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Cambridge Bridal Studio Recenzje 

83
Wynik TrustScore: 4.5 na 5

4,5

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Oceniono na 5 z 5

I had such a lovely experience at Cambridge Bridal Studio. Lynne was welcoming, kind and so supportive when I tried on dresses. She picked out an amazing set based on our conversations, and I felt l... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Lynnes knowledge and expertise is second to none. Warm and inviting, helpful and understanding. Location is easy to find, and a real treat to try on your dress, plenty of room to stare dreamingly i... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I was a bit overwhelmed when I saw how many there were to choose from, but Lynne offered really helpful, supportive advice in a stress free way with no pressure whatsoever until I found 'the one'. Sh... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Cannot thank Lynne at Cambridge Bridal Studio enough for her guidance and help finding my dream dress. Having struggled with my body confidence most of my adult life she made me feel relaxed and comfo... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Suknie ślubne
  2. Usługi krawieckie
  3. Krawiec damski
  4. Usługi pralnicze
  5. Wynajem sukien ślubnych
  6. Obsługa ślubów

Napisane przez firmę

We are delighted to share with you our commitment to making your wedding day the most enchanting and memorable day of your life. Our aim is to ensure that every bride feels extraordinary on her special day. When you visit Cambridge Bridal Studio, you will be greeted by an unrivalled selection of breath taking wedding gowns that are sure to captivate your heart and imagination. Our collection features a wide range of styles, from timeless classics to contemporary elegance, all designed to cater to your unique tastes and preferences. We stock sizes 4 to 40 to suit all shapes and sizes. Over 25 years of experience from our team are dedicated to helping you find the perfect gown that reflects your personality and enhances your natural beauty. We warmly invite you to make an appointment and experience the magic of Cambridge Bridal Studio for yourself. Let us be an integral part of your journey to finding the wedding gown of your dreams. We look forward to welcoming you and helping you create beautiful memories that will last a lifetime. We pride ourselves on specialising in plus-size wedding dresses, offering gorgeous options that will make you feel confident and radiant on your special day. But we don't stop there – we also cater to the entire bridal party! You can find elegant bridesmaid dresses and adorable flower girl outfits, making sure everyone looks their best. Don't miss out on this fantastic opportunity to discover your individual "one-off" wedding dress. Book your appointment today and let us help you make your wedding dreams come true.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

83 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,5

Wszystkie recenzje

(83)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 33

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Oceniono na 5 z 5

5 star experience ⭐️⭐️⭐️⭐️⭐️

I cannot say enough wonderful things about this bridal studio! From the moment I walked through the door, Lynne greeted with warmth, professionalism, and genuine excitement. The atmosphere is beautifully elegant, welcoming, and designed to make every bride feel special.

My consultant was absolutely incredible. Lynne listened carefully to my vision, pulled stunning gowns that matched my style, and offered thoughtful suggestions. Her expertise and eye for detail made the entire process stress free and enjoyable.

The gown selection is phenomenal unique, high quality styles that you won’t find anywhere else. Each dress I tried on felt luxurious and perfectly crafted. When I finally found the dress, Lynne celebrated with me as if it were their own special moment.

From fittings to final pick up, the service remained attentive, organised, and truly exceptional. I left feeling confident, beautiful, and completely taken care of.

If you’re looking for a bridal studio that delivers an unforgettable experience and genuinely cares about its brides, this is the place. Highly, highly recommend! 💍✨

22 listopada 2025
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Odpowiedź od Cambridge Bridal Studio

Hello Louise,

Thank you for your business. You are going to look amazing in the dress you have chosen to wear for your special day. I am excited to be a small part of your big day and thank you for trusting me with this special purchase. Thank you so much for your kind words. I am blessed to love my job and help beautiful brides on their amazing wedding dress journey.
I wish you a long and happy marriage with lots of love an laughter along the way.

Lynne
Cambridge Bridal Studio

Oceniono na 5 z 5

Fantastic Dresses & Service

I was so worried about going wedding dress shopping. I am a larger sized, 43 year old and did not have a clue what I wanted or what would suit me. Lynne chose a selection of 6 dresses and all of them fit! They were all so different and all so beautiful. She knew exactly which veil and accessories finished the look and did not mind when I couldn't decide between 2 and wanted to try them both on again. All of her comments were positive and honest and she was really reassuring. I a now getting a one of a kind dress for a great price and I feel so much more confident about myself and how I will look on my wedding day.

29 maja 2025
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Odpowiedź od Cambridge Bridal Studio

Hello Jo,

It was such a pleasure helping you find the perfect dress for your special day! At our studio, we believe that every individual should feel extraordinary and confident in their wedding dress. We have a fantastic selection of dresses designed to suit all body shapes, ensuring that everyone can find something that makes them feel truly special.

As I mentioned during your visit, you would be in safe hands and you only need "one dress" for your special day, and oh boy, what a dress you have chosen! It truly is a stunning piece that will make you shine and feel fabulous.

Thank you for allowing me to be a part of this memorable journey.

Lynne
Cambridge Bridal Studio

Oceniono na 5 z 5

Cambridge Bridal Studio probably the best wedding dress supplier in the county if not the country! …

Cambridge Bridal Studio is a great Location with easy parking and a wonderfully laid out spacious Comfortable studio with a wonderful selection of dresses. Lynne instantly made us feel welcome and at ease. Her advice and guidance on which styles would suit me was invaluable. It made the whole dress shopping experience so smooth and easy and more importantly enjoyable and fun. Lynne ensured I stayed within my budget and suggested which veils and accessories would complement my dress. I look forward to my next appointment where I will choose all my bridesmaid dresses from the vast selection on offer which can be dyed to my choice of colour. I have no hesitation recommending Cambridge Bridal Studio to any bride bridesmaid or mother of the bride.

17 listopada 2025
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Odpowiedź od Cambridge Bridal Studio

Hi Dian,

It was such a pleasure assisting you in finding the perfect dress for your special day. I am thrilled to hear that you were happy with the experience and your kind words truly mean a lot to me. I am equally excited to help your bridesmaids find their ideal dresses too. It’s going to be a fun and memorable process, and I can’t wait to get started. Thank you again, and I look forward to seeing you and your bridesmaids soon!

Lynne
Cambridge Bridal Studio

Oceniono na 5 z 5

Exceptional Experience - found my dream dress! ✨️

I happened to be travelling through Cambridge on a family trip and decided to stop by Cambridge Bridal Studios—my very first bridal shop since getting engaged. I’m so glad I did. Lynne was incredibly warm and welcoming, and she immediately picked out dresses that suited my body type as a size 16-18 bride. Every dress fit beautifully, which was such a confidence-boosting experience.

There were plenty of styles to try, and I found my dream princess dress right then and there. Lynne also involved my family, offered great accessory options, and even arranged a second appointment for me to return with my bridesmaids as it was important for me to get their opinion. Despite living in another country, I chose to buy my dress here because the experience was so special and the dress was literally perfect! I couldn't have dreamed of finding a dress so quickly and to be so sure that it was the one! ✨️

Highly recommend for any bride looking for genuine care, expertise, and an unforgettable experience.

7 kwietnia 2025
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Odpowiedź od Cambridge Bridal Studio

Solange, I wanted to take a moment to express how wonderful it was to have you, along with your beautiful family and friends, in our studio. The love and joy that filled the room were truly heart warming and made the entire experience delightful. Your bridal party was simply amazing, and it was evident that you're surrounded by so much love and support.

You are going to look absolutely sensational in the stunning wedding dress you have chosen. It truly complements you perfectly, and we can't wait to see you shine on your big day. Thank you so much for entrusting me with this special part of your journey. Your business is greatly appreciated, and I am honoured to be a part of your memorable occasion. Enjoy every moment.

Lynne
Cambridge Bridal Studio

Oceniono na 5 z 5

Lovely experience dress shopping

Lovely experience dress shopping, felt really supported and made to feel special. Didn’t feel uncomfortable or unwelcome like i have done in other dress shops! Thanks so much

22 listopada 2025
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Odpowiedź od Cambridge Bridal Studio

Hello Maria, It was so lovely helping you find the perfect dress for your special day. I am honoured to have been a small part of your wedding journey. Thank you for your kind words.

Lynne
Cambridge Bridal Studio

Oceniono na 5 z 5

Really great choice and service

I was a bit overwhelmed when I saw how many there were to choose from, but Lynne offered really helpful, supportive advice in a stress free way with no pressure whatsoever until I found 'the one'. She then matched it with just the right accessories and also arranged the alterations making the whole process totally stress free - definitely the right choice to visit and I can't thank her enough.
Alison x

10 października 2025
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Odpowiedź od Cambridge Bridal Studio

Hello Alison,

It was an absolute pleasure to help you find the most amazing dress. From the moment I met you to your last fitting it was an absolute privilege to help you achieve your dream.
I cant wait to see the photos. Thank you for your business.

Lynne
Cambridge Bridal Studio

Oceniono na 5 z 5

Unforgettable experience and very…

Unforgettable experience and very personal. Beautiful selection of unique dresses to suit any bride. Found the dress of my dreams at Cambridge Bridal Studio and said yes to the dress! A beautiful experience and with seating for all your family and friends. Thank you so much Lynne for making my dress fitting so special xx

20 września 2025
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Odpowiedź od Cambridge Bridal Studio

Hello Iona,

You are going to look sensational when you marry Mark. The dress is just so special just like you. I am excited to be a part of your big day. Not long now to wait, how exciting. Thank you for your kind words. Next appointment coming up soon for your fitting. Cant wait to see you again soon. Don't forget your shoes :-) x

Lynne
Cambridge Bridal Studio

Oceniono na 5 z 5

My experience was perfect

My experience was perfect, I was very nervous going into my appointment but was straight away I was put at ease and felt extremely comfortable the whole time.

26 grudnia 2024
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Odpowiedź od Cambridge Bridal Studio

Hello Emma,

Oh boy, you chose the most perfect dress for your wedding day! I am thrilled that you felt so comfortable and happy with your choice. Your lovely feedback truly means a lot to us.

We take great pride in making sure all our brides and their guests feel welcome and at home. Our studio is designed to be a cosy and enchanting space, where you can find the most beautiful wedding dresses.

Thank you once again for your kind words. We are so pleased to have been a part of your special day. Enjoy married life.

Lynne Cambridge Bridal Studio

Oceniono na 5 z 5

Dancing through life!

Lynnes knowledge and expertise is second to none. Warm and inviting, helpful and understanding.
Location is easy to find, and a real treat to try on your dress, plenty of room to stare dreamingly into the mirror as your favourite dress is being fluffed and veil is crowned. You’ll feel like you are dancing through life.
Wonderful experience for myself and guest.

6 września 2025
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Odpowiedź od Cambridge Bridal Studio

Hello Emma,

What kind words, thank you so much. It was a pleasure helping you find the most beautiful dress for your special day.

I am thrilled that you have chosen one of our stunning "one of a kind" wedding dresses. I am excited to be a small part of your big day. I cant wait to see you wearing your magnificent wedding dress.

Thank you for your business.

Lynne Cambridge Bridal Studio

Oceniono na 5 z 5

Lynne should add ‘Fairy Godmother’ to her job title ✨

I walked into Cambridge Bridal Studio telling myself I was only going to browse… famous last words. 👀
Within minutes, Lynne had me trying on dresses that made me feel confident, excited, and surprisingly emotional for someone who swore she was just window shopping!🛒 She took into account the style of dress I was dreaming of, but also styles that complimented my figure, and gave me many options to try on.

She was patient, warm, and genuinely listened to what I liked (and definitely what I didn’t). ♥️ She made the whole experience fun instead of overwhelming — helping me in and out of dresses with zero pressure and so much kindness. And then… after trying many dresses on, and off, and on again 🤣 there it was. My dress. The one I didn’t know I’d been waiting for, and my appointment went from window shopping to saying yes to the dress at Cambridge Bridal!

I couldn’t have asked for a better experience. If you’re looking for your dress, go see Lynne — because apparently she has a talent for helping people find THE dress 👗 (Even for people like me that had just convinced themselves they were window shopping 🫣🤣) Five stars isn’t enough ⭐️

11 marca 2025
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Odpowiedź od Cambridge Bridal Studio

Hi Leanne,

You looked amazing in the wedding dress you chose for your special day. I am so pleased you enjoyed your shopping experience. From "window shopping to wife" What an amazing journey and thank you for letting me be a small part of this journey. I wish you a long and happy marriage with lots of love and laughter along the way.

Much love from "the fairy God mother" at Cambridge Bridal Studio

Oceniono na 5 z 5

Stunning, bespoke design dresses and a warm welcoming Lynne!

I visited this amazing boutique earlier this year in April. Initially, I just went for a initial try on to get an idea of styles and shapes that suited me but I ended up finding my dream dress. There are so many stunning designs for all styles and shapes and Lynne has an eye for what suits you even if you describe the complete opposite. Her designs are entirely one off and crafted to perfection. The prices are incredibly reasonable for a bespoke design. Lynne was incredibly friendly, welcoming and put any nerves at ease. Additionally, her range of accessories and veils were stunning too. I'll already told all my bride to be friends about this place but I truly couldn't recommend it enough

19 kwietnia 2025
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Odpowiedź od Cambridge Bridal Studio

Hello Lucy, It was an absolute pleasure helping you find "the one" I am excited to be a small part of your big day. Thank you for your business. Lynne Cambridge Bridal Studio

Oceniono na 5 z 5

My dream dress

Lynne is so warm ,it’s just like going from home to home , I felt like I’ve always know her and she had such a great choice of dresses , I had a lovely day trying on something different than I thought I wanted

19 września 2025
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Odpowiedź od Cambridge Bridal Studio

Sue, it was so wonderful helping you find the perfect dress. Your kind words are much appreciated, thank you. Looking forward to being a small part of your bi day. Lynne Cambridge Bridal Studio

Oceniono na 5 z 5

Excellent choice of the most exquisite gowns

I purchased the most amazing gown. I'm so totally in love with it. The choice was outstanding and the professional help and advice was spot on. From the initial consultation to the final choice you couldn't be in better hands. I said yes to the dress at Cambridge Bridal Studio and I am so glad that I did.

15 listopada 2025
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Odpowiedź od Cambridge Bridal Studio

Hi Mandy, I am so pleased you had a wonderful experience finding "the one" You are going to look sensational. I am pleased I was able to help you on your wedding dress journey. Lynne Cambridge Bridal Studio

Oceniono na 1 z 5

Poor quality

At first, Lynn seemed lovely and very kind, but she didn’t actually listen to what my mum wanted. She specifically asked for splits to be put in the dresses, which Lynn did, but the work was done badly.

My mum ordered two dresses at £260 each. When they arrived, Lynn had actually ordered the wrong style, so they had to be reordered. Mum wasn’t charged for that mistake, but when the new dresses came in, the colour wasn’t what she had asked for or envisioned. Because of that, she ended up ordering yet another dress.

The real issue, though, is the quality. The dresses are honestly shocking. My mum has taken them to two separate professionals for their opinions, and both confirmed that the material is cheap, the workmanship is poor, and that the dresses are not fit for purpose. Both advised her to ask for her money back.

She went back to Lynn and requested a refund, but Lynn refused and is now claiming that my mum sabotaged the dresses herself—which is completely untrue. Mum has photos to prove the poor quality.

To make matters worse, the “green” dresses she ordered actually turned out to be the wrong shade of green and had yellow cotton stitching and again the quality is nowhere near worth £260 each. The same style could be bought on eBay for £60 and look no worse.

Now, my mum has been left with no choice but to take Lynn to court, as she will not refund the money. We would really appreciate some advice on what to do next

18 kwietnia 2025
Opinia niezależna
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Odpowiedź od Cambridge Bridal Studio

Hello Phoebe,

Thank you for taking time to write the review, however, there have been some inaccuracies that need to be addressed and corrected.

First, the bespoke green bridesmaids' dresses were ordered with the desired split in them and made to order. Our specialty is in plus-size bespoke wedding and bridesmaids' dresses. Initially, the supplier sent the wrong design, but they promptly remade one of the dresses. During the time the supplier was remaking the original green dress, the bride changed her mind and decided she wanted black dresses for her wedding day. Consequently, a second order was placed, and we charged for remaking two new bridesmaids dresses as per the change of mind on the colour.

When the black dresses arrived, the bridesmaids absolutely loved them, and so did the bride. They looked absolutely stunning in them.

Finally, the bride thoroughly checked both sets of bridesmaids' dresses before taking them from the studio and signed the exit contract to confirm she was 100% satisfied with not only the bridesmaids' dresses but also the wedding dress. Originally, the bride had come into the studio for bridesmaids' dresses after finding her wedding dress at another bridal shop. However, she mentioned she had fallen out of love with that dress and asked to try on some dresses in our studio. She loved the design of my “one of a kind” dress and decided to purchase it.

I would like to clarify that the bride has made multiple changes to her decisions throughout the process. Initially, she changed her mind about the first wedding dress she purchased from another bridal shop. Later, she also changed her mind about the wedding dress she bought from me and ultimately wore an entirely different dress on her wedding day, which was not purchased from me.

To summarise, this bride changed her mind not only on her bespoke bridesmaids' dresses twice, but three times. She also changed her mind on numerous other aspects, including the shoes, the belts, and the wedding dresses multiple times, along with the bridesmaids' dresses too.

Given these numerous changes, I am unable to uphold her argument as I can’t be held responsible for a bride who changes her mind multiple times and then tries to get her money back stating the quality of the dresses I have supplied is not to standard. She also declared that the green dresses I supplied were yellow and not green! She never ordered yellow dresses from me only green and black and a stunning gold wedding dress. Maybe she purchased yellow dresses from another bridal studio as it was not from Cambridge Bridal Studio. I have been selling bespoke handmade dresses for over 24 years, and the quality of my dresses are second to none, I have been using the same supplier for many years with no issues.

I hope this clarifies the situation.

Thank you again for taking time to write the review.

Lynne
Cambridge Bridal Studio

Oceniono na 1 z 5

What can I say poor quality

What can I say
At first Lynn was lovely very kind.
But didn’t listen to a thing
I wanted splits put in the dresses
Which was done but badly
I ordered 2 dresses £260 each .
When the dresses came in Lynn had ordered the wrong dress in so that have to be reordered which I didn’t have to pay for but the colour I ordered wasn’t the colour I envisioned so I ordered another dress .
Quality of the dresses were shocking
I’ve taken to 2 professionals to be looked at and they have both said it’s really poor quality material and really poor quality workmanship and I should ask my money back because there not fit for purpose . So I have gone back and asked for my money back because they are faulty. I am now having to take her to court.
As she will not refund me
I have the photos of the poor quality

13 kwietnia 2025
Opinia niezależna
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Odpowiedź od Cambridge Bridal Studio

Hello Jessica,


Thank you for taking time to write the review, however, there have been some inaccuracies that need to be addressed and corrected.

First, the bespoke green bridesmaids' dresses were ordered with the desired split in them and made to order. Our specialty is in plus-size bespoke wedding and bridesmaids' dresses. Initially, the supplier sent the wrong design, but they promptly remade one of the dresses. During the time the supplier was remaking the original green dress, the bride changed her mind and decided she wanted black dresses for her wedding day. Consequently, a second order was placed, and we charged for remaking two new bridesmaids dresses as per the change of mind on the colour.

When the black dresses arrived, the bridesmaids absolutely loved them, and so did the bride. They looked absolutely stunning in them.

Finally, the bride thoroughly checked both sets of bridesmaids' dresses before taking them from the studio and signed the exit contract to confirm she was 100% satisfied with not only the bridesmaids' dresses but also the wedding dress. Originally, the bride had come into the studio for bridesmaids' dresses after finding her wedding dress at another bridal shop. However, she mentioned she had fallen out of love with that dress and asked to try on some dresses in our studio. She loved the design of my “one of a kind” dress and decided to purchase it.

I would like to clarify that the bride has made multiple changes to her decisions throughout the process. Initially, she changed her mind about the first wedding dress she purchased from another bridal shop. Later, she also changed her mind about the wedding dress she bought from me and ultimately wore an entirely different dress on her wedding day, which was not purchased from me.

To summarise, this bride changed her mind not only on her bespoke bridesmaids' dresses twice, but three times. She also changed her mind on numerous other aspects, including the shoes, the belts, and the wedding dresses multiple times, along with the bridesmaids' dresses too.

Given these numerous changes, I am unable to uphold her argument as I can’t be held responsible for a bride who changes her mind multiple times and then tries to get her money back stating the quality of the dresses I have supplied is not to standard. She also declared that the green dresses I supplied were yellow and not green! She never ordered yellow dresses from me only green and black and a stunning gold wedding dress. Maybe she purchased yellow dresses from another bridal studio as it was not from Cambridge Bridal Studio. I have been selling bespoke handmade dresses for over 24 years, and the quality of my dresses are second to none, I have been using the same supplier for many years with no issues.

I hope this clarifies the situation.

Thank you again for taking time to write the review. I wish you a long and happy marriage with lots of love and laughter along the way.

Lynne
Cambridge Bridal Studio

Oceniono na 1 z 5

Avoid. Avoid. AVOID

We arrived to our appointment, removed our shoes and took our seats. as requested.

At no point was the bride given an opportunity to browse the dresses; the owner selected the 'in-house' designed dresses SHE thought would be appropriate for the venue.

Whilst the owner was midway through fitting our beautiful bride into mediocre, dare I say 'repurposed' dresses (labels removed and her own added), another bridal party arrived.

The owner left our poor friend in full view, in a dress she didn't even like, and abandoned her for 20 minutes to deal with her other client. By this point, we had had enough. We put our shoes on and left!

Do yourselves a favour and avoid this place like the plague; the sub-par selection, pushy sales speak and dismissive attitude are enough to ruin this once in a lifetime experience for any bride.

Burr Bridal on the other hand, could not have done enough for us - they saved the day, and said yes to a magnificent dress!

23 lipca 2025
Opinia niezależna
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Odpowiedź od Cambridge Bridal Studio

Hello Mandie,

We are truly sorry to hear that your experience didn't match your expectations. We strive to provide exceptional service and I have taken on board your comments and will implement procedures to cover the areas of concern.

At our studio, we have over 200 dresses in stock and provide the service of choosing the wedding dresses for our beautiful brides. Knowing what I have in the collection, I choose the best dresses depending on style, location of the wedding, and of course, budget.

Regarding the situation you encountered, I would like to explain that the bride who came into the studio to collect her dress during your friend's appointment was getting married in a couple of days. Her husband-to-be had been diagnosed with terminal cancer the previous week, and she had only just purchased the dress that morning, prior to your friend coming into the studio. After going for lunch, she returned to collect her dress, unfortunately during your friend's appointment. We sincerely apologise for any inconvenience this may have caused and appreciate your understanding during this difficult time for the bride. I did try to explain the situation, however you rushed out before I could explain.

I wish your friend a wonderful wedding and hope she has a long and happy marriage with lots of love and laughter along the way.

Kind regards,

Lynne Cambridge Bridal Studio

Oceniono na 1 z 5

Not a great experience

For a first time bride's exciting first time trying on dresses we were welcomed with 'take your shoes off please". No hello, welcome or who have you brought with you. No offer of a glass of fizz or even water for that matter. For a very special occasion this wasn't a great start

There was not a great choice of bridal gowns all very samey just in different sizes. My niece didn't know what she wanted but after trying on various dresses she soon understood what she did and did not want but Lynne didn't seem to take that on board and she only had 2 of that type of dress for her try on anyway.
My niece suffers with anxiety and has not long lost her dad so this was a really big deal. She did become overwhelmed by it all and as there no empathy coming from Lynne she decided she'd had enough.
Out of the two dresses she liked she was not told how much they were only to move quick as 1 was a one off the other could be made.

Upon leaving Lynne told her that when she comes back to just bring her and her mum. Rude. The reason 7 of us were there was because she values every single one of our opinions, we are all very close and she can take who the heck she likes! It's her dress, her day and her choice.

There are so many wedding dress shops that make you feel special on your first visit and every visit afterwards but this isn't one of them.

Rude, pushy, unempathetic, doesn't listen, not a great choice of dresses. Not a great place to go full stop.

25 stycznia 2025
Opinia niezależna
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Odpowiedź od Cambridge Bridal Studio

Hello Gillian,

We are truly sorry to hear that your experience didn't match your expectations. We strive to provide exceptional service and I have taken on board your comments and will implement procedures to cover the areas of concern.

I wanted to take a moment to address a few important guidelines we have at the bridal studio, and also to reflect on your recent visit.

Firstly, I would like to remind you that we are not licensed to serve alcohol in the studio. This is a regulation we must adhere to strictly to.

Additionally, we respectfully ask all our guests to remove their shoes upon entering the studio. This request is in place to preserve the pristine condition of our dresses, which are worth tens of thousands of pounds. As you can imagine, it would be quite upsetting if a bride-to-be chose a dress that was dirty from other guests' shoes.

Regarding your recent visit, I was unaware that your niece suffers from severe anxiety and had recently lost her father. Had I known, I would have made every effort to accommodate her needs and make her feel even more comfortable during her appointment. It is important for us to create a supportive and understanding environment for all our clients, especially in such emotional and significant moments.

I also want to acknowledge that we welcomed all seven of her guests into the studio and valued everyone's opinions during the dress selection process. Your input and support for your niece were important and much appreciated. It may have been overwhelming for her to have 7 lots of opinions. It was suggested to come back when she was less anxious and emotional.

I do hope she has now found "the one" and I wish her a very relaxed and joyful wedding day.

Kind regards,

Lynne Cambridge Bridal Studio

Oceniono na 1 z 5

Unpleasant experience

Unpleasant experience. I feel as though I was being pressured to buy a dress, and was being sold it with many cringey “sales” pitches. You should not need to be SOLD a dress. I described the type of dress I would like before going and she said she had many, she promised I would find my dress, when I got there she had none of the same style I asked for! She was very rude over message and avoided questions I had. I’m glad I did not buy from here! There are many other local shops with better customer service and nicer dresses where staff make you feel comfortable and at ease. Also where a non-refundable booking fee is not charged, this is the only one in the area that does so. I wish I had read previous reviews before booking.

14 listopada 2024
Opinia niezależna
Logo Cambridge Bridal Studio

Odpowiedź od Cambridge Bridal Studio

Hello Lucy,

I am so sorry that we did not meet your expectation on this occasion. We strive to help our brides find their perfect dress, but unfortunately on this occasion we were unable to help, despite having over 200 stunning dresses to choose from in sizes 4 to 40.
I do hope you have been able to find "the one" as I am sure you are going to look amazing in the dress you have chosen.

Thank you for your feedback. I wish you a long and happy marriage with lots of love and laughter along the way.

Lynne
Cambridge Bridal Studio

Oceniono na 5 z 5

Great experience with good customer service

Left my first appointment with Lynne with a dress I loved, which was made perfect by alterations from Jean. I had to do two rounds of alterations but she was very accommodating. I felt listened to the whole way through and the quality of service was great.
Can’t wait to wear it on the day!

21 września 2024
Opinia niezależna
Logo Cambridge Bridal Studio

Odpowiedź od Cambridge Bridal Studio

Hello Hannah, thank you for your kind word. I will pass on your kind words to Jean too. It was a pleasure helping you find the perfect dress. Enjoy every minute wearing it. Lynne Cambridge Bridal Studio

Oceniono na 1 z 5

Awful customer service

When I first visited Lynne to look at wedding dresses my initial appointment was great -, I ended up picking a dress of a mannequin that I said yes to the same day and purchased. During the try on - I asked if it would be possible to add some loose cuff style sleeves to the dress in the same fabric as the dress and she assured me this would be possible and she could even order the fabric in time for my alterations.
I was given a number by Lynne for an seamstress named Jean - who would collect my dress and alter it after I tried it on in her house. Her manner was very cold and her 'workroom' is just her living room! It is not clean, there are threadbare rugs all over the room, and barely enough room to actually pull the train of my dress out!!! Furthermore, she only has a very thin sheet up in the window (which I could see through from across the road) - no privacy at all.
Considering CBS does provide for a lot of curvy brides, I assumed Jean was used to altering for curvy ladies - however she was so rude, asking if i'd 'gained weight', (which I hadn't, the dress fit perfectly when I tried it on again!) if i'd 'looked at the back of the dress' muttering 'oh dear, gosh' while doing the dress up. She also called my dress 'plain' and 'simple' - disrespectful?! She also told me that the sleeves weren't flattering questioning why I wanted them - and saying they would be really difficult to do - which doesnt match what Lynne told me. Further, the extra fabric Lynne popped into my dress bag to be the sleeves were of poor quality, mismatched on width, design etc.
I left Jeans house absolutely devastated - I could barely look at myself and I hated my dress, I was told she would need to let the dress out, take it up.
I informed Lynne of this and told her I wanted to collect my dress before Jean did any alterations as I didnt trust her after having such an awful experience.
Lynne booked me an appointment to collect my dress and I went to collect it and try it on again a couple of weeks later.
When I went to get the dress, Lynne hadn't reordered any sleeves, despite me informing her of the poor quality - so I left without any sleeves, however Lynne assured me she would order them that day (23/07) and have them shipped to me (which she said can take up to ten days).
By 08/08 I had heard nothing so emailed Lynne to follow up where she said that she would chase the supplier but was going on holiday so would respond to me after.
The next day she told me the straps had shipped and asked for my address - and told me it could take 10 days for the straps to arrive to her.
I questioned this as she previously said she would get them sent straight to me as well as the fact she would be on holiday!
I had heard nothing by 21/08 so emailed Lynne who told me they were due to arrive on the 24th which I accepted.
By the 26/08 I heard nothing so I emailed again and was told they'd be sent on 27th.
My wedding was one week away at this point!
Due to this I asked her to send them 24 hour tracked post (which I feel is reasonable considering the sleeves cost £45 and we're delayed by nearly a whole month!) however when I asked her for a tracking number she told me that she had sent them 'first class'
It then took a further two days for the sleeves to arrive - 4 days before my wedding
I have genuinely never had such an awful experience with anyone before as I had with Lynne and Jean.
In the end the only alteration I made to my dress was taking it up an inch.
Did Jean just say I needed all the other things to make more money from alterations?!
I was so stressed in the lead up to my wedding and received no clarity or support
I was left so upset and distressed by all of this and would hate for any other bride to go through even a fraction of this - hence me leaving this review.

3 września 2023
Opinia niezależna
Logo Cambridge Bridal Studio

Odpowiedź od Cambridge Bridal Studio

Hello Madeline Cherry,

Thank you for your feed back. You looked amazing in the dress that you purchased from Cambridge Bridal Studio. Thank you for your business

Sorry you did not have the best experience from Jean the seamstress. She is an independent seamstress who works from her home address. She is independent of my business, we offer our brides the choice of using their own seamstress or one from our preferred suppliers list. I am sorry that you didnt received the service that you expected from her. I have passed on your comments to her. The straps were delivered in time for your big day, however you chose not to put them on the dress.

Thank you for your business. I hope you have an long an happy marriage.
Lynne
Cambridge Bridal Studio

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