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Zobacz, co mówią recenzenci

Oceniono na 3 z 5

I had a subscription with them, and I never actually received my last order. For a very long time, it was fine until I actually tried to reach out to their customer support multiple times. Each tick... Zobacz więcej

Oceniono na 5 z 5

I'm a fitness business owner and have vetted many brands to arrive at Canadian Protein products. I refer to my athletes and have been using their products for years. Ordering is simple and product is... Zobacz więcej

Oceniono na 5 z 5

I tried the Canadian Protein Plant Based Strawberry and honestly I liked it. It’s not too sweet, which I really appreciated, and the sugar level feels just right. It mixes pretty easily, but I noticed... Zobacz więcej

Oceniono na 5 z 5

I have so far bought and tried whey protein isolate in Vanilla, Chocolate, limited edition Pumpkin Spice, Birthday Cake, Banana Cream Pie, Cookies and Cream, Chocolate Chip Cookie Dough, and Chocolate... Zobacz więcej

Informacje dotyczące firmy

  1. Zdrowie i kosmetyka

Informacje przekazane przez różne źródła zewnętrzne

Canadian Protein is Canada's highest quality source for protein, supplements, and nutritional supplements. We Specialize in bulk protein, bulk supplements, encapsulated products and private labeling. Our products have been sourced from the ABSOLUTE highest quality ingredients and produced by the most reputable manufacturers on the globe.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 29% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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Oceniono na 1 z 5

Massive price increase + drop in quality + digestive issues

I've been buying the premium protein isolate from this company for a good number of years, and it had always been great. However, there have been two large price increases over the last year and a bit. I was able to stomach the first because I like the product and I'm happy to support a Canadian company. After the second large increase, and a noticeable drop in product quality I've stopped purchasing it.

An email went out stating that prices would need to increase again, but no actual percentage or pricing information is given. A few days later my order was set to renew I had checked the website and again it did not show what the new price would be. I woke up the morning of the order date, and saw the large increase in price. I attempted to cancel the order but their site conveniently kept glitching out. Based on the time that these orders get automatically processed, and due to time zone difference there's no opportunity to cancel the order how convenient...

The second and more serious problem would be the drop in quality. The last batch that we got my wife noticed that it wasn't mixing as well and had a very different appearance and texture. I figured maybe just some change in supplier and it's not anything to worry about, boy was I wrong... I started getting serious gastrointestinal issues and I've never had a problem with this product in the past it's always been very gentle on my stomach. I went over my full diet with my doctor and it was a no brainer that this stuff was causing the issue. I stopped ingesting it, and within a few days my stomach problems had stopped. I thought maybe I had just recieved a bad batch, but the product didn't show signs of spoilage.

I had recently tried ordering from them again to see if there had been any change with the product. I believe in giving people and companies a second chance, this was a mistake. Within two days of taking the isolate again I was right back to having stomach problems. I've since changed to another company and haven't had any issues.

22 kwietnia 2026
Opinia niezależna
Logo Canadian Protein

Odpowiedź od Canadian Protein

Hi Scott,

We’ve reviewed your claims and several of them are simply not accurate.

First, on quality. Our product has not declined. If anything, it has improved. We have always maintained strict internal testing protocols and quality control standards, and we have since taken that a step further by obtaining NSF Certified for Sport certification. That certification adds an additional layer of third-party verification, including rigorous testing for purity, label accuracy, and contaminants on every batch.

The reason for this is simple. As protein prices increase, it is very common in this industry for manufacturers to cut or adulterate their products with lower quality ingredients to protect margins. We have chosen the opposite approach. We protect the integrity of the product, even if that means higher costs.

Second, on pricing. The increases you referenced are directly tied to significant inflation in raw material costs, particularly dairy proteins. This is an industry-wide reality and not a reflection of reduced quality.

Third, on subscriptions. The claim that you were unable to cancel is not accurate. Subscriptions can be cancelled at any time through your account prior to renewal. Our system does not prevent cancellations, and customers manage their subscriptions daily without issue.

Lastly, individual sensitivities to dairy-based proteins can change over time. That does not indicate a product defect, especially given the level of internal testing we have always had in place, now reinforced by NSF certification.

We stand behind our product, our process, and the standards we operate at. If the product is not the right fit for you, that’s completely fair, but it’s important that the information being shared reflects reality.

— Team Canadian Protein

Oceniono na 3 z 5

They eventually did reply. A lot of back and forth but the problem was originally addressed

I had a subscription with them, and I never actually received my last order. For a very long time, it was fine until I actually tried to reach out to their customer support multiple times. Each ticket that was opened was closed automatically, and they never actually addressed that their product was never delivered. By far the worst customer support, and they actually try to solve a support ticket that was a recurring $200. Basically lost $200.

An update on my end. They did reach out after seeing this review and they did address my issue. They issued a refund for the product that was not delivered.

28 lutego 2026
Opinia niezależna
Oceniono na 1 z 5

​Twice the price hikes, half the service. No longer worth it.

Update: Since posting, Canadian Protein has attempted to have this review deleted—a move that is blatantly deceitful considering they publicly replied to it and confirmed my order details. They would clearly rather silence customers than address their logistics failures.
​To prove their "weather and carrier" excuses are just noise: I recently ordered from another Ontario-based company and received my package in 5 days. Canadian Protein took 11 days. It is clear they choose the cheapest, slowest fulfillment options while charging you premium prices. They have your money; they don’t care about your experience.

​Canadian Protein has lost its way. In the last 10 months, they’ve hit customers with two price increases, yet the service quality has plummeted.
​My orders are constantly stalled by UPS with "weather" excuses, yet I’ve received FedEx packages from the same area (Mississauga) a day early. It’s a pathetic excuse for poor logistics. To make matters worse, their support doesn't actually help—it feels like once they’ve processed your payment, they have zero interest in whether the product actually reaches you.
​I’m canceling my subscription immediately. You’re better off supporting local stores than paying premium prices for a company that fails this badly at basic fulfillment.

12 kwietnia 2026
Logo Canadian Protein

Odpowiedź od Canadian Protein

Hi Aakash,

We completely understand how frustrating delays can be, especially when you’re expecting an order within a certain timeframe. That’s never a great experience, and we appreciate you taking the time to share it.

We did look into your order to better understand what happened. It was placed on April 2 and delivered on April 13, which falls within our estimated delivery window once carrier handling and transit time are factored in. That said, we know that doesn’t always line up with expectations, particularly when comparing experiences with different carriers.

Shipping timelines can vary depending on the carrier and conditions at the time, including things like weather and regional volume. While we work hard to get orders out quickly and reliably, the final delivery portion is handled by the carrier, which can sometimes lead to inconsistencies like the ones you described.

On the support side, we’re sorry it felt like we weren’t helpful. That’s not the experience we aim to provide. Our team does review and respond to all inquiries, and we’re always looking for ways to improve how we communicate and support customers when issues come up.

Regarding pricing, we understand that increases are never welcome. The adjustments over the past year have been driven by significant changes in raw material costs across the industry. At the same time, we’ve continued to invest in higher standards, including enhanced internal testing protocols and NSF Certified for Sport manufacturing, to ensure the quality of the product remains consistent and reliable.

We respect your decision and appreciate the support you’ve given us. If you ever decide to come back, we’d be happy to take care of you and ensure you have a better experience.

— Team Canadian Protein

Oceniono na 1 z 5

Shockingly Terrible customer service

Terrible customer service, terrible response times, and hard to trust the quality of the product. I’ve given them many tries but they have proven they don’t care about the customer. At one point, they had sent me packaging that said sweetened with sucralose on an unflavoured protein. I raised this with them and how concerning that was (and probably some kind of health violation) and they brushed it off and did nothing for me. Another time, they shipped me the wrong product, and it took about a week after multiple emails for anyone to respond. Once they did, I got boilerplate and confusing emails from a staff member who said that my package they was in mid shipment could not be refunded, followed by different messages from another staff member. Not only that, they have since raised their prices to the point where even bulk protein is not well priced. They have lost a longstanding customer over their poor and embarrassing level of customer service. It’s clear that these guys only care about number of purchases but not ensuring the customers are well taken care of.

10 kwietnia 2026
Opinia niezależna
Logo Canadian Protein

Odpowiedź od Canadian Protein

Hi David,

We’ve reviewed your order and the claims made here, and the situation is not as described.

Our system does not change flavours after an order is placed. Every customer receives an immediate order confirmation showing exactly what was selected, along with a window to make any changes before processing. The order in question was placed and confirmed as-is.

This is also not an isolated situation. On prior orders, issues have occurred due to incorrect product selection or delivery handling, and in those cases we went above and beyond by issuing refunds and even waiving return-related fees as a one-time courtesy.

In this instance, the product was again ordered incorrectly and then refused at delivery, which results in a return-to-sender. That process carries real costs, and after previously making exceptions, those costs will not be waived again.

We stand behind our systems and our policies. We’re always happy to help customers before an order is placed to ensure the right product is selected, but we cannot take responsibility for repeated ordering errors.

— Team Canadian Protein

Oceniono na 1 z 5

"it's fine, everything is fine" meanwhile it's a gross mess

Ordered product that was on sale, all of it was impossible to mix. Turned into a chalky, gross thick paste. More water didn't fix the problem. I made two claims, and it took them over 3 weeks to get back to me, only to say they tested a "retained" sample of what they sent me and "it's fine" and then they got condescending and pedantic on me and tried to tell me how to mix it. I've had orders from them before, but I'll never order again. I requested a refund for this product, was willing to send it back to them (not at my cost) and they have basically given me the run around and then this bullshit response that doesn't fix my issue at all. I've now had to spend MORE money on OTHER protein products just to have my meals covered, and these asshats truly won't do anything to help anyone. BUYER BEWARE.

13 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

Non-existent Customer Service... unfortunate

Canadian Protein used to be great to deal with but not any more. Numerous emails sent for a lost UPS package and no responses for weeks. Cancelled my subs and am now purchasing elsewhere. Unfortunate that the company would let it go this way.

10 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

Deceiving company

am writing this as a warning to others regarding Canadian Protein’s deteriorating quality and deceptive subscription practices. After being a loyal customer, the "final straw" was their failure to honour their own subscription terms and their blatant dishonesty when confronted.
1. Subscription & Price Traps: I signed up for a subscription that explicitly promised a locked-in price (pre-COVID rates). Not only did they eventually force a price increase, but their system is designed to penalize you. If your chosen flavour goes out of stock and you try to swap it, the system resets your "locked" price to the current, much higher market rate. They make it incredibly difficult to manage a subscription without losing your original deal.
2. Poor Quality & Indifferent Service: I have reached out multiple times via email regarding noticeable issues with the quality of the protein itself. The responses were dismissive and clearly from staff who do not care about customer retention or product integrity.
3. Deceptive Conduct (BBB): When I escalated this to the Better Business Bureau, Canadian Protein’s response was a flat-out lie. They claimed my subscription had been inactive for years to avoid addressing the price-lock issue. I provided the BBB with screenshots of my active account proving they were lying, but because the BBB has no enforcement power, the company simply walked away from their mistake.
Bottom line: This company does not value loyalty and will provide false information to oversight bodies to save a few dollars. Proceed with caution—there are better brands in Canada that actually respect their customers and their own contracts

6 lutego 2026
Oceniono na 5 z 5

Canadian Protein is a popular brand in…

Canadian Protein is a popular brand in Canada known for being affordable and high in protein. One good thing about it is that it has a lot of protein per scoop, which helps build muscles and stay healthy. It is also cheaper than many other brands, which makes it a good choice for students or people on a budget.

However, the taste is not always the best. Some flavors can taste too sweet or artificial, and it can sometimes be hard to mix without clumps.

Overall, Canadian Protein is a good option if you want something affordable and effective, but it may not be the best if you care a lot about taste.

5 kwietnia 2026
Opinia niezależna

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