Price matched another supplier on a washer dryer through online chat. Transaction was quickly facilitated and delivery arranged for two days later. Good follow up by email with install details and war... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The salesperson Ahmed at Ottawa east, Trainyard location. He made it a very nice experience. I dealt with him since 2023 and now again this month and could task for a better employee.
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The agent was attentive to what we needed. All items arrived to our rural place in perfect shape. The delivery crew, although all business, did a great job of removing the old appliances, installing t... Zobacz więcej
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After extensive looking at many models of appliances on the website, we went into the store and “thought” we had every decision nailed down but Inder was infinitely patient and showed us our choices... Zobacz więcej
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Informacje dotyczące firmy
O Canadian Appliance Source - Ottawa East
Napisane przez firmę
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Dane kontaktowe
100 Trainyards Dr., Unit 31, K1G3S2, Ottawa, ON, Kanada
- 6136273412
4,6
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Prompt and friendly service in store
Prompt and friendly service in store, useful advice, efficient delivery.
10 lipca 2026
Odpowiedź od Canadian Appliance Source - Ottawa East
Hi Joan,
Thank you for your kind review and for choosing CAS! We're pleased to hear our team provided helpful advice, friendly service, and an efficient delivery experience. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Odpowiedź od Canadian Appliance Source - Ottawa East
Dear Nadia Freeman,
Thank you for reaching out to us.
We can see that our After Sales team is currently in communication with both yourself and the vendor, Samsung, regarding your refrigerator.
We will keep you updated on the progress of this matter.
Sincerely,
CAS
Excellent customer service and fast…
Excellent customer service and fast delivery. Would definitely recommend
8 lipca 2026
Odpowiedź od Canadian Appliance Source - Ottawa East
Hello Tracy
We are so glad to have earned your business. We look forward to seeing you at our store again down the road!
Warmest regards,
CAS
My mother’s fridge up and failed on a…
My mother’s fridge up and failed on a Saturday evening. Needed a fridge ASAP. Went to CAS first thing Sunday morning. Joshua completely understood the assignment and showed both knowledge and professionalism. He was wonderful to work with. Yes it cost us an extra $30 to have the delivery expedited BUT that was worth every dollar to get the unit on Tuesday. The 2 gentlemen that delivered the fridge were awesome. Did what it took to bring the fridge into the space. Yessss my husband had decided to remove the old fridge to the driveway but the delivery team were really appreciative as it made loading it to the truck for takeaway easier. I would, from my experience, absolutely recommend CAS Trainyard location! Thanks for everything!
8 lipca 2026
Odpowiedź od Canadian Appliance Source - Ottawa East
Hello Daphne
We are incredibly happy that Joshua and our delivery team could jump in and help resolve this urgent situation so efficiently.
We look forward to welcoming you back to our Trainyard location whenever you need us next!
All the best,
CAS
Easy & smooth purchase
Graham was friendly, helpful & knowledgeable! & made our purchase with delivery easy & smooth!
7 lipca 2026
Odpowiedź od Canadian Appliance Source - Ottawa East
Hello Jacquie
We truly appreciate your business and are so glad everything went smoothly. We look forward to seeing you at our store again soon!
Best regards,
CAS
Knowledgeable sales perdon
The sales person (Graham) is knowledgeable and prompt for arranging the purchase and installation.
7 lipca 2026
Odpowiedź od Canadian Appliance Source - Ottawa East
Hello Keiko
We are glad to hear that Graham was prompt and helpful in getting everything coordinated seamlessly for you.
We look forward to working with you again in the future!
Yours truly,
CAS
I will never shop here again
I will never shop here again. Some of the staff in the store are really nice and personable, others not so much. I got one who wasn't unfortunately. Then the delivery....the worst. They told me delivery for my fridge and dishwasher would be between 10:30 and 1:30pm and it didn't arrive until 8pm with no warnings, no updates. When I called customer service i received no assistance....they just said there is nothing they could do and they couldn't transfer me to a manager either. They said they would have a manager call me - it's been a week and a half and still no call. I have never seen so much consistent bad service and lack of caring for the customer as with this company. Do not shop here! After the 3rd call to customer service, I was told by customer service that they loaded the wrong items for me in the morning and therefore didn't load my order until 2pm and that is why it's late. Maybe they could have given me a heads up as I had to have my fridge cleared out and unplugged and ready to go by 10:30am???? Then the delivery people said the reason it's late is because they were sent first to Pembrooke for some deliveries. Either way....it was known in advance that they would be late and not communicated to me. Also, why are there 2 different stories?? How disorganized is this company? The people who delivered were very pleasant and efficient....that was the only part that was. The delivery facilitation was horrible! Just the delivery drivers themselves were good. I was right about to cancel my order and go elsewhere when the delivery finally arrived almost 6 hrs late from the maximum estimated time.
26 czerwca 2026
Opinia niezależna
Odpowiedź od Canadian Appliance Source - Ottawa East
Dear Sandra Szeles,
Thank you for taking the time to share your feedbak with us.
We are sorry to hear that your overall experience with CAS was not successful.
We have shared your feedback with our Home Delivery department for further review.
Please note that despite the issues mentioned, the delivery was still completed on the originally scheduled day.
Sincerely,
CAS
Whirlpool refrigerator …
My sales representative Graham was good at his job, professional and caring.
He made sure all my needs were met for the refrigerator
4 lipca 2026
Odpowiedź od Canadian Appliance Source - Ottawa East
Hello Marjorie,
We appreciate you highlighting Graham's attentive professionalism and his dedicated care in ensuring all of your layout parameters were perfectly addressed.
We look forward to seeing you at the store on your next visit!
Thinking of you,
CAS
Odpowiedź od Canadian Appliance Source - Ottawa East
Hello Denis
We are so pleased to hear that Derek provided such helpful support from the very beginning to the very end of your visit.
We look forward to welcoming you back to our Ottawa East location whenever you need us next!
Cheers,
CAS
Sales service was fantastic
Sales was fast and professional and delivery and setup experience was efficient and timely
4 lipca 2026
Odpowiedź od Canadian Appliance Source - Ottawa East
Hello D. Levy
We are so glad that our team provided such a rapid, professional experience from the showroom floor to the final setup.
We look forward to seeing you at the store again down the road!
Warmly,
CAS
Salesperson (Graham) was professional…
Salesperson (Graham) was professional and knowledgeable. No sales pressure. Paid in full at time of purchased. Delivery date set.
Delivered on the day booked. They gave a 3 hour window. Staff arrived within that window. Delivery staff were polite and professional. Delivered without a hitch.
Highly recommend them
4 lipca 2026
Odpowiedź od Canadian Appliance Source - Ottawa East
Hello David Z
We appreciate you highlighting Graham's professional guidance and are glad our delivery window and logistics team hit the mark perfectly.
We look forward to seeing you at the store on your next visit!
Best,
CAS
Excellent and fast service
I bought appliances quite a few times over the years fromCAS.
The service is always great. Delivery is efficient and the product is good.
30 czerwca 2026
Odpowiedź od Canadian Appliance Source - Ottawa East
Hello Svetlana
We are deeply grateful for your long-standing loyalty over the years and are glad our team consistently delivers smooth logistics and high-quality items.
We look forward to working with you again on your next project!
Best wishes,
CAS
My online purchase was simple
My online purchase was simple, but the delivery date was hard to plan for. My range was delivered 1 day later than I had requested. Also, the staff in the retail store did not seem interested in selling to me, which is disappointing. Delivery and set up was completed quickly and without an issues.
21 czerwca 2026
Everything that was discussed and…
Everything that was discussed and promised came to pass. Useful post purchase follow-up by Paul, my sales associate and timely delivery by two very helpful men.
My first visit and purchase but definitely not my last.
18 czerwca 2026
Odpowiedź od Canadian Appliance Source - Ottawa East
Hello Ian
Thank you for choosing us for your very first purchase. We are delighted that our team kept every commitment and provided excellent care from start to finish.
We look forward to welcoming you back for your next visit.
All the best,
CAS
I was explained the features of various…
TI was explained the features of various washing machine. Very helpful and no pressure sale tactics. Delivery was on time and the men were very professional and friendly.
13 czerwca 2026
Odpowiedź od Canadian Appliance Source - Ottawa East
Hi Lise,
Thank you for your kind review and for choosing CAS! We're glad to hear you received helpful, no-pressure guidance on the washing machine features and that your delivery team provided professional and friendly service on time. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
Odpowiedź od Canadian Appliance Source - Ottawa East
Hi Julie,
Thank you for your review! We are delighted to hear that you experienced good value and courteous service. We truly appreciate your business and look forward to serving you again.
CAS
Excellent sales advice
Excellent sales advice. Delivery was timely and installation was professionally done.
17 czerwca 2026
Odpowiedź od Canadian Appliance Source - Ottawa East
Hi Brian,
Thank you for your great review! We’re glad to hear you received excellent sales advice and that your delivery and installation were completed on time and professionally. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
The salesman was very helpful and easy…
The salesman was very helpful and easy to deal with
23 czerwca 2026
Odpowiedź od Canadian Appliance Source - Ottawa East
Hi Jeff,
Thank you for your kind feedback! We’re glad to hear our salesman was helpful and easy to deal with. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
The salesman was great and same with…
The salesman was great and same with the delivery.
15 czerwca 2026
Odpowiedź od Canadian Appliance Source - Ottawa East
Hi Daniel,
Thank you for your kind feedback! We’re glad to hear both our salesman and delivery team took good care of you. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Top notch place for your appliance need.
Graham was very helpful, knowledgeable, and efficient and was able to help me make good decision purchasing the refrigerator that suit my needs and expectations. Highly recommend this place for any appliance need.
20 czerwca 2026
Odpowiedź od Canadian Appliance Source - Ottawa East
Hi Marilyn,
Thank you for your kind review! We're glad to hear Graham was helpful, knowledgeable, and efficient in helping you choose the right refrigerator for your needs. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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