitely gained a customer for life. Really helped me out with the most random request. Deserves all the best things ever!!!!
8 maja 2024
Opinia niezależna
Odpowiedź od Candy Kittens
Thanks so much for the review! So glad we could help you out, enjoy your sweets 🍬
The yummiest sweets ever!!
The yummiest sweets ever! They are so tasty and I love that they are vegan too, will always be my go to treat
29 kwietnia 2024
Opinia niezależna
Odpowiedź od Candy Kittens
So great to hear, thanks for leaving a review! 🍬🌱
The best sweets ever
The best sweets ever! Jack and Lizzie are super helpful and the whole team are a dream to work with. Best product, best team!
1 maja 2024
Opinia niezależna
Odpowiedź od Candy Kittens
Thanks so much for your review, so glad you had a positive experience with us 🍬
Odpowiedź od Candy Kittens
We’re sorry you find our collaboration with Netflix Sex Education offensive. We’re big fans of the show and decided to collaborate with them to broaden the reach of important topics that the show brings to light. We feel passionately that the topics discussed within the show resonate with our consumers (20-30 year old females). Whilst children may also enjoy our products, we do not market towards them and they’re not our intended target consumer.
Our partnership with Netflix is for a limited period, and it's unlikely you will be able to find them in stores for much longer. We are also working with our grocery partners to implement age restrictions on this product where possible.
Please be assured that your comments have been passed on to the relevant people for their consideration.
Excellent
Excellent customer service - my advisor was Katy, she was very helpful and quick to respond & resolve.
25 kwietnia 2024
Opinia niezależna
Odpowiedź od Candy Kittens
Thanks so much for the review - I'm so glad we were able to help, hope you enjoy your sweets🍬
fast efficient delivery
fast efficient delivery, easy to use and order website and best of all, great tasting sweets
19 kwietnia 2024
Opinia niezależna
Odpowiedź od Candy Kittens
Thanks for the great review! So glad you enjoyed your sweets 🍬
The new wanderlust sweets are great
The new wanderlust sweets are great! Best thing they’ve done since shox last year
17 kwietnia 2024
Opinia niezależna
My favourite sweets !
16 kwietnia 2024
Opinia niezależna
Odpowiedź od Candy Kittens
Thanks for the review! So great to hear 🍬
Katy is incredible
Katy is incredible! I contacted Candy Kittens because I love their sweets so much and had a query that I thought wouldn’t get answered but Katy from customer service replied very promptly and sorted it out for me seamlessly. She is so incredible and kind. 5 stars for the sweets and a 10 for the customer service. Thank you so much!
11 kwietnia 2024
Opinia niezależna
Odpowiedź od Candy Kittens
Hi Zara, thanks so much for your lovely review! I'm so glad we were able to support and you enjoy our sweets.
Amazing Product & Service 👏🏻
Many thanks to Katy for handling my query so swiftly. I just wish other companies valued customer care as much as you guys do!
What a breath of fresh air!
Not only is the customer service 1st class so are the sweets! I can’t get enough of them!
P.S - please bring out a large bag of Eton Mess, I’m obsessed 🤪
4 kwietnia 2024
Opinia niezależna
Odpowiedź od Candy Kittens
Thanks so much for the review Darren! I'm so glad we were able to help and I've passed on your product suggestion to our team...🍬👀
Excellent service
Katy was very helpful in resolving my query. She was very quick in responding and I am very satisfied with the solution we came to.
Zara
4 kwietnia 2024
Opinia niezależna
Odpowiedź od Candy Kittens
Hi Zara, thanks for taking the time to leave a review, I'm so glad I was able to support - enjoy your sweets!🍬
I was introduced to these by my…
I was introduced to these by my daughter and have become a favourite treat, there are more economical choices out there however I would rather buy a few quality products than a large quantity of poor products with inferior ingredients.
21 lutego 2024
Opinia niezależna
Odpowiedź od Candy Kittens
Hi Paul, we love that we're a favourite of yours, thanks for taking the time to leave us a review - we appreciate it!🍬
Great service
Cannot fault this company. Ordered some candy kittens sweets one morning, by the afternoon I had an email to say they were being despatched & they arrived the next day.
I have always found candy kittens delicious & when you get good service ypu go back time & time again
25 stycznia 2024
Opinia niezależna
Odpowiedź od Candy Kittens
Hi, thanks so much for the review! We're so glad you enjoyed the sweets.
The Candy Kittens team is so helpful
The Candy Kittens team is so helpful, kind and sweet! When I had a small issue with my order, they were so quick to respond and immediately resolved my issue. They truly embody “all good, no nasties” ❤️
CK > every other sweet company
19 stycznia 2024
Opinia niezależna
Odpowiedź od Candy Kittens
Thanks so much for the review! We're so glad we were able to help and hope you enjoyed your sweets.
The BEST vegan sweets
I am obsessed with these sweets, especially the Eton Mess flavour. I bought these for my housemate and she's already placed an order for more! I can't believe they're vegan too :)
6 lutego 2024
Opinia niezależna
Odpowiedź od Candy Kittens
Thanks so much for the review! It's great to hear you're enjoying our plant powered sweets.
Great Customer Service
Great Customer Service. Katy handled my query very professionally and very quick. Very happy with the service 😀
9 lutego 2024
Opinia niezależna
Odpowiedź od Candy Kittens
Thanks for leaving a review - I'm glad we got everything resolved for you! Hope you enjoy your sweets when they arrive.
Message candy kittens
Message candy kittens
A lovely lady/ girl messaged back her name is Katy
She was so polite and kind
A real credit to you :)
Thank you for your kindness
From Katie B
6 lutego 2024
Opinia niezależna
Odpowiedź od Candy Kittens
We're so glad you had a positive experience with us! Thanks for taking the time to leave us a review.
My FAVOURITE sweets ever!
my FAVOURITE sweets ever!! I am not even vegan but these are my go to sweet treat - a must have by all. My fave flavour is definitly Very Cherry !!
27 stycznia 2024
Opinia niezależna
Odpowiedź od Candy Kittens
So great to hear! Thanks for leaving us a review.
Gifted Candy Kittens for my family at…
Gifted Candy Kittens for my family at Christmas, great to see their eyes light up as they tucked into them. Love the brand and everything that they stand for!
25 grudnia 2023
Opinia niezależna
Odpowiedź od Candy Kittens
Thanks so much for the great review! Glad we went down a treat with your family.
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