Canadian Appliance Source - Surrey Recenzje 

2146
Wynik TrustScore: 4.5 na 5

4,3

7488 King George Blvd., Unit 470, V3W0H9 Surrey, BC, CA


Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The seller was efficient, pleasant and answered all of our questions. The delivery was expedient (2 days) and the delivery guys were respectful and pleasant and set everything up the way we wanted it.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The sales person was very knowledgeable about the appliances . Friendly staff. I found the appliances I wanted. The price was good. Delivery was flawless.

Reakcja na opinię

Oceniono na 2 z 5

Have talked to the aftersales couple times about the defective parts of the top left side plate which causing the top door drops and cold air leaking. They said will looking for the parts and c... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

While looking to replace the washer that was unexpectedly out of order, we were in bit of urgency finding a new one. Walking into CAS and greeted by Aksha Verma, he introduced us to a few options and... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep AGD

O Canadian Appliance Source - Surrey

Napisane przez firmę

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Dane kontaktowe

  • 7488 King George Blvd., Unit 470, V3W0H9, Surrey, BC, Kanada

  • 7785885620

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(2146)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 7925

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

second experience, same great results

Second time customer, equally good experience both times. helpful sales people, communicative and accurate delivery times, professional delivery and installation. i will definitely be going back for my next appliance need (which to be fair i hope is along way into the future).

4 lipca 2023
Oceniono na 5 z 5

Superior purchase and delivery from start to finish

Experience was excellent, professional interactions, clear and regular communications and honesty. Very clear plan of purchase from start to delivery. The delivery crew were very professional, friendly and again communicated throughout the delivery.
Highly recommend your company and the delivery company and staff.

11 lipca 2023
Oceniono na 1 z 5

Very poor service both at the store and…

Very poor service both at the store and on line.I ordered my Thermador appliances from Canadian appliance Source 2 years ago and my house is finished last Xmas and I am still struggling to get my hood fans for both kitchen . The fans they sent me are wrong fans they don’t fit and they declined the return . I can’t get the occupancy.

12 lipca 2023
Opinia niezależna
Logo Canadian Appliance Source - Surrey

Odpowiedź od Canadian Appliance Source - Surrey

Hello Balwinder,

Thank you for taking the time to share your feedback.

We regret to learn that your experience has been less than adequate.

Please be advised that the item in question has been in your possession since March and customers have 48 hours to report issues to CAS.

Moreover, open ventilation units are not eligible for return, policy which is made available on our website.

However, our records show that our after sales team has approved your request to exchange it as an exception.

You may respond to their email for further assistance.

Thank you kindly,
VG
CAS

Oceniono na 5 z 5

I got excellent support from sales…

I got excellent support from sales agent, Lovepreet Singh, in the sales process. He was very efficient, very responsive in resolving all my questions/ issues. This is the first experience with Canadian Appliance Source, and I will return for other purchase based on this positive experience.

6 lipca 2023
Oceniono na 5 z 5

From purchasing to delivery

From purchasing to delivery, very professional. Delivery crew was efficient and very careful moving the new fridge in and taking the old one out

29 czerwca 2023
Oceniono na 1 z 5

You delivered a dented stove and since…

You delivered a dented stove and since the delivery on Wesneaday July 5th nobody has contacted me about my refund. Terrible customers service. Actually I would rate this service zero stars!

3 lipca 2023
Logo Canadian Appliance Source - Surrey

Odpowiedź od Canadian Appliance Source - Surrey

Dear Customer,

Thank you for your feedback.

We are sorry to learn that your Whirlpool stove arrived damaged.

Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging.

CAS does not sell refurbished appliances. As such, we have no way of knowing if an appliance is damaged.

We can see that your order was canceled on July 10th of 2023 and refunded on the same day.

Please allow 5-7 business days for the refund to be processed to your credit card.

Thank you kindly,

CAS

T.B

Oceniono na 4 z 5

Customer service

Customer service, availability of stock, pricing and delivery and set up team were all 5 star.
However, I am not as happy with the product. Bigger, noisier, and missing some basic functions I expected , and it was not clear in the descriptive.
That is not CAS fault, but it does make the experience less satisfactory.

4 lipca 2023
Oceniono na 2 z 5

Unacceptable delay

I was told it would be approximately 3 weeks before delivery then it was abruptly changed to 3 months!

15 czerwca 2023
Logo Canadian Appliance Source - Surrey

Odpowiedź od Canadian Appliance Source - Surrey

Hello Robert,

Thank you for taking the time to share your feedback.

We regret to learn that your order has been affected by manufacturing delays.

Please understand that, while our sales team will offer as much information as possible about estimated timelines, our team may have no way of knowing if a particular model has been affected by a manufacturing delay.

In cases like this, we usually try to assist customers by suggesting alternative models in stock.

For assistance, please contact our your sales representative at extension 672.

Thank you kindly,
ST
CAS

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