Camping International Recenzje 

258
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Ordered a windbreak on Tuesday night and it arrived on the Thursday. We had a problem with it, so phoned up and got a replacement the very next day. Fully satisfied with the windbreak. This is how ser... Zobacz więcej

Oceniono na 5 z 5

Great communication, honest description of the unit we were buying and a very fair price for the value of our trade-in. In the market for a trailer tent these are the guys to speak to - especially Ter... Zobacz więcej

Oceniono na 5 z 5

Just purchased our first second-hand folding camper from Terry at Camping International. Who was friendly, knowledgeable, efficient and very patient truth be told. We cannot rate the service we... Zobacz więcej

Oceniono na 5 z 5

Terry sold us a Pennine countryman folding camper. He spent time with us , explained each step to erect it giving knowledgeable tips at each step. Fantastic service , very helpful ,would highly reco... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep turystyczny
  2. Dostawca butli gazowych
  3. Sklep z odzieżą i sprzętem do używania na wolnym powietrzu
  4. Sklep z wyposażeniem samochodów kempingowych

Napisane przez firmę

Camping International has been a family run business since 1984 and has become one of the most respected companies within the industry, and because of this we are able to sell all our products at the most competitive prices. All of our staff are fully trained and experts in their field, some with over 30 years experience. Camping International is housed in an old cinema and many of its original features still remain, but today it houses one of the largest indoor displays of camping and caravanning equipment in the South of England. Over 40,000 sq. ft. dedicated indoors to the outdoors where all the leading brands are stocked at the best prices possible. We are so convinced about our competitive prices that we offer a Price Match Promise where we try to better or match any like for like product found anywhere in stock within the UK. Stocking well known brands such as Kampa, Dometic, Isabella, Dorema, Sunncamp, Vango, Coleman, Outwell, Pennine, Telta, Calor, Campingaz, Quest, Cadac, Outdoor Revolution, Thetford and so many more! Whether you are the Everyday Tent Camper, Enjoy the Freedom of a Campervan or Motorhome, Relax in your Caravan or the Luxury of a Folding Camper, there is something here for everyone. Camping International is truly the Camping & Caravanning One Stop Superstore. We are dog friendly 🐶


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

258 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(258)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 14

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Very helpful

I had been trying to find a Kampa Ace Air 400 for a few months. I was told by Camping International that they expected a delivery early August and I could reserve one by leaving a deposit. The price of the awning was already the cheapest I had found. Left a deposit and in the middle of July I had a phone call to say it was in and to take final payment. I paid by card and the awning arrived the next day. Excellent Service

12 sierpnia 2015
Opinia niezależna
Oceniono na 4 z 5

Easy to deal with.

Easy to order and deal with. Hate the delivery charge though, £5.99!! We were not in when delivery was made so picked it up from DPD depot as no convenient time to deliver. More expense!

10 sierpnia 2015
Opinia niezależna
Oceniono na 5 z 5

Quick Delivery

Just ordered a tent footprint for a Kampa Croyde.
The item was delivered the next afternoon by courier.

Excellent service, would definitely recommend this company.

10 sierpnia 2015
Opinia niezależna
Oceniono na 5 z 5

Excellent

I ordered my vango iris 600 on a Sunday and received it on Tuesday. Text message on Monday to say it had been sent and a message on Tuesday telling me the delivery time and even the drivers name. The tent was £199 which was £50 cheaper than the cheapest rival. I can't fault them. Great price and really fast.

9 sierpnia 2015
Opinia niezależna
Oceniono na 5 z 5

First class service

Placed an order Monday evening, had two e-mails on Tuesday to confirm delivery time and date and the product arrived Wednesday morning bang on time! If there was an option to rate higher than 5 stars then I would. Very impressed :-)

8 sierpnia 2015
Opinia niezależna
Oceniono na 5 z 5

Great Service.

My package arrived next day and I was able to track it's progress with amazing precision. Great price (for 780g Multimat air bed). All in all they gave great service. Highly recommended!

28 lipca 2015
Opinia niezależna
Oceniono na 5 z 5

What is said on the tin

Product arrived quickly and was exactly what we ordered. Delivery company allowed us to request parcel left in a safe place which was a bonus.

27 lipca 2015
Opinia niezależna
Oceniono na 1 z 5

Terms and Conditions.

Hiya, your terms and conditions have a section that isn't legal and this renders your whole terms and conditions useless.

Your section which describes damaged and incomplete goods is against the Sale of Goods Act.
If any item is delivered damaged or incomplete a customer is entitled to a full refund and for you to retrieve the item/s.
The customer is not liable by law for any costs endured because of damage caused by bad packaging or the delivery firm.
Your company is responsible for the item until the point of delivery.
A customer does not have to prove the delivery company caused the damage either.

Having terms which incorrectly state a consumers rights is illegal.
You must remove or change this section of your terms and conditions.


Part Delivery/Damaged Goods
All your goods should arrive in perfect condition; however, if you do receive any goods that appear to be faulty or damaged, we must be advised within 48 hours of receipt. We will do everything possible to ensure your delivery arrives on time and intact, we will not accept responsibility for any additional expenses incurred due to late or incomplete deliveries.

25 lipca 2015
Opinia niezależna
Logo Camping International

Odpowiedź od Camping International

Hello Mr McCance.

Thank you for your legal help but reading your advice I feel I need to clarify a few points. Where in our t & c's do we state that we charge for collecting goods that are faulty, damaged or incomplete on delivery as you have implied?

We are fully aware of our legal obligations regarding goods being delivered etc. and have never had any issues before.

The section you have kindly copied & pasted states 'we will not accept responsibility for any additional expenses' .......The key word here is 'additional'.. we will always collect faulty or damaged goods, send replacements etc without the need to charge our customers when we (or our delivery contactor) are responsible without financial penalty for our customers.

Oceniono na 5 z 5

Speedy Service

I purchased two lamps and collected from store. Nice and quick, just walked in, collected and walked out again. Perfect service just before Christmas!

28 grudnia 2014
Opinia niezależna
Oceniono na 3 z 5

Electric fan heater - 750/1500 watt

Only manufacturers flimsy box used with no additional packaging used. Heater arrived dented on front.

Fan heater safety tip over switch not working. Not your fault but manufacturer had fitted safety switch upside down!!!

No time to exchange so fixed both problems myself.

Now fixed and working well

21 grudnia 2014
Opinia niezależna
Oceniono na 1 z 5

Failure to phone back

Visited their Quest stand and found the enclosure that I was looking for. Unable to order at show as I could not remember which Fiammi awning I had, was promised that if I rang before weekend they would honour show offers. Rang Friday and got answering machine which promised that if I left name and number I would be contacted. Monday no call so rang again. Spoke to Andy who said that he was the shop manager. He was not sure if the enclosure would fit my awning but promised that, without fail, someone with the information would ring me that morning. 30 hours later still waiting.

21 października 2014
Opinia niezależna
Logo Camping International

Odpowiedź od Camping International

Hello

Sorry to hear that it took a while to actually speak to someone in our awning department. It can be very busy in the shop after a show finishes, especially with the NEC. I have spoken with the salesman in question and he assures me that he tried to contact you that afternoon regarding the awning you wished to purchase, but unfortunately couldn't get hold of you and was unable to leave a message.

We do our very best to return customer phone calls, having built up a fantastic reputation over the last 30 years we do not wish to tarnish it by not responding to peoples phone calls.

Regards,

Camping International.

Oceniono na 5 z 5

Excellent service and very friendly.

Brought a folding camper, Terry was so helpful and nothing was too much trouble. Had to travel a way to get there, but was so worth the journey. Also brought lots of accessories, which are very competitively priced. Would definitely visit there again. Also placed an online order, quick delivery and well packaged. See you again soon camping international.

9 sierpnia 2014
Opinia niezależna
Oceniono na 2 z 5

Poor customer services

I have a problem with a tent I purchased in May that is leaking. It has only been used twice and leaked on both occasions, the second time quite significantly.

I emailed info@camping-intl.com on Thursday evening explaining the problem and asking where we go from here, as I am looking for a replacement/exchange.

I have not received any reply/acknowledgement from my email, despite using the email address clearly shown on the website.

5 sierpnia 2014
Opinia niezależna
Oceniono na 5 z 5

Very felpful well stocked great shop with terry being the very best

We went into the shop looking to buy some bits for are folding camper.a very well stocked shop with everything you could think of. We then looked at a new folding camper just to see what new ones are like,that's when terry came over to speak to us and what a very helpful, friendly and very knowledgeable man he is. We ended up buying a brand new folding camper and trading in are old one. Very pleased with how we were delt with and made to feel welcome and important as you would hope to expect.
Looking forward to using it now
Big thank to terry great job.

31 lipca 2014
Opinia niezależna
Oceniono na 3 z 5

Very cold approach to customers. I felt I was in the way.

When ever I have used this store I don't feel very welcome as if I'm in the way.. No smiles, the awning department you can be left ages without assistance. I have had to go down stairs ask ask for help... It there was another camping shop in the area I would use them.

15 lipca 2014
Opinia niezależna
Logo Camping International

Odpowiedź od Camping International

Hello John,

Thank you for your recent visit. We are sorry that you felt the need to comment on our store. We always strive to offer the very best customer service and to be as helpful as possible. Unfortunately during exceedingly busy periods our extremely high standards may slip slightly, for which we apologise and look forward to seeing you again.

We appreciate your custom and loyalty, all customer feedback is always appreciated and very helpful in our pursuit of better customer satisfaction.

Regards

Camping International

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