Having done my research as to what product I wanted, my call at 930 a.m. was answered by Mr. Adib Narang who promptly identified the fridge I wanted, applied the rebate available, processed payment an... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This was my first purchase from CAS, and they truly exceeded my expectations. Sales support was fast, clear, and helpful, giving me great confidence right from the start. The delivery was incredible—t... Zobacz więcej
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Super easy transaction very fast and efficient. One call and done. I followed up several times to verify order completion and delivery but that was completely unnecessary. Very different from experi... Zobacz więcej
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Problème avec la livraison. Le livreur n'est jamais monté et n'a pas téléphoné, ce qui a occasionné une réinstallation de notre lave-vaisselle puisque vous n'avez pas pu faire la livraison le lendemai... Zobacz więcej
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Informacje dotyczące firmy
O Canadian Appliance Source - Vaughan
Napisane przez firmę
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Dane kontaktowe
27 Director Crt., Unit 1, L4L4S5, Vaughan, ON, Kanada
- 2898435022
4,6
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Amazing Customer Service from Hüseyin
I purchased a Kitchenaid dishwasher
(KDTE204KPS) and a washing machine
(WFW6605MC) from Canadian Appliance
Source. Throughout the purchasing process, Hüseyin Adanir, the Customer Service Supervisor at Canadian Appliance Source, provided exceptional assistance. Both the dishwasher and the washing machine have been functioning perfectly, bringing great convenience to our daily lives.
I have never experienced such a smooth and comfortable shopping experience in Canada before. The professionalism of Hüseyin Adanir and the quality of customer service provided by the company far exceeded my expectations. I am very satisfied with the quality of service offered by Canadian Appliance Source and would highly recommend it to others.
12 kwietnia 2024
Opinia niezależna
Quick response
My call was answered quickly and I was given the proper instruction.
10 października 2023
Opinia niezależna
Adib in Vaughan was super efficient and…
Adib in Vaughan was super efficient and Sheshna helped me with delivery over the phone. Great service.
29 września 2023
Opinia niezależna
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Very poor customer service
Very poor customer service, not able to return unsatisfied product just after 3 days. Everything will be online correspondence only and we will get reply 24 to 48 hours. If you are satisfied with the product after purchase you need to live with that, otherwise we can donate to Value Village. We used to deal with Home Depot or Lowes, never had a problem. This is the first time we bought appliances (Stove and Hood), we will never deal with this CAS again. Huge Mistake to buy from this store.
6 września 2023
Odpowiedź od Canadian Appliance Source - Vaughan
Hi Jemima,
Thank you for taking the time to share your feedback.
Please note that the ventilation product has been installed with all product information specifications provided.
Unfortunately, CAS does not accept exchanges/returns for products that have been used/installed which is a common policy among appliance retailers.
We apologize for any inconvenience.
Thank You,
W.L
CAS
Not all microwaves are the same
No complaints until our microwave had to be installed. Salespeople said not to worry you don’t need dimensions they are all standard size. We ended up paying as much as the microwave cost us just to have it installed. Size was considerably different. Put a huge damper on what was a very pleasant experience
8 września 2023
Tellement heureux d'avoir reçu un crédit. Merci à Shaheen Joosub qui a pris charge de mon dossier.
Tellement heureux d'avoir reçu un crédit pour quelque chose qui s'est passé en 2021 et de pouvoir l'appliquer à une nouvelle machine à laver.
6 września 2023
Excellent work
5 września 2023
Quick and easy selection with all items…
Quick and easy selection with all items in stock for immediate delivery.
25 sierpnia 2023
Easy and quick! …
Easy and quick and appliance arrived next day. Installers were great as well!
21 sierpnia 2023
Very courteous and knowledgeable staff…
Very courteous and knowledgeable staff and very competitive price.
22 sierpnia 2023
Delivery driver was very helpful
The salesman was great and the delivery was exceptional. Thank you.
24 sierpnia 2023
Your company had the product which was…
Your company had the product which was the most important thing but pricing was $200 more than a competitor- I would have waited if I could have been sure delivery would have been on time. The sales rep was nice enough but so difficult to understand and was pushing for me to pick it up in days which wasn’t my plan. I had given a significant deposit so why would product not be held for me within a reasonable time?
26 sierpnia 2023
Odpowiedź od Canadian Appliance Source - Vaughan
Hello Paul,
Thank you for sharing your feedback with us.
Please note if you find an advertised lower price online or in print at another appliance retailer before you buy your appliance from CAS or prior to delivery of your appliance, we will match the qualifying price.
CAS does not hold appliances for more than 9 days on an order as we receive new inventory and release stock to customers everyday.
We can see that your Whirlpool wall oven has been picked up on August 28th of 2023.
Thank you kindly,
CAS
T.B
Great service
18 sierpnia 2023
Jordon
Jordon, Sales Rep, was phenomenal and extremely knowledgeable. The Manager, Gurmehar was extremely helpful as well. Very competitive pricing for the same appliances elsewhere.
24 sierpnia 2023
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.