The seller was efficient, pleasant and answered all of our questions. The delivery was expedient (2 days) and the delivery guys were respectful and pleasant and set everything up the way we wanted it.... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
The seller was efficient, pleasant and answered all of our questions. The delivery was expedient (2 days) and the delivery guys were respectful and pleasant and set everything up the way we wanted it.... Zobacz więcej
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The sales person was very knowledgeable about the appliances . Friendly staff. I found the appliances I wanted. The price was good. Delivery was flawless.
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Have talked to the aftersales couple times about the defective parts of the top left side plate which causing the top door drops and cold air leaking. They said will looking for the parts and c... Zobacz więcej
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While looking to replace the washer that was unexpectedly out of order, we were in bit of urgency finding a new one. Walking into CAS and greeted by Aksha Verma, he introduced us to a few options and... Zobacz więcej
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Napisane przez firmę
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
7488 King George Blvd., Unit 470, V3W0H9, Surrey, BC, Kanada
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Second time customer, equally good experience both times. helpful sales people, communicative and accurate delivery times, professional delivery and installation. i will definitely be going back for my next appliance need (which to be fair i hope is along way into the future).
Experience was excellent, professional interactions, clear and regular communications and honesty. Very clear plan of purchase from start to delivery. The delivery crew were very professional, friendly and again communicated throughout the delivery.
Highly recommend your company and the delivery company and staff.
Very efficient and professional. Prompt on delivery and had the appliances I was looking for in stock.
Very poor service both at the store and on line.I ordered my Thermador appliances from Canadian appliance Source 2 years ago and my house is finished last Xmas and I am still struggling to get my hood fans for both kitchen . The fans they sent me are wrong fans they don’t fit and they declined the return . I can’t get the occupancy.

Odpowiedź od Canadian Appliance Source - Surrey
Great service and great prices. Hassle free shopping experience.
Sales person was very friendly and knowledgeable. The washer/dryer we needed ASAP was not in stock but he offered us one that was in stock.
Warehouse staff helped me load it into my truck.
Super easy to purchase an appliance online via a chat! Quick, easy, done!
I got excellent support from sales agent, Lovepreet Singh, in the sales process. He was very efficient, very responsive in resolving all my questions/ issues. This is the first experience with Canadian Appliance Source, and I will return for other purchase based on this positive experience.
From purchasing to delivery, very professional. Delivery crew was efficient and very careful moving the new fridge in and taking the old one out
Very good to deal with, great service and delivery! Would recommend
You delivered a dented stove and since the delivery on Wesneaday July 5th nobody has contacted me about my refund. Terrible customers service. Actually I would rate this service zero stars!

Odpowiedź od Canadian Appliance Source - Surrey
Customer service, availability of stock, pricing and delivery and set up team were all 5 star.
However, I am not as happy with the product. Bigger, noisier, and missing some basic functions I expected , and it was not clear in the descriptive.
That is not CAS fault, but it does make the experience less satisfactory.
Salesman was very knowledgeable, friendly and clear communication.
Interactive online chat was great and easy to investigate purchase options and delivery timeline that was required. Excellent work!
I was told it would be approximately 3 weeks before delivery then it was abruptly changed to 3 months!

Odpowiedź od Canadian Appliance Source - Surrey
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.